INFLIGHT CATERING Process Analysis and User ... - IATA

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Return Repaired Trolleys Description Physical Area Stakeholders 1. Assemble repaired trolleys from Airline X for shipment to Caterer facility Y Repair Facility Airline / Repair Supplier 2. Load onto truck for delivery to Caterer facility Outbound dock Airline / Repair Supplier 3. Drive truck to Caterer facility and stop at the airline warehouse for flow visibility if a Repair Supplier is used (if applicable). Road Airline / Repair Supplier 4. Unload trolleys from truck at Caterer facility Inbound dock Airline / Repair Supplier 5. Send trolleys to Equipment Store Equipment Store Caterer 6. Store trolleys by Airline, by type Equipment Store Caterer 7. Send Repair Supplier invoice to the Airline Document � Invoice Repair Facility Repair Supplier � Airworthiness Certificate of Conformance (only delivered once when new material is purchased) � Document resolution Comments � Trolleys are usually sent back once a week, and it also depends on contract agreement Questions � RFID Readers at Repair Facility (inbound / outbound)? Main issues Impacts / Measurable information to share � Sometimes trolleys from other Airlines are received and need to be sent back � Trolleys out of service longer Needs Added value � Automated cross-check: The ones that have been shipped have been correctly received at the Repair Facility and the ones that have been send back to the � Asset control Caterer have also been correctly received � Manage turnaround time � Timestamp to indicate end of repair cycle. Current Key indicators Request for further key indicators � Turnaround time Current IT Support Constraints to be taken into account � Outbound dock is opened to outdoor conditions. � Lots of metal, frequencies (walkietalkies, etc.) around. � Trolleys are banged around, tipped over, etc. Required data description � End Repair Cycle www.iata.org/stbsupportportal 40 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
5.6.4. Level 2 – Manage & Track the Maintenance Performance Measure, Analyse and Improve Description Physical Area Stakeholders 1. Produce statistics Repair Facility Airline/Repair Supplier 2. Manage maintenance forecasts Repair Facility Airline/Repair Supplier 3. Prepare predictive activities Repair Facility Airline/Repair Supplier 4. Access repair history and analyse in detail Repair Facility Airline/Repair Supplier 5. Identify trolley strength & weakness per type, per Repair Facility Airline/Repair Supplier lifecycle position 6. Define performance improvement plan Repair Facility Airline/Repair Supplier 7. Put the performance improvement plan in place Repair Facility Airline/Repair Supplier Document Comments Questions Main issues Impacts / Measurable information to share Needs Added value � Trolley specification & Historical data � To improve Preventive Maintenance Programme Current Key indicators Request for further key indicators � Cost � Turnaround Time � Quality Current IT Support Required data description � Time and material per shop visit � Number of days per trolley from separation until return to normal operation � Number of flight cycles between separations based on U/S Tag. Constraints to be taken into account Note: www.iata.org/stbsupportportal 41 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 � “Specification” is an initial part of “Procurement” and this process can be improved. New designs can be improved by use of historical data on the performance of existing designs. Early RFID systems (individual identification and automatic detection) demonstrated the possibility to provide data related to “Life Cycle Cost” issues, i.e. provide insight on
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39: Constraints to be taken into accoun
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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