INFLIGHT CATERING Process Analysis and User ... - IATA

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2. Project Objectives & Scope 2.1. History In April 2006, the first RFID workshop was held in Madrid with airlines, caterers and suppliers invited to attend in order to identify potential area of application for Automated Identification Technology within inflight services. There were 23 attendees from 21 companies in attendance: Airlines, Caterers, Government, Vendors, and Specialists who discussed the areas that were of importance to the industry. The workshop attendees were asked to list a number of industry issues. These issues were then collected into broad groups. Each issue within each group was given a nominal dollar value against the worth of solving the issues to their particular business. Therefore, an issue such as trolley maintenance may rate highly for airlines and caterers, but not at all highly for regulators. The outcome of this exercise showed that the areas that can be offer the most immediate benefits are: � Trolley Tracking � Trolley maintenance � Trolley Contents IATA then documented a high level Business Case published in October 2006. Last December, the IATA Inflight RFID initiative received strong support from the Simplify the Business Board of Directors, based on this preliminary Business Case. 2.2. IATA Project Objectives & Scope In January 2007 IATA, as part of IATA's Simplifying the Business initiative, started to analyse in detail what RFID could bring to Airlines and Caterers in the management of trolleys and stowage units, their maintenance, and the management of their contents as well. IATA is now launching a process to identify user requirements to better manage these assets and needs the contribution of Airlines and Caterers to understand requirements as thoroughly as possible. After having met several airlines and caterers individually and after having consolidated all the identified needs in one document, a Task Force will review the user requirements. Following this, next steps would include: � Identification of the best RFID technology solution to cover documented needs � Type trial with some stakeholders � Documentation of a detailed Industry Business Case � Development of Industry Standards www.iata.org/stbsupportportal 6 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
2.3. Global Approach Identify Identify What What is is at at Stake Stake Description of: • environment • context & challenges • objectives & scope of the project Macro Process Cartography & Stakeholder positioning Key gains identification Define Define High High Level Level User User Requirements Requirements Macro process description Identification of existing issues Identification of user requirements per stakeholder Requirements analysis & prioritization *Select *Select and and Test Test RFID RFID Technology Technology Selection of the right RFID technology solution RFID trial Write Write Business Business Case Case Trial results Cost / Benefits Analysis Rollout Map *Note: the main goal is to explore potential RFID solutions that could improve the inflight catering process for the benefit of stakeholders. Other solutions may be explored in addition to RFID. 2.4. Global Planning Define needs Select Technology Evaluate with Trials Write Business Detail the Business Case Case Review with Task force & update Define recommended practice Organise Define users requirements Validate with Task Force Evaluate RFID technology Validate with Task Force Identify partners, RFID suppliers Kick-off & follow-up Write key learning's Collect key elements Pre-define the RP Validate the RP (Process) Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec The Recommended Practice activities will also run in 2008. Some of the activity dates may slightly be changed. As a first step the technology will be selected for the trial and will have to suit identified needs the best way and demonstrate the benefits of the technology. As new types of RFID technology are currently under development, those solutions might be tested for environment and compatibility. www.iata.org/stbsupportportal 7 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5: 1. Executive Summary This document
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57:
Security Data Access � Segregatio
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