INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
4. <strong>Process</strong> Cartography<br />
4.1. Objectives of the <strong>Process</strong> Description Approach<br />
For this project the process description approach has been chosen:<br />
� To provide the stakeholders with a common <strong>and</strong> shared view of the inflight activity<br />
� To free ourselves from the bounds of any organisation (cross-functional oriented)<br />
� To identify step by step all the main issues <strong>and</strong> impacts<br />
� To identify needs / solution to improve performance of the processes<br />
� To identify what needs to be measured for a better<br />
performance management control<br />
� To evaluate potential benefits <strong>and</strong> value added<br />
4.2. Macro <strong>Process</strong> Cartography<br />
The following identified processes are mainly focused on the Airline inflight point of view. The macro process<br />
cartography is focused on inflight needs. All the identified processes will not be detailed, or some will be<br />
more detailed than others, as the objective of this analysis is to identify all the potential needs covered by<br />
the use of an Automated Identification<br />
technology to improve the inflight supply chain, reinforced by an<br />
Information<br />
System solution.<br />
Operational processes<br />
The operational processes contribute directly to the realisation of the service. It mainly regroups the<br />
operating inflight activities.<br />
Support processes<br />
They contribute as a support of the operational<br />
processes<br />
Performance management processes<br />
They contribute to improve service <strong>and</strong> to reach the<br />
company strategic objectives. They allow adjusting <strong>and</strong><br />
following up the coherence of existing processes.<br />
Define Define <strong>and</strong> <strong>and</strong> Implement Implement the<br />
the<br />
Marketing Marketing & & Sales Sales Strategy<br />
Strategy<br />
Manage<br />
Manage<br />
Catering Catering Equipment Equipment Asset<br />
Asset<br />
In In Scope<br />
Scope<br />
Out Out of of Scope<br />
Scope<br />
Management process<br />
Operational process<br />
Support process<br />
Lead, Lead, Measure, Measure, Analyse, Analyse, Report<br />
Report<br />
Procure Procure Catering Catering Equipment<br />
Equipment<br />
Provide Provide Inflight Inflight Service<br />
Service<br />
Maintain Maintain & & Repair Repair Catering Catering Equipment<br />
Equipment<br />
Perform Perform Caterer Caterer Contract Contract Management<br />
Management<br />
Perform Perform Duty Duty Free Free Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
Perform Perform Repair Repair Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
Perform Perform OEM OEM Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
www.iata.org/stbsupportportal 10 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007