INFLIGHT CATERING Process Analysis and User ... - IATA

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� Identifying trolley number and/or seal number on Customs Docs is a manual process at most Catering Facilities � Labour intensive. Risk of error • Identified U/S trolleys are not usually sent back to Equipment Store and will be loaded onto truck and aircraft, since it is estimated too late in the process • Impacts onboard quality of service and irritates Cabin Crew Needs Added value � Automatically assign trolley and its contents (number of meals, special meals; duty free and bar items) to a flight � Cost savings. Increase process reliability number/date � Automatically prepare Customs Docs � Automatically identify U/S trolleys � Automatically link trolley, its contents � Cost savings. Increase process reliability � Avoid loading U/S trolleys � Cost savings. Increase process reliability and seal number used to Customs Docs � Automatically prepare and update Catering Manifest � Cost savings. Increase process reliability Current Key indicators Request for further key indicators Current IT Support Required data description Software to prepare and print Flight Labels. � Type of contents Constraints to be taken into account Food Preparation area may be hot/cold. Risk of liquids. Ensure Daily Catering Equipment Requirements Re-build Duty Free Trolleys Build Trolleys Return Duty Free Trol leys to Catere r Re-build Duty Free Trolleys Move Trolleys to Staging Area Load Trolleys onto Trucks Deliver Trolleys to Aircraft Operate on Board Offload Trolleys Receive Trolleys Clean Food Trolleys Ship Duty Free Trolleys to Duty Free Description Physical Area Stakeholders 1. Unseal and unlock duty free trolley Bonded Facility Duty Free Supplier/Caterer 2. Verify the seal number by using the handheld Bonded Facility Duty Free selling tool (if applicable) or on Customs Docs Supplier/Caterer 3. Download sold items data from the handheld Bonded Facility Duty Free selling tool onto the database Supplier/Caterer 4. Verify duty free trolley’s contents (manually) Bonded Facility Duty Free Supplier/Caterer 5. Re-build duty free trolley based on Airline Bonded Facility Duty Free specifications Supplier/Caterer 6. Write seal number on Customs Docs and key Bonded Facility Duty Free the seal number in the handheld selling tool (if applicable) Supplier/Caterer Inspect Trolleys www.iata.org/stbsupportportal 18 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 Store Food Trolleys
7. Fill a ‘’Loading / Update Contents’’ document Bonded Facility Duty Free Supplier/Caterer 8. Put the handheld selling tool in duty free trolley Bonded Facility Duty Free (if applicable) and lock and seal duty free trolley Supplier/Caterer Related documents � Customs Docs � Loading / Update Contents Comments Questions Main issues Impacts / Measurable information to share � Verification of duty free trolley’s contents is done manually and sometimes the inventory contains counting errors. � Labour intensive. � Compliance with Airline specifications should really be done after duty free trolley is locked and sealed. � Impacts accounting and billing directly. It also can impact relationship with the Airline. Needs Added value � To verify duty free trolley inventory automatically. � Labour savings. Reduce risk of error. � To automatically confirm re-built duty free inventory against Airline specifications. � Increase product compliance. Current Key indicators Request for further key indicators Current IT Support Required data description Constraints to be taken into account Ensure Daily Build Trolleys Move Ensure Daily Build Trolleys Move Load Trolleys Catering Trolleys Equipment Return Duty to Equipment Re-build Return Duty to onto Requirements Duty Free Free Trolleys Staging Requirements Duty Free Free Trolleys Staging Truc ks Trolleys to Caterer Area Return Duty Free Trolleys to Caterer Facility Deliver Trolleys to Aircraft Operate on Board Clean Food Trolleys Offload Receive Trolleys Trolleys Ship Duty Free Trolleys to Duty Free Description Physical Area Stakeholders 1. Assemble built duty free trolleys from Airline X for shipment to Caterer Facility Y Outbound dock Duty Free Supplier 2. Load onto truck for delivery to Caterer Facility Outbound dock Duty Free Supplier 3. Drive truck to Caterer Facility Road Duty Free Supplier 4. Unload duty free trolleys from truck Inbound dock Duty Free Supplier 5. Sign transfer of responsibility document Inbound dock Duty Free Supplier/Caterer Inspect Trolleys www.iata.org/stbsupportportal 19 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 Store Food Trolleys
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17: inventory reporting (depends on Air
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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