INFLIGHT CATERING Process Analysis and User ... - IATA

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5.3. Manage Catering Equipment Asset – Process Description Existing Target Analyse Life Cycle Statistics Manage Manage Catering Catering Equipment Equipment Asset Asset • Repair Equipment when Broken • Replace Condemned Equipment • Prevent Equipment Breakable through Preventive Maintenance Programme • Plan Equipment Retirement 5.4. Procure Catering Equipment – Process Description Manage Procurement Contracts & Request Quotation Plan Shipment Allocation Procure Procure Catering Catering Equipment Equipment Purchase Catering Equipment Receive Catering Equipment Plan Replacement Monitor Shipment Allocation Monitor and Manage Supplier Contracts There is no need to develop this process at that stage of the study. On the other hand it is important to keep in mind that this process is linked from the operational point of view to the processes ‘’Provide Inflight Service’’ and ‘’Manage Logistics’’. When buying catering equipment, a chipset (i.e. the quantity of trolleys required to fill all aircraft galley positions) is used, three to five chipsets are purchased with the aircraft. In addition, once a year, a certain quantity of trolleys is purchased to replace those condemned during the year. www.iata.org/stbsupportportal 12 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
5.5. Provide Inflight Service – Process Description 5.5.1. Level 1 – Macro Level Plan Inflight Service Operations 5.5.2. Level 2 – Overview Determine Catering Equipment Requirements Ensure Daily Catering Equipment Requirements Re-build Duty Free Trolleys Build Trolleys Measure, Analyse and Improve Provide Provide Inflight Inflight Service Service Operate Inflight Service Activities Plan Inflight Service Operations Operate Inflight Service Activities Manage and Track Manage & Track Pre-flight In-flight Post-flight Return Duty Free Trolleys to Caterer Move Trolleys to Staging Area Load Trolleys onto Trucks Deliver Trolleys to Aircraft Operate on Board Clean Food Trolleys Offload Receive Trolleys Trolleys Ship Duty Free Trolleys to Duty Free Inspect Trolleys www.iata.org/stbsupportportal 13 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 Store Food Trolleys
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11: 5. Process Description 5.1. Introdu
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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