INFLIGHT CATERING Process Analysis and User ... - IATA

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� Historical repair data � To develop Preventive Maintenance Programme Current Key indicators Request for further key indicators Current IT Support Required data description Constraints to be taken into account 5.6.3. Level 2 – Maintain & Repair Catering Equipment Ship U/S Trolleys to Repair Facility Description Physical Area Stakeholders 1. Pick up Airline X U/S trolleys from Equipment Equipment store / Caterer Store and from Bonded Facility Bonded Facility 2. Inform the Airline and the Repair Supplier (if applicable) about the quantity of trolleys to be repaired Outbound dock Caterer 3. Load onto truck to be delivered to Repair Facility and confirm loaded quantity Outbound dock Airline / Repair Supplier 4. Drive truck to Repair Facility and stop at the Airline’s warehouse for flow visibility if a Repair Supplier is used (if applicable). Document � U/S Tags Comments Road Airline / Repair Supplier � The Repair Facility designated by Airline is usually only at one of the Airline’s hub. � The Repair Facility can be the Airline shop or a Repair Supplier. � Frequency of shipment: once a week usually � When the Airline utilises its warehouse as a checkpoint the Airline also provides an equipment buffer stock � Some Caterer Facilities have maintenance staff walk around to perform quick repairs on site. Questions � Does Caterer staff keep track of shipped U/S trolleys manually (by Airline and by type)? � RFID readers at Repair Facility (Inbound/Outbound)? � Catering Facility sizing: • How many doors are used on Outbound Dock? • Which door(s) are used to ship U/S trolleys to Repair Facility? Main issues Impacts / Measurable information to share � Caterer does not deliver U/S trolleys to be repaired as not enough serviceable trolleys for operating properly � U/S trolleys used for operations. Needs Added value � Automatically keep track of how many U/S trolley s are shipped � Automatically keep track of how many � Improve trolley repair workload planning. www.iata.org/stbsupportportal 36 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
U/S trolleys are received • Timestamp to indicate when a trolley is taken out of service � Improve trolley maintenance planning � Manage Turnaround Time Current Key indicators Request for further key indicators • Analyse for each individual � Turnaround Time equipment the number of times it went to the Repair Facility Current IT Support Required data description � Start repair cycle Constraints to be taken into account � Outbound Dock is opened to outdoor conditions (i.e. –40c to +40c, 0% to 100% humidity, with sun, snow, rain, etc.). � Lots of metal around. � Lots of radio frequencies (walkie-talkies, etc.). � Trolleys are banged around, tipped over, etc. � High volumes. Repair U/S Trolleys Description Physical Area Stakeholders 1. Receive U/S Trolleys Repair Facility Airline / Repair Supplier 2. Record received trolleys per Airline, per type Repair Facility Airline / Repair Supplier 3. Stock the received equipment Repair Facility Airline / Repair Supplier 4. Identify repair to be made (diagnostic phase) Repair Facility Airline / Repair Supplier 5. Split reparable trolleys and non-reparable trolleys Repair Facility Airline / Repair Supplier 6. Repair reparable trolleys Repair Facility Airline / Repair Supplier 7. Document resolution (type of repairs, repair time) & archive it Repair Facility Airline / Repair Supplier 8. Stock the repaired equipment Repair Facility Airline / Repair Supplier 9. Count repaired trolleys per Airline, per type Repair Facility Airline / Repair Supplier 10. Count non-reparable trolleys per Airline, per type Repair Facility Airline / Repair Supplier 11. Inform the Airline about the number of nonreparable trolleys Repair Facility Airline / Repair Supplier 12. The Airline informs the company which is going to destroy non-reparable trolleys HQ Airline 13. The airline is at the destruction process Repair Facility Airline / Repair Supplier 14. Update of trolley asset inventory by taking account of non-reparable trolleys Related documents HQ Airline www.iata.org/stbsupportportal 37 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35: � Lots of metal around. � Dust.
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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