INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Ship Duty Free Trolleys to Duty Free Supplier’s Bonded Facility<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Segregate duty free trolleys from other non-food<br />
trolleys<br />
Inbound dock Caterer<br />
2. Store duty free trolleys in Secure Room Secure Room Caterer<br />
3. Pick up duty free trolleys from Secure Room Secure Room Caterer<br />
4. Load duty free trolleys onto truck for delivery to<br />
Duty Free Supplier’s bonded facility<br />
Outbound dock Caterer<br />
5. Sign transfer of responsibility document Outbound dock Caterer/Duty Free<br />
Supplier<br />
6. Drive truck to Duty Free Supplier’s bonded<br />
facility<br />
Road Duty Free Supplier<br />
7. Unload duty free trolleys from truck<br />
Related documents<br />
� Transfer of responsibility document<br />
Comments<br />
Inbound dock Duty Free Supplier<br />
� Whether a Duty Free Supplier is used or not depends on Airline. Otherwise, Caterer re-builds<br />
duty free trolleys.<br />
� Re-building duty free trolleys is usually only done at one of the Airline’s hub.<br />
Questions<br />
� Frequency of shipment to Duty Free Supplier?<br />
� Which doors are used to ship duty free trolleys to Duty Free Supplier?<br />
� Does Caterer staff keep track of shipped du ty free trolleys manually (by Airline <strong>and</strong> by type)?<br />
Main issues Impacts / Measurable information to share<br />
Needs Added<br />
value<br />
� Automatically keep track of how many � Improve planning<br />
of Duty Free Supplier<br />
duty free trolleys<br />
are shipped to Duty<br />
Free Supplier.<br />
workload.<br />
� Automatically identify<br />
each duty free<br />
trolley’s inventory.<br />
� Further improve planning<br />
of Duty Free<br />
Supplier workload.<br />
� Automatically keep track of how many<br />
duty free trolleys are received at Duty<br />
� Confirm receipt of entire shipment.<br />
Free Supplier.<br />
� Timestamp to indicate when a trolley is<br />
shipped to Duty Free supplier<br />
� Manage Turnaround time<br />
Current Key indicators Request for further key indicators<br />
� Turnaround Time<br />
Current IT Support Required data description<br />
� Start duty free cycle<br />
www.iata.org/stbsupportportal 31 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
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