INFLIGHT CATERING Process Analysis and User ... - IATA

trolley doors were opened to empty
them, Caterer staff often do not notice
U/S Tags and send U/S trolleys to the
cleaning area along
with serviceable
ones.
� Sometimes U/S trolleys are sent to the
Repair Facility prior to being emptied
and/or cleaned.
� Airline operations present peaks and
valleys which means that trolleys also
come in with peaks and valleys during
the day.
� Most airlines do not know how many
cycles each trolley has gone through.
� Caterer staff do not keep track on
received trolleys,
even manually
accidentally removed during this process,
which means that U/S trolleys may be
used for operations again prior to being
repaired.
� Additional costs incurred to ship back U/S
trolleys to the Caterer Facility to be
emptied and/or cleaned.
� Trolleys must wait in line to be emptied
and cleaned. Temporary overstock also
puts pressure on available
space.
� Most airlines have not implemented a
Preventive Maintenance Programme
(PMP) for their trolleys.
� No inventory control.
Needs Added value
� Remove paper process for U/S trolley
identification.
� Cost savings. Increase process reliability.
� Remove requirement to show what
is
broken on U/S ID.
� Increase efficiency
� Allow for automated detection of U/S
trolleys at Inbound Dock and
ensure that
U/S ID can only be cancelled by
Maintenance staff.
� Allow for automated inventory control.
� Automatically keep track of how many
U/S trolleys are received.
� Facilitate segregation. Ensure U/S trolleys
are not used for operations again prior to
being repaired.
� Know how many trolleys
come into
Caterer Facility (by Airline and by type).
� Improve trolley repair workload planning.
Current key indicators Requ est for further key indicators
� Time to turnaround
� Type of trolley (half
size, full size)
� Quantity by type
of trolleys and for each
area
� Age of trolley
Current IT Support Required data description
� Serial number
� Part number
� Its standard (Atlas / KSSU)
� One week tracing history
� Details on last repair(s)
Constraints to be taken into account
� Inbound dock is opened to outdoor
conditio ns ( i.e. –40c to +40c, 0% to
100% humidity, with sun, snow, rain,
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