INFLIGHT CATERING Process Analysis and User ... - IATA

More documents

Recommendations

Info

trolley doors were opened to empty them, Caterer staff often do not notice U/S Tags and send U/S trolleys to the cleaning area along with serviceable ones. � Sometimes U/S trolleys are sent to the Repair Facility prior to being emptied and/or cleaned. � Airline operations present peaks and valleys which means that trolleys also come in with peaks and valleys during the day. � Most airlines do not know how many cycles each trolley has gone through. � Caterer staff do not keep track on received trolleys, even manually accidentally removed during this process, which means that U/S trolleys may be used for operations again prior to being repaired. � Additional costs incurred to ship back U/S trolleys to the Caterer Facility to be emptied and/or cleaned. � Trolleys must wait in line to be emptied and cleaned. Temporary overstock also puts pressure on available space. � Most airlines have not implemented a Preventive Maintenance Programme (PMP) for their trolleys. � No inventory control. Needs Added value � Remove paper process for U/S trolley identification. � Cost savings. Increase process reliability. � Remove requirement to show what is broken on U/S ID. � Increase efficiency � Allow for automated detection of U/S trolleys at Inbound Dock and ensure that U/S ID can only be cancelled by Maintenance staff. � Allow for automated inventory control. � Automatically keep track of how many U/S trolleys are received. � Facilitate segregation. Ensure U/S trolleys are not used for operations again prior to being repaired. � Know how many trolleys come into Caterer Facility (by Airline and by type). � Improve trolley repair workload planning. Current key indicators Requ est for further key indicators � Time to turnaround � Type of trolley (half size, full size) � Quantity by type of trolleys and for each area � Age of trolley Current IT Support Required data description � Serial number � Part number � Its standard (Atlas / KSSU) � One week tracing history � Details on last repair(s) Constraints to be taken into account � Inbound dock is opened to outdoor conditio ns ( i.e. –40c to +40c, 0% to 100% humidity, with sun, snow, rain, www.iata.org/stbsupportportal 28 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
etc.). � Receiving area is cold/hot, wet and dirty (food, sticky liquids, etc.). � Lots of metal around. • Lots of radio frequencies (walkie-talkies, etc.). • Trolleys are banged around, tipped over, etc. • High volumes. www.iata.org/stbsupportportal 29 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 27: Ensure Daily Catering Equipment Req
Page 31 and 32: Ensure Daily Catering Equipment Req
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?