INFLIGHT CATERING Process Analysis and User ... - IATA

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4. Process Cartography 4.1. Objectives of the Process Description Approach For this project the process description approach has been chosen: � To provide the stakeholders with a common and shared view of the inflight activity � To free ourselves from the bounds of any organisation (cross-functional oriented) � To identify step by step all the main issues and impacts � To identify needs / solution to improve performance of the processes � To identify what needs to be measured for a better performance management control � To evaluate potential benefits and value added 4.2. Macro Process Cartography The following identified processes are mainly focused on the Airline inflight point of view. The macro process cartography is focused on inflight needs. All the identified processes will not be detailed, or some will be more detailed than others, as the objective of this analysis is to identify all the potential needs covered by the use of an Automated Identification technology to improve the inflight supply chain, reinforced by an Information System solution. Operational processes The operational processes contribute directly to the realisation of the service. It mainly regroups the operating inflight activities. Support processes They contribute as a support of the operational processes Performance management processes They contribute to improve service and to reach the company strategic objectives. They allow adjusting and following up the coherence of existing processes. Define Define and and Implement Implement the the Marketing Marketing & & Sales Sales Strategy Strategy Manage Manage Catering Catering Equipment Equipment Asset Asset In In Scope Scope Out Out of of Scope Scope Management process Operational process Support process Lead, Lead, Measure, Measure, Analyse, Analyse, Report Report Procure Procure Catering Catering Equipment Equipment Provide Provide Inflight Inflight Service Service Maintain Maintain & & Repair Repair Catering Catering Equipment Equipment Perform Perform Caterer Caterer Contract Contract Management Management Perform Perform Duty Duty Free Free Supplier Supplier Contract Contract Management Management Perform Perform Repair Repair Supplier Supplier Contract Contract Management Management Perform Perform OEM OEM Supplier Supplier Contract Contract Management Management www.iata.org/stbsupportportal 10 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
5. Process Description 5.1. Introduction For each macro process, a detailed table provides the following information: � Process description: a description of the process into activities, including location of the activity as well as acting stakeholder � Related documents: describes the list of document(s) (input and output) involved along the process � Comments: a list of comments to understand the process in further details � Questions: a list of questions to clarify process, rules or any other relevant point � Main issues: identification of the main issues and impacts in terms of performance (delay, quality, visibility…) and cost � Needs: description of the user requirements to improve inflight catering � Added value: description of the potential added value achieved by finding ways to meet identified needs � Current key indicators and Identification of additional key indicators will enable performance measurement � Current IT Supports: existing IT solution (Out of scope for the moment) � Required data description: list of data to track and trace along the chain � Constraints to be taken into account: identification of all constraints to be taken into account before building solution. 5.2. Define and Implement the Marketing & Sales Strategy – Process Description Define Define and and Implement Implement the the Marketing Marketing & & Sales Sales strategy strategy Analyse Global Market & Competition Update Positioning Update Service Offerings Manage Service Offerings • Add / Delete routes • Update route frequencies • Modify service offerings • Re-allocate aircraft and catering equipment • Adjust supplier contracts • Buy new aircraft and new catering equipment There is no need to describe in detail this process. This process allows the user to determine Catering Equipment needs following the addition / deletion of routes, the adjustment of frequencies on existing routes, as well as the modification of service offerings. The need for new Catering Equipment will be fulfilled by purchasing equipment, covered by the ‘’Procure Catering Equipment’’ process. When equipment is purchased it becomes part of the asset to be managed. This is covered in the ‘’Manage Catering Equipment Asset’’ process. www.iata.org/stbsupportportal 11 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9: The Catering Equipment The catering
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

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