INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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Constraints to be taken into account<br />
� Inbound <strong>and</strong> Outbound Docks are<br />
opened to outdoor conditions<br />
(i.e. –40c<br />
to +40c, 0% to 100% humidity,<br />
with sun,<br />
snow, rain, etc.).<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� Trolleys are banged around, tipped over,<br />
etc.<br />
� High volumes.<br />
Ensure Daily<br />
Ca tering<br />
Eq uipment<br />
Requirements<br />
Inspect Trolleys<br />
Re-build<br />
Duty F ree<br />
Trolley s<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Identify already tagged U/S trolleys (tagged by Cleaning – Holding<br />
/ Caterer / Duty Free<br />
Cabin Crew)<br />
Bonded Facility Supplier<br />
2. Identify <strong>and</strong> tag additional U/S trolleys Cleaning – Holding<br />
/ Caterer / Duty Free<br />
Bonded<br />
Facility Supplier<br />
3. Segregate U/S trolleys Cleaning – Holding / Caterer<br />
/ Duty Free<br />
Bonded Facility Supplier<br />
Related documents<br />
� U/S Tags<br />
Comments<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
Needs Added value<br />
� Timestamp to indicate when a trolley is<br />
taken out of service<br />
� Manage turnaround time<br />
Current Key indicators Request for further key indicators<br />
� Turnaround time<br />
Inspect<br />
Trolleys<br />
www.iata.org/stbsupportportal 32 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
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