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ARTICLE
Role of CMAs towards Hospitality Management
in Hospitality Industry
Swapan Kumar Roy*
Indian tourism and hospitality sector has reached
new heights today. Hospitality industry is closely
linked with travel and tourism industries. The
boom in the tourism industry has resulted in the
immense growth of hotel industry in India. It is
attracting tourists from across the world. Domestic
tourists also get attracted. All these act as a vehicle
for establishing a relation with other countries.
Cultural development takes place. The country’s
economy is developed. The industry employs millions
of people. In recent years, the Government of India
has been putting emphasis to boost the hotel industry
in India. It widens the business opportunity and
increases the foreign and domestic tourism.
Objectives of the Study
The objectives of the study are :
1. To discuss about the conceptual aspects of the
terms ‘Hospitality’, ‘Hospitality Industry’, and
‘Hospitality Management’;
2. To discuss the objectives of hospitality
management in the context of hospitality
industry;
3. To throw light on the contribution of the
hospitality industry for the development of a
nation like India;
4. To ascertain the role of CMAs towards
hospitality management in hospitality industry.
Methodology
The discussion is entirely based on secondary data.
Different books, journals, websites related to the topic
have been consulted. The collected information/data
have been used in tune with the topic “Role of CMAs
towards Hospitality Management in Hospitality
Industry”.
Hospitality : Meaning
Hospitality means “Cordial reception”. It also
means “ kindness in welcoming guests or strangers”.
Hospitality is the relationship between guest and host
or a pleasant liaison between the guest and the host
or the act or practice of being hospitable. The term
encompasses the reception and entertainment of
guests, visitors or strangers, resorts, membership
clubs, conventions, special events and other services
for travelers and tourists. The Sanskrit adage “Atithi
Devo Bhava” (or guest is god) is the mantra of
hospitality in India.
About Hospitality Industry
This industry consists of broad category of fields
within the service industry that includes lodging,
restaurants, event planning, theme parks, transportation,
cruise line and additional fields within the
tourism industry. It is a several billion-dollar industry
that mostly depends on the availability of leisure time
and disposable income. A hospitality unit consists of
multiple groups such as facility maintenance, direct
operations, management, marketing and human
resources.
Defining Hospitality Management
Hospitality management is the academic study of
the running of hotels, restaurants and travel and
tourism-related business. It may be defined as “a
range of occupations and professional practices
associated with the administration of hotels, resorts
and other lodging”. “A broad field in the hospitality
industry that includes the organization of restaurants,
lodging facilities and entertainment venues” is also
called hospitality management. In other words,
“Hospitality management is the study and practice
of effectively running a business relating to tourism”.
In essence, hospitality management is an essential tool
that helps to enrich the knowledge, skill and other
allied matters of the job seekers in hotel industry for
effectively running a business related to tourism.
Hospitality Management : Objectives
Hospitality management aims at providing an
educational foundation for a range of administrative
and management careers in the hospitality industry. It
develops the ability to think logically—how the time,
energy and materials are optimally utilized. It provides
skills to manage in a computerized environment and
* M.Com., Ph.D., Assistant Professor in Commerce,
Bethuadahari College, Bethuadahari, Nadia
742 The Management Accountant |September 2011