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114<br />

<strong>American</strong> <strong>Chamber</strong> <strong>of</strong> Commerce in Croatia YEARBOOK 2010<br />

INTERNATIONAL TOURISM ASSOCIATION (ITA)<br />

Address: Tuškanac 82, 10000 Zagreb<br />

Phone: 385 98 372 979<br />

Fax: 385 1 4834 159<br />

E-mail: ita@itasee.eu<br />

Website: www.itasee.eu (still under construction)<br />

Membership type: NON PROFIT<br />

Member since: 2010<br />

Year <strong>of</strong> company’s registration: 2009<br />

Number <strong>of</strong> employees: 0<br />

General activity: Education in hospitality in<br />

South-East Europe<br />

CONTACT PERSON<br />

Marja-Francesca Kovač, Director<br />

E-mail: mfkovac@itasee.eu<br />

Leila Krešić-Jurić, Deputy Director<br />

E-mail: lkresic@itasee.eu<br />

IPSOS PULS D.O.O.<br />

Address: Budmanijeva 1, 10000 Zagreb<br />

Phone: 385 6008 900<br />

Fax: 385 6008 999<br />

E-mail: puls.zagreb@puls.hr<br />

Website: www.puls.hr<br />

Membership type: SMALL BUSINESS<br />

Member since: 1999<br />

Year <strong>of</strong> company’s registration: 1993<br />

Number <strong>of</strong> employees: 53<br />

General activity: Market, Media and Public Opinion<br />

Research<br />

CONTACT PERSON<br />

Srđan Dumičić, Director<br />

E-mail: srdjan.dumicic@puls.hr<br />

DESCRIPTION OF ACTIVITIES:<br />

International Tourism Association (ITA) is a<br />

non-pr<strong>of</strong>it organization aiming to promote<br />

excellence in tourism, both in Croatia and within<br />

South East European region.<br />

ITA’s activities include organizing education<br />

and training programs working together with<br />

top tourism education institutions, supporting<br />

tourism entrepreneurship, improving quality and<br />

creating new products, establishing pr<strong>of</strong>essional<br />

cooperation in the region and on international<br />

level, and supporting the growth and<br />

development <strong>of</strong> human resources in tourism<br />

industry.<br />

DESCRIPTION OF ACTIVITIES:<br />

PULS is an independent full service marketing,<br />

media and public opinion research agency,<br />

established in 1993 in Split, Croatia. We have<br />

<strong>of</strong>fices in Zagreb, Split, Sarajevo, Ljubljana, Tirana,<br />

Pristina, Belgrade, Skopje and Podgorica<br />

and we are providing ongoing services in Croatia,<br />

Bosnia and Herzegovina, Slovenia, Serbia,<br />

Kosovo, Montenegro and Macedonia.<br />

As a member <strong>of</strong> the European Society for<br />

Opinion and Marketing Research ESOMAR and<br />

WAPOR member, and an associate member<br />

<strong>of</strong> the Gallup International Association,<br />

PULS maintains and guarantees high-quality<br />

standards and approach. In order to support<br />

our Clients’ decision making process we have<br />

synchronized our business system in accordance<br />

with the requirements <strong>of</strong> ISO 9001:2000<br />

standard as well as new industry standard ISO<br />

20 252:2006.

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