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16<br />

<strong>American</strong> <strong>Chamber</strong> <strong>of</strong> Commerce in Croatia YEARBOOK 2010<br />

Don Hudspeth, Vice Chair<br />

<strong>American</strong> College <strong>of</strong> Management and Technology<br />

Mission statement:<br />

• act as a private sector, multi-disciplined interest<br />

group that can provide balanced support for<br />

local and national government tourism agencies in<br />

Croatia<br />

• to serve as a consultative body as required by<br />

those agencies<br />

• to assist in shaping and developing long-term,<br />

destination-specific tourism strategies and associated<br />

action plans.<br />

The <strong>American</strong> <strong>Chamber</strong> <strong>of</strong> Commerce’s<br />

Tourism Committee was established in February <strong>of</strong><br />

this year to tackle the issue <strong>of</strong> a long-term strategic<br />

approach to the development <strong>of</strong> the Croatian tourism<br />

industry, both on the coast and inland.<br />

The committee doesn’t see itself as being<br />

some kind <strong>of</strong> alternative to the existing agencies<br />

charged with tourism development but to act as a<br />

private sector partner to provide multi-disciplined<br />

expertise for public sector agencies, to serve as a<br />

consultative body as required by those agencies<br />

and to assist in shaping and developing long-term,<br />

destination-specific tourism strategies and associated<br />

action plans.<br />

The committee is focusing specifically on<br />

Dubrovnik and Zagreb as being the key brands in<br />

feeding business elsewhere in their specific markets.<br />

To look at it simplistically, Dubrovnik and<br />

other coastal areas suffer because the season is<br />

too short. This problem is exactly the same as that<br />

faced in France, in Spain, in Portugal and a host<br />

<strong>of</strong> other countries. Cannes started tackling this in<br />

the 1930s with the introduction <strong>of</strong> an all-year resort<br />

marketing campaign and events like the film festival.<br />

Barcelona proved that sport, trade fairs and<br />

conferences together with strong branding could<br />

result in a 12-month season. In short, there is plenty<br />

<strong>of</strong> history to look back on and cherry-pick the<br />

right approach for our resorts.<br />

Zagreb simply doesn’t feature as a player<br />

in city tourism: in 2008 and 2009, Zagreb filled less<br />

than a fifth <strong>of</strong> the number <strong>of</strong> hotel rooms occupied<br />

in Budapest. HVS ranks it 34th out <strong>of</strong> 36 cities measured<br />

in its European Hotel Valuation Index and it<br />

has had a compound annual growth rate <strong>of</strong> -7%<br />

between 2000 and 2009.<br />

The city has excellent raw materials to deliver<br />

growth for business related to city breaks, discretionary<br />

business tourism and destination-driven<br />

transient corporate visits – it’s clean, it’s safe, it’s<br />

friendly and it has some world-class facilities and<br />

infrastructure.<br />

The committee sees its short-term objective<br />

to convince local and national politicians that they<br />

have an active role to play in uniting and leading<br />

stakeholder groups in formulating and delivering<br />

against tourism strategies. Moreover, political leaders<br />

need to be persuaded to work to eliminate an<br />

over-complicated and punitive business environment<br />

and to make the connection between wealth<br />

creation and the social agenda, in the minds <strong>of</strong> the<br />

wider population. In short, the political establishment<br />

can help by promoting and living the mantra<br />

that tourism is everyone’s business.<br />

Trade and Investment<br />

Committee<br />

Boška Trbojević, Chair<br />

Coca-Cola HBC Hrvatska d.o.o.<br />

phone: 385 1 2480 247<br />

boska.trbojevic@cchellenic.com<br />

Trade and Investment Committee was initiated<br />

in late 2008 with the main aim to help improve<br />

the business competitiveness <strong>of</strong> Croatia.<br />

The Committee members believe that it is<br />

both possible and necessary to reform the business<br />

environment in a way that benefits domestic<br />

and foreign business in Croatia, the state, customers<br />

and consumers alike and that economic development<br />

involves a collaborative process involving<br />

the private sector, government at multiple levels,<br />

universities, labor and civil society.<br />

As the largest international business association<br />

in Croatia, which includes many international<br />

companies doing business in Croatia the Trade<br />

and Investment Committee <strong>of</strong> AmCham Croatia<br />

suggests a more systematized means <strong>of</strong> dialogue/<br />

communication with state institutions, in order to<br />

better implement and improve various changes to<br />

the business environment in Croatia.<br />

Steps the Committee has taken so far:<br />

• identified issues that are burdening different<br />

businesses in Croatia

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