Continuous Improvement and the Expansion of Quality ... - NCQA
Continuous Improvement and the Expansion of Quality ... - NCQA
Continuous Improvement and the Expansion of Quality ... - NCQA
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T H E S TAT E o f H E A l T H C A R E Q U A l I T y 2 0 1 1 • C A H P S<br />
getting needed Care<br />
The Getting Needed Care composite measures members’ perception <strong>of</strong> how easy it was to get<br />
care from <strong>the</strong>ir doctor <strong>and</strong> from specialists in <strong>the</strong> last 12 months. Members were asked how <strong>of</strong>ten<br />
<strong>the</strong>y were able to:<br />
• See a specialist when <strong>the</strong>y needed one<br />
• obtain <strong>the</strong> care, tests or treatment <strong>the</strong>y believed were necessary.<br />
Responses were “Never,” “Sometimes,” “Usually” <strong>and</strong> “Always.” The rates displayed represent<br />
<strong>the</strong> average percentage <strong>of</strong> health plan members nationwide who responded “Always.”<br />
yEAR<br />
gEttIng nEEdEd CarE: alWays<br />
CoMMERCIAl MEDICARE MEDICAID<br />
HMo PPo HMo PPo HMo<br />
2010 53.9 53.9 NA NA 50.1<br />
2009 52.9 52.7 63.6 64.4 48.5<br />
2008 52.6 52.6 62.4 61.9 49.4<br />
2007 50.4 49.5 62.0 63.4 48.7<br />
2006 50.1 51.2 62.6 64.6 46.7<br />
2005 80.1 84.7 95.9 97.0 73.4<br />
2004 79.3 NA 95.7 NA 73.8<br />
2003 78.4 NA 94.9 NA 72.1<br />
2002 76.9 NA 94.8 NA 72.3<br />
2001 76.7 NA 94.9 NA 75.4<br />
2000 75.4 NA NA NA NA<br />
121<br />
C o N S U M E R A N D P A T I E N T E N G A G E M E N T A N D E x P E R I E N C E