Continuous Improvement and the Expansion of Quality ... - NCQA

T H E S TAT E o f H E A l T H C A R E Q U A l I T y 2 0 1 1 • C A H P S
getting needed Care
The Getting Needed Care composite measures members’ perception of how easy it was to get
care from their doctor and from specialists in the last 12 months. Members were asked how often
they were able to:
• See a specialist when they needed one
• obtain the care, tests or treatment they believed were necessary.
Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent
the average percentage of health plan members nationwide who responded “Always.”
yEAR
gEttIng nEEdEd CarE: alWays
CoMMERCIAl MEDICARE MEDICAID
HMo PPo HMo PPo HMo
2010 53.9 53.9 NA NA 50.1
2009 52.9 52.7 63.6 64.4 48.5
2008 52.6 52.6 62.4 61.9 49.4
2007 50.4 49.5 62.0 63.4 48.7
2006 50.1 51.2 62.6 64.6 46.7
2005 80.1 84.7 95.9 97.0 73.4
2004 79.3 NA 95.7 NA 73.8
2003 78.4 NA 94.9 NA 72.1
2002 76.9 NA 94.8 NA 72.3
2001 76.7 NA 94.9 NA 75.4
2000 75.4 NA NA NA NA
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C o N S U M E R A N D P A T I E N T E N G A G E M E N T A N D E x P E R I E N C E