Continuous Improvement and the Expansion of Quality ... - NCQA

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ACkNoWlEDGMENTS Health Plans The 2011 State of Health Care Quality Report would not be possible without the public reporting of performance results by the 740 HMo and PoS plans and 302 PPo plans this report analyzes. Those plans collectively cover more than 118 million Americans, and are to be commended for their commitment to quality improvement. staff NCQA employees who helped create this report include: Communications Ashley Carter Paul Cotton Andy Reynolds, MbA Apoorva Stull, MA Sarah Thomas, MS data Collection operations Garcene Duckett felicia fridie Robin Gant Carla Pacheco Michele Taylor Information systems bob Chisholm Jonathan Cook Paul Jackovich Judy Jiao bing li bhuvaneshwari Maruthac Raghav Seshadri Subra Shanmugam Helen zhang T H E S TAT E o f H E A l T H C A R E Q U A l I T y 2 0 1 1 • A C k N o W l E D G M E N T S Performance Measurement Dawn Alayon, MPH, CPH Sepheen C. byron, MHS Jennifer Chemi Mohua Choudhury Jeremy Gottlich Candice Groseclose benjamin Hamlin, MPH Mallory l. N. Johnson, MPA Divya Pamnani, MHSA Milesh M. Patel, MS bob Rehm, MbA Dana T. Rey, MPH Careema yusuf, MPH Publications Carolyn Moeller, MHS Policy Judy lacourciere Quality solutions group Phyllis Torda, MA 199
1100 13th Street, NW Suite 1000 Washington, DC 20005 www.ncqa.org Phone 202.955.3500 Fax 202.955.3599
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Continuous Improvement and the Expa
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2 This Report and the data containe
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4 N AT I o N A l C o M M I T T E E
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top 10 and bottom 10 states “loca
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16 this measure has shown steady ga
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24 HEDIS MEASURES of CARE about HEd
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S A f E T y A N D P o T E N T I A l
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W E l l N E S S A N D P R E V E N T
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C H R o N I C D I S E A S E M A N A
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M E A S U R E S T A R G E T E D A T
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C o N S U M E R A N D P A T I E N T
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128 N AT I o N A l C o M M I T T E
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130 APPENDIx 1: HEDIS EffECTIVENESS
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134 APPENDIx 2: HEDIS EffECTIVENESS
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142 APPENDIx 4b: ACCREDITED VS. NoN
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Page 173 and 174: 172 MEASURE N AT I o N A l C o M M
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Page 185 and 186: 184 REfERENCES N AT I o N A l C o M
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Continuous Improvement and the Expansion of Quality ... - NCQA

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