Continuous Improvement and the Expansion of Quality ... - NCQA

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How Well doctors Communicate T H E S TAT E o f H E A l T H C A R E Q U A l I T y 2 0 1 1 • C A H P S The How Well Doctors Communicate composite measures members’ perception of the quality of communication with their personal doctor in the last 12 months. Members were asked how often their doctor: • Explained things in a way that was easy to understand • listened carefully to them • Showed respect for what they had to say • Spent enough time with them. Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Always.” yEAR HoW WEll doCtors CoMMunICatE: alWays CoMMERCIAl MEDICARE MEDICAID HMo PPo HMo PPo HMo 2010 73.5 73.5 NA NA 69.1 2009 72.0 71.7 74.7 74.8 67.5 2008 71.1 70.7 75.3 74.8 68.0 2007 70.2 70.1 74.6 75.7 67.7 2006 70.3 71.5 75.0 76.2 66.7 2005 61.3 58.8 69.5 71.6 61.5 2004 60.2 NA 69.0 NA 60.8 2003 59.4 NA 68.6 NA 59.1 2002 57.7 NA 68.0 NA 59.9 2001 57.1 NA 68.5 NA 60.4 2000 58.4 NA NA NA NA 123 C o N S U M E R A N D P A T I E N T E N G A G E M E N T A N D E x P E R I E N C E
C o N S U M E R A N D P A T I E N T E N G A G E M E N T A N D E x P E R I E N C E 124 N AT I o N A l C o M M I T T E E f o R Q U A l I T y A S S U R A N C E rating of Personal doctor Respondents were asked to give their personal doctor an overall rating, with 0 equaling “worst personal doctor possible” and 10 equaling “best personal doctor possible.” The tables below represent the percentage of respondents who rated their personal doctor either 9 or 10. yEAR ratIng of PErsonal doCtor: ratIng of 9 or 10 CoMMERCIAl MEDICARE MEDICAID HMo PPo HMo PPo HMo 2010 65.0 62.8 NA NA 61.1 2009 63.2 61.2 73.3 73.9 60.1 2008 63.3 61.9 73.6 73.3 61.1 2007 62.1 61.7 73.6 73.8 60.4 2006 62.3 63.2 73.8 75.0 60.3 2005 52.8 54.0 67.8 70.9 59.2 2004 51.7 NA 67.5 NA 58.4 2003 51.9 NA 66.4 NA 58.9 2002 49.7 NA 65.2 NA 58.0 2001 50.5 NA 65.8 NA 76.5 2000 48.3 NA NA NA NA 1999 47.0 NA NA NA NA
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Continuous Improvement and the Expa
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2 This Report and the data containe
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4 N AT I o N A l C o M M I T T E E
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top 10 and bottom 10 states “loca
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16 this measure has shown steady ga
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24 HEDIS MEASURES of CARE about HEd
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S A f E T y A N D P o T E N T I A l
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W E l l N E S S A N D P R E V E N T
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C H R o N I C D I S E A S E M A N A
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Page 129 and 130: 128 N AT I o N A l C o M M I T T E
Page 131 and 132: 130 APPENDIx 1: HEDIS EffECTIVENESS
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Page 143 and 144: 142 APPENDIx 4b: ACCREDITED VS. NoN
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Page 151 and 152: 150 APPENDIx 6b: ACCREDITED VS. NoN
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Page 173 and 174: 172 MEASURE N AT I o N A l C o M M
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174 APPENDIx 14b: VARIATIoN IN PlAN
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176 MEASURE N AT I o N A l C o M M
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178 MEASURE N AT I o N A l C o M M
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180 APPENDIx 16A: VARIATIoN IN PlAN
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182 APPENDIx 16b: VARIATIoN IN PlAN
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184 REfERENCES N AT I o N A l C o M
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186 N AT I o N A l C o M M I T T E
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ACkNoWlEDGMENTS Health Plans The 20
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Continuous Improvement and the Expansion of Quality ... - NCQA

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