January 2006 (PDF 2.9 MB) - Barrick Gold Corporation

Cowal Gold Project – Cyanide Management Plan
(x) The Applicant shall, in consultation with the CEMCC, develop appropriate strategies to support
activities which promote special interest tourism related to the co-existence of mining and the
Lake Cowal environment.
The CEMCC comprises representatives of Bland Shire Council, Lake Cowal Environmental
Foundation, two Barrick representatives and four community representatives including one from the
Lake Cowal Landholders Association.
The CEMCC provides an opportunity for members of the community to attend CEMCC meetings to
discuss specific issues relevant to them, including any concerns relating to cyanide. A landholder can
make a request to the CEMCC regarding a particular issue, or the landowner can register a complaint
in the complaints register. Landowners who register complaints will be invited to join in discussion of
the issue at the next CEMCC meeting.
8.2 COMPLAINTS REGISTER AND RECORDS
8.2.1 Complaints Register
A process for the handling of complaints is provided below in accordance with the requirements of
Project consent conditions and to facilitate prompt and comprehensive responses to any community
concerns.
A complaints register will be maintained by the Environmental Manager in accordance with Consent
Condition 10.1(a). The condition is reproduced below:
10.1 Community Consultation (including Aboriginal community)
(a) Complaints
The Environmental Officer (refer condition 3.1) shall be responsible:
(i) for receiving complaints with respect to construction works and mine operations on a
dedicated and publicly advertised telephone line, 24 hours per day 7 days per week,
entering complaints or comments in an up to date log book, and ensuring that a response is
provided to the complainant within 24 hours; and
(ii) providing a report of complaints received every six months throughout the life of the project
to the Director-General, BSC, EPA, DMR, and CEMCC, or as otherwise agreed by the
Director-General. A summary of this report shall be included in the AEMR (condition
9.2(a)).
Information recorded in the complaints register with respect to each complaint will include:
• date of complaint;
• name, address and telephone number of complainant;
• nature of complaint; and
• response action taken to date.
HAL-02-07/1/25/CMP-01-Q.DOC 27 BARRICK