January 2006 (PDF 2.9 MB) - Barrick Gold Corporation

Cowal Gold Project – Cyanide Management Plan
A community complaints line was established on 9 December 2003 and operates 24 hours per day.
On 12 and 16 December 2003, Barrick notified the public of the complaints line telephone number and
how to make a complaint. Complaints and/or concerns can be made by dialling (02) 6975 3454 where
an operator advises the caller that they have reached the Project Complaints Line. The operator
requests the caller’s name, the nature of their complaint/concern, and a phone number where the
caller can be reached. The information is logged along with the date and time that the call was made.
A record of each call is immediately forwarded to the Project Environmental Department. Upon
receiving a complaint and/or concern the Environmental Officer prepares a response. The caller is
contacted within 24 hours of the complaint being made, and notified of any action taken or proposed by
Barrick.
8.2.2 Complaints Records for EPL 11912
Condition M4 of EPL 11912 requires Barrick to maintain a record of all complaints made in relation to
pollution arising from any activity to which EPL 11912 applies. The record will include details of the
following:
• the date and time of the complaint;
• the method by which the complaint was made;
• any personal details of the complainant which were provided by the complainant or, if no such
details were provided, a note to that effect;
• the nature of the complaint;
• the action taken by Barrick in relation to the complaint, including any follow-up contact with the
complainant; and
• if no action was taken by Barrick, the reasons why no action was taken.
The record of a complaint will be kept for at least four years after the complaint was made. The record
will be available for inspection by the EPA.
Under EPL 11912, Barrick operates during operating hours, a telephone complaints line for the
purpose of receiving any complaints from members of the public in relation to activities conducted at
the premises or by the vehicle or mobile plant. The number of the complaints line is (02) 6975 3454.
The community complaints line was established on 9 December 2003 and operates 24 hours per day.
On 12 and 16 December 2003, Barrick notified the public of the complaints line telephone number and
how to make a complaint.
9 REPORTING
9.1 ANNUAL ENVIRONMENTAL MANAGEMENT REPORT
An AEMR will be prepared in accordance with the requirements of Condition of Authority 26 and
Consent Condition 9.2 and submitted to the Director-General for Mineral Resources and the Director-
General for Planning, respectively. The AEMR will report on cyanide management and use and the
cyanide monitoring programme. In accordance with Consent Condition 8.2(b), all cyanide monitoring
results shall be included in the AEMR.
The AEMR will be made available to DOP, DNR, DEC, DPI, Bland Shire Council, the CEMCC and any
other interested stakeholders on request.
HAL-02-07/1/25/CMP-01-Q.DOC 28 BARRICK