Housing and Support Program (HASP): Final Evaluation Report

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20 Section 2 Method To summarise, a large quantity of both qualitative and quantitative data was collected from consumers and the service providers that support these consumers. An overview of the data collected is provided in the table below. Table 2.4 Overview of data collected Final Evaluation Report Target Group Data collected Consumers 80 Clients completed Wisconsin Quality-of-Life Scale in the presence of a Research Assistant (RA). Department of Communities – Funded NGOs Department of Communities – Disability and Community Care Services Department of Communities – Funded NGOs 12 Clients participated in face-to-face interviews with RA Data relating to support hours collected from Support Agencies Data relating to client functioning (n=77) downloaded from CIMHA (3 clients refused access to their CIMHA data) 58 Support workers completed support worker Questionnaire 11 Support workers participated in face-to-face interviews 19 Supports Facilitators in 12 DCCS Offi ces participated in interviews 10 Supports Facilitators completed the Supports Facilitator Questionnaire 19 Supports Facilitators in 12 DCCS Offi ces participated in interviews 10 Supports Facilitators completed the Supports Facilitator Questionnaire Queensland Health 40 Case Managers completed Case Manager Questionnaire Department of Communities — Housing and Homelessness Services 31 QH clinical staff participated in face-to-face interviews 10 Service Integration Coordinators participated in interviews 26 HHS staff in 14 Housing Service Centres across Queensland participated in interviews
2.4 Procedure 2.4.1 Clients – procedure for data collection Initial contact with clients was through their support agency. All HASP clients were approached by support staff and invited to participate in the evaluation. Clients were informed about the evaluation and provided with details of what their involvement would entail. Those interested in being involved completed a ‘consent to be contacted’ form and this was then mailed to the evaluation team. The evaluation team then made contact with the client to arrange a time for interview. At this initial meeting the client was again provided with information about the project, and fully informed consent in writing was obtained. Having obtained consent, the client was invited to complete the Wisconsin Quality of Life Index. Eighty clients participated in this component of the evaluation. In addition to providing consent to be involved in the evaluation, each client was also asked to provide consent for the evaluation team to access his/her data in CIMHA and 77 of the 80 did so. Having identifi ed the date that each individual entered HASP, it was possible to obtain the outcomes data from CIMHA for clients at 12 months and three months prior to entering HASP and for three months and 12 months post-entry into HASP (Table 2.5). We also examined data at 24 months post-entry into HASP, but the number of clients with completed measures was too small to be useful in the study. Table 2.5 Overview of data collection time-points (CIMHA D=data) Time 1 Time 2 Time 3 Time 4 Clients enter HASP 12 months-pre 3 months-pre 3 months-post 12 months-post In addition to the above data, a sub-group of consumers was invited to participate in in-depth interviews with a member of the research team. These individuals were selected on their ability to contribute to an interview and their willingness to discuss their views of HASP. Both of these criteria were assessed through observations made by the research assistant during the completion of the Wisconsin Quality of Life Index and in subsequent discussions with support agency staff. 2.4.2 Clinical staff – procedure for data collection The name of the Case Manager responsible for each consumer was obtained directly from consumers during their initial interview with the research assistant (described above). Case Managers were then contacted directly by a research assistant and invited to complete a brief questionnaire (i.e. Case Manager Questionnaire). This questionnaire invited Case Managers to comment on their perceptions of HASP and their interactions with support and housing staff. Case Managers were asked to provide general information about the program — no information concerning any individual client was collected from Case Managers. The questionnaire was sent to Case Managers via mail or email. In addition, a sub-group of 31 clinical staff participated in focus group discussions and individual interviews with a member of the research team. These individuals were selected on their willingness to contribute to an interview and their experience of working with HASP clients. A member of the research team also conducted individual interviews with 10 Service Integration Coordinators from across Queensland. These individuals were contacted via email and invited to be involved in the evaluation. None of the Service Integration Coordinators contacted refused to be involved. Housing and Support Program (HASP) 21
Page 1 and 2: Department of Psychiatry (UQ) and S
Page 3 and 4: Final Evaluation Report of the Quee
Page 5 and 6: • Community integration While eig
Page 7 and 8: List of contents Executive summary
Page 9 and 10: Section 1 Introduction Since the 19
Page 11 and 12: 1.1.1 HASP — Management Structure
Page 13 and 14: 1.2 Housing and supports - previous
Page 15 and 16: Table 1.2.2 Outcomes for clients mo
Page 17 and 18: activities, while others tried to c
Page 19 and 20: 1.2.6 Section summary It is clear f
Page 21 and 22: Section 2 Method 2.1 Design The stu
Page 23 and 24: 2.2.1.2 Clients unavailable to part
Page 25 and 26: 2.2.1.5 Clinical staff — sample F
Page 27: 4) Data collected from mental healt
Page 31 and 32: All focus group discussions and ind
Page 33 and 34: However, it was clear that the deve
Page 35 and 36: Importance of the Supports Facilita
Page 37 and 38: Accountability There was a percepti
Page 39 and 40: Support workers highlighted issues
Page 41 and 42: 4.1.2 Client perceptions of support
Page 43 and 44: In general, Case Managers expressed
Page 45 and 46: 4.2.2 Client perceptions of the amo
Page 47 and 48: Support workers felt, as a result o
Page 49 and 50: 4.2.8 Amount of support required in
Page 51 and 52: 4.3.2 Living arrangements The major
Page 53 and 54: 4.3.7 Housing in HASP — compariso
Page 55 and 56: The majority of HASP clients (76%)
Page 57 and 58: 5.2 Satisfaction with key life doma
Page 59 and 60: 5.7 Depth of friendships We explore
Page 61 and 62: 5.11 Community involvement Clients
Page 63 and 64: 5.13 Section summary During our int
Page 65 and 66: etter functioning). However, while
Page 67 and 68: 6.7 Physical and mental health Link
Page 69 and 70: 6.10 Section summary The average ti
Page 71 and 72: 7.2 Comparing HASP with inpatient/r
Page 73 and 74: of applications, increase Case Mana
Page 75 and 76: available when and where needed by
Page 77 and 78: 8.4 The ability of the program to m
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Section 9 Recommendations 1. More i
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Section 10 Reference list Anthony,
Page 83 and 84:
Shepherd, G., Murray, A. & Muijen,
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Housing and Support Program (HASP)
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