Housing and Support Program (HASP): Final Evaluation Report

4.1.2 Client perceptions of support received from case manger
We invited clients to rate a number of statements concerning their interactions with their Case Manager.
These cover areas such as perceptions of Case Manager role, Case Manager understanding of client,
amount of time spent with Case Manager, and medications (see Table below).
Table 4.1 Client perceptions of support received from Case Manager
Statement Strongly
Agree %
a. I can get in contact with my Case Manager
if I have a problem.
b. My Case Manager helps me
with my symptoms.
c. My Case Manager helps me to
function better.
d. My Case Manager understands
my problems.
Agree
%
Neither
%
Disagree
%
Strongly
Disagree %
41.6 47.2 5.6 5.6 –
18.3 43.7 18.3 16.9 2.8
21.1 43.7 19.7 14.1 1.4
31.4 47.1 8.6 11.4 1.4
e. My Case Manager treats me with respect. 34.7 55.6 2.8 4.2 2.8
f. I would like my Case Manager to spend
more time with me.
12.5 29.2 27.8 20.8 9.7
g. I know what my medications are for. 45.1 46.5 1.4 5.6 1.4
h. I know the side-effects of my medications. 30.6 44.4 8.3 12.5 4.2
Overall, while there was considerable dispersion in the data, responses indicate that clients hold positive views
of their Case Manager. Most clients (89%) indicated that they could get in contact with their Case Manager if they
had a problem and 62% believed that their Case Manager helped them with their symptoms. Over 78% of clients
felt that their Case Manager understood their problems, and 91% claimed to know what their medications were
used for. While over 40% of clients wanted their Case Manager to spend more time with them, over 30% felt that
they had enough time with their Case Manager.
Housing and Support Program (HASP)
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