Housing and Support Program (HASP): Final Evaluation Report

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36 Section 4 The process of providing clinical, non-clinical and housing services to clients 4.2 Process of providing non-clinical support services Each client returning to the community received a package of care consisting disability/lifestyle support services in keeping with their needs. Fifty-two nongovernment organisations from across the state have been engaged to provide these disability support services to all of the clients in HASP. (It should be noted that 32 agencies provide services to the subsample of 80 clients enrolled in the evaluation). 4.2.1 Preparation for role as HASP support worker Support workers were asked about their level of training for their role as a support worker. Almost 40% indicated that they required more training for their role as a support worker. Fig. 4.2.1 Perceptions of training for role as a support worker Percent 100 80 60 40 20 0 Strongly agree Final Evaluation Report Agree Neither Support workers Disagree Strongly disagree Thirty-four support workers provided details of the additional training that they felt was required. The topics suggested were categorised under fi ve key areas: (i) information/training on clinical issues — (psychiatric conditions, symptoms, medications, side-effects). (ii) skill development in strategies to deal with behaviours, such as anger, aggression, substance misuse, etc. (iii) information/skills for dealing with crisis situations, such as self-harm, suicide and self-neglect. (iv) training in basic counselling skills and interventions to promote client motivation (e.g. motivational interviewing). (v) information/training in the concept of recovery and how this could be applied when working with HASP clients.
4.2.2 Client perceptions of the amount of ‘help’ they receive from support workers Clients (n=80) were asked to consider a number of activities and rate the amount of assistance they receive from support workers for each activity. Three response options were available — ‘a lot of help’, ‘some help’ and ‘no help’ (see Table below). Table 4.2.1 Rating of help received from support workers Activity Amount of help clients receive from support workers A lot of help % Some help % No help % a. Personal hygiene/care (e.g. showering, brushing teeth) 10.4 3.9 85.7 b. Diet (food purchasing and preparation) 10.4 40.3 49.3 c. Exercise 20.8 36.4 42.8 d. Taking medication 24.7 23.4 51.9 e. Cooking 15.6 29.9 54.5 f. Cleaning 19.5 44.2 36.3 g. Shopping 37.7 37.7 24.6 h. Laundry 15.6 32.5 51.9 i. Transportation (i.e. getting to places) 50.6 27.3 22.1 j. Budgeting /banking 20.7 32.5 46.8 k. Use of community services (e.g. library, Centrelink) 24.7 50.6 24.7 l. Making appointments 23.4 59.7 16.9 m. Social /community activities 28.6 48.1 23.4 n. Accessing training or education 15.1 28.8 56.2 o. Finding work (paid or unpaid) 17.3 25.3 57.3 p. Acts as a companion 35.1 48.1 16.9 The results indicate that clients continue to require considerable assistance with basic chores, such as cooking, cleaning, shopping and making appointments. Over 50% indicated that they receive a ‘lot of help’ from support workers with transport. Shopping was the next activity with high input from support workers, with almost 38% of clients indicating that they required a ‘lot of help’ with shopping. Finally, 35% of clients felt that support workers offer a lot of help in providing companionship to clients. Housing and Support Program (HASP) 37
Page 1 and 2: Department of Psychiatry (UQ) and S
Page 3 and 4: Final Evaluation Report of the Quee
Page 5 and 6: • Community integration While eig
Page 7 and 8: List of contents Executive summary
Page 9 and 10: Section 1 Introduction Since the 19
Page 11 and 12: 1.1.1 HASP — Management Structure
Page 13 and 14: 1.2 Housing and supports - previous
Page 15 and 16: Table 1.2.2 Outcomes for clients mo
Page 17 and 18: activities, while others tried to c
Page 19 and 20: 1.2.6 Section summary It is clear f
Page 21 and 22: Section 2 Method 2.1 Design The stu
Page 23 and 24: 2.2.1.2 Clients unavailable to part
Page 25 and 26: 2.2.1.5 Clinical staff — sample F
Page 27 and 28: 4) Data collected from mental healt
Page 29 and 30: 2.4 Procedure 2.4.1 Clients - proce
Page 31 and 32: All focus group discussions and ind
Page 33 and 34: However, it was clear that the deve
Page 35 and 36: Importance of the Supports Facilita
Page 37 and 38: Accountability There was a percepti
Page 39 and 40: Support workers highlighted issues
Page 41 and 42: 4.1.2 Client perceptions of support
Page 43: In general, Case Managers expressed
Page 47 and 48: Support workers felt, as a result o
Page 49 and 50: 4.2.8 Amount of support required in
Page 51 and 52: 4.3.2 Living arrangements The major
Page 53 and 54: 4.3.7 Housing in HASP — compariso
Page 55 and 56: The majority of HASP clients (76%)
Page 57 and 58: 5.2 Satisfaction with key life doma
Page 59 and 60: 5.7 Depth of friendships We explore
Page 61 and 62: 5.11 Community involvement Clients
Page 63 and 64: 5.13 Section summary During our int
Page 65 and 66: etter functioning). However, while
Page 67 and 68: 6.7 Physical and mental health Link
Page 69 and 70: 6.10 Section summary The average ti
Page 71 and 72: 7.2 Comparing HASP with inpatient/r
Page 73 and 74: of applications, increase Case Mana
Page 75 and 76: available when and where needed by
Page 77 and 78: 8.4 The ability of the program to m
Page 79 and 80: Section 9 Recommendations 1. More i
Page 81 and 82: Section 10 Reference list Anthony,
Page 83 and 84: Shepherd, G., Murray, A. & Muijen,
Page 85 and 86: Housing and Support Program (HASP)

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