Housing and Support Program (HASP): Final Evaluation Report
Housing and Support Program (HASP): Final Evaluation Report
Housing and Support Program (HASP): Final Evaluation Report
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Section 4 The process of providing clinical, non-clinical<br />
<strong>and</strong> housing services to clients<br />
4.1.3 Case Manager involvement with <strong>Support</strong> Services<br />
A key focus of the evaluation was the working relationship <strong>and</strong> coordination between service providers.<br />
Case Managers (n=40) were asked to rate a number of statements concerning their interactions with support<br />
workers (Table 4.2 below). These statements related to information transfer, perceptions of support worker<br />
contribution, support worker involvement in the development of care plans, <strong>and</strong> issues around recovery.<br />
Table 4.2 Case Manager interactions with support workers<br />
<strong>Final</strong> <strong>Evaluation</strong> <strong>Report</strong><br />
Statement Strongly<br />
Agree<br />
(%)<br />
a. <strong>Support</strong> workers give me as much information<br />
as I need.<br />
b. I am comfortable questioning support workers<br />
about information they give me.<br />
c. I would like to have more say in the support<br />
services provided to <strong>HASP</strong> clients.<br />
d. I feel that support workers should have more<br />
training to be able to work effectively with<br />
<strong>HASP</strong> clients.<br />
e. I wish that I knew more about the concept<br />
of ‘recovery’.<br />
f. I generally engage support workers<br />
in the development of treatment plans<br />
for <strong>HASP</strong> clients.<br />
g. <strong>Support</strong> workers have an important role<br />
to play in the treatment planning process.<br />
h. I ensure that support workers are familiar<br />
with treatment goals for each <strong>HASP</strong> client.<br />
i. Generally, I fi nd that support workers are<br />
familiar with the principles of ‘recovery’.<br />
j. <strong>Housing</strong> staff are easy to contact when I need<br />
to discuss client accommodation issues.<br />
Agree<br />
(%)<br />
Neither<br />
(%)<br />
Disagree<br />
(%)<br />
Strongly<br />
Disagree<br />
(%)<br />
30.0 47.5 17.7 5.0 –<br />
37.5 50.0 12.5 – –<br />
20.0 35.0 42.5 2.5 –<br />
40.0 42.5 12.5 5.0 –<br />
7.5 15.0 25.0 40.0 12.5<br />
22.5 57.5 17.5 2.5 –<br />
37.5 55.0 7.5 – –<br />
30.0 60.0 10.0 – –<br />
7.5 52.5 25.0 15.0 –<br />
10.0 32.5 35.0 15.0 7.5<br />
k. I value the support worker role. 55.0 40.0 5.0 – –<br />
l. I trust the information support workers give me. 37.5 50.0 10.0 2.5 –<br />
m. I wish that I knew more about the rehabilitation<br />
of people with psychiatric disability.<br />
– 15.0 42.5 25.0 17.5
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