ANNUAL REPORT - Dc Msme

undertakes independent surveys
on perceptions of the citizens and
assessment of its performance.
16.1.8 GUIDANCE AND HELP
The Information and Facilitation
Counter of the Ministry, located on
the ground floor (between Gate No.
4 and 5), Nirman Bhavan, New Delhi,
provides information on the services
and activities of the Ministry and its
organizations. It also receives RTI
applications as well as fees, if any,
by RTI applicant.
The Ministry has set up a Call
Centre namely, ‘Udyami Helpline’ to
give free access of information and
guidance to potential entrepreneurs
throughout the country by making
a provision of toll free Telephone
Number 1800-180-6763. Under
this, any potential entrepreneur
desirous of getting any information
regarding schemes of Ministry of
MSME or anything related to small
businesses may get information
by dialing up this toll free number.
Adequate trained manpower has
MSME
Chapter -XVI CITIZENS’ CHARTER/RTI/PMES
been put in place to give information
as well as guidance to potential
entrepreneurs.
16.1.9 Annual Reports and
Handbook on Self Employment have
been published and are available
for the information of potential
entrepreneurs, policy makers and
others. The website of the Ministry,
i.e., www.msme.gov.in provides all
the relevant information and link to
its organisations.
16.1.10 COMPLAINTS
In case of any complaint, one may
telephone or send a letter or fax or
visit the Ministry at Udyog Bhavan,
New Delhi. However, before lodging
a complaint, one may, first of all,
use the Information and Facilitation
Counter of the Ministry. In case one
is not satisfied, the matter may be
taken up with the Grievance Officer
in this Ministry. The address, phone
and fax numbers of the Information
and Facilitation Counter and the
Grievance Cell are as follows:-
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Annual Report
2010-11