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Regional Generic Provider Agreement - Ohio Department of Job and ...

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Appendix M<br />

Covered Families <strong>and</strong> Children (CFC) population<br />

Page 1<br />

APPENDIX M<br />

PERFORMANCE EVALUATION<br />

CFC ELIGIBLE POPULATION<br />

This appendix establishes minimum performance st<strong>and</strong>ards for managed care plans (MCPs) in key<br />

program areas. The intent is to maintain accountability for contract requirements. St<strong>and</strong>ards are<br />

subject to change based on the revision or update <strong>of</strong> applicable national st<strong>and</strong>ards, methods or<br />

benchmarks. Performance will be evaluated in the categories <strong>of</strong> Quality <strong>of</strong> Care, Access, Consumer<br />

Satisfaction, <strong>and</strong> Administrative Capacity. Each performance measure has an accompanying<br />

minimum performance st<strong>and</strong>ard. MCPs with performance levels below the minimum performance<br />

st<strong>and</strong>ards will be required to take corrective action.<br />

With the statewide expansion <strong>of</strong> the <strong>Ohio</strong> Medicaid Managed Care Program for the Covered<br />

Families <strong>and</strong> Children (CFC) population nearly complete, evaluation <strong>of</strong> performance will transition<br />

to a statewide approach encompassing all members who meet the criteria specified per the given<br />

methodology for each measure (i.e., measures will include members in any county who meet criteria<br />

per the given methodology as opposed to only those members with managed care membership as <strong>of</strong><br />

February 1, 2006).<br />

The statewide approach will be implemented beginning January 1, 2008. Due to differences in data<br />

<strong>and</strong> reporting requirements, transition to statewide measurement will vary by performance measure.<br />

Given that the original intent <strong>of</strong> the SFY 2007 <strong>and</strong> SFY 2008 Covered Families <strong>and</strong> Children<br />

<strong>Provider</strong> <strong>Agreement</strong>s, Appendix M, was to transition to a regional-based system <strong>of</strong> evaluation,<br />

several performance measures have used regional-based results for performance monitoring.<br />

<strong>Regional</strong>-based performance monitoring will be discontinued for all measures in Appendix M for<br />

report periods from January, 2008 onward. Unless otherwise noted, performance measures <strong>and</strong><br />

st<strong>and</strong>ards (see Sections 1, 2, 3 <strong>and</strong> 4 <strong>of</strong> this appendix) will be applicable for all counties in which the<br />

MCP has membership as <strong>of</strong> February 1, 2006, until statewide measurement is implemented.<br />

Selected measures in this appendix will be used to determine pay-for-performance (P4P) as specified<br />

in Appendix O, Pay for Performance.<br />

1. QUALITY OF CARE<br />

1.a. Independent External Quality Review<br />

In accordance with federal law <strong>and</strong> regulations, state Medicaid agencies must annually provide for<br />

an external quality review <strong>of</strong> the quality outcomes <strong>and</strong> timeliness <strong>of</strong>, <strong>and</strong> access to, services provided<br />

by Medicaid-contracting MCPs [(42 CFR 438.204(d)]. The external review assists the state in<br />

assuring MCP compliance with program requirements <strong>and</strong> facilitates the collection <strong>of</strong> accurate <strong>and</strong><br />

reliable information concerning MCP performance.<br />

Measure: The independent external quality review covers a review <strong>of</strong> clinical <strong>and</strong> non-clinical<br />

performance as outlined in Appendix K.

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