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Regional Generic Provider Agreement - Ohio Department of Job and ...

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Appendix G<br />

Covered Families <strong>and</strong> Children (CFC) population<br />

Page 12<br />

• Re-evaluation <strong>of</strong> a member's risk level with adjustment to<br />

the level <strong>of</strong> case management services provided.<br />

4. Coordination <strong>of</strong> Care <strong>and</strong> Communication<br />

The MCP must provide case management services for:<br />

• all CSHCN, including the ODJFS m<strong>and</strong>ated conditions as<br />

specified in Appendix M, Case Management Program<br />

Performance Measures;<br />

• all members enrolled in an MCP’s CSMM program as<br />

specified in Section G(3)(a)(i); <strong>and</strong><br />

• adults whose health conditions warrant case management<br />

services.<br />

Case management services should not be limited only to<br />

members with the m<strong>and</strong>ated conditions.<br />

There should be an accountable point <strong>of</strong> contact (i.e., case<br />

manager) who can help obtain medically necessary care,<br />

assist with health-related services <strong>and</strong> coordinate care needs.<br />

The MCP must arrange or provide for pr<strong>of</strong>essional case<br />

management services that are performed collaboratively by a<br />

team <strong>of</strong> pr<strong>of</strong>essionals appropriate for the member’s condition<br />

<strong>and</strong> health care needs. At a minimum, the MCP’s case<br />

manager must attempt to coordinate with the member’s case<br />

manager from other health systems, including behavioral<br />

health. The MCP must have a process to facilitate, maintain,<br />

<strong>and</strong> coordinate communication between service providers, the<br />

member, <strong>and</strong> the member’s family. The MCP must have a<br />

provision to disseminate information to the member/caregiver<br />

concerning the health condition, types <strong>of</strong> services that may be<br />

available, <strong>and</strong> how to access the services.<br />

The MCP must implement mechanisms to notify all<br />

Members with Special Health Care Needs <strong>of</strong> their right to<br />

directly access a specialist. Such access may be assured<br />

through, for example, a st<strong>and</strong>ing referral or an approved<br />

number <strong>of</strong> visits, <strong>and</strong> documented in the care treatment plan.<br />

iv. Case Management Strategies<br />

The MCP must follow best-practice <strong>and</strong>/or evidence based<br />

clinical guidelines when developing a member’s care treatment<br />

plan <strong>and</strong> coordinating the case management needs. The MCP

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