Digital Mailing System DM100i - ASAP Postage Meter Ink, BC

Digital Mailing System DM100i 

Operator Guide 

Canada English Version

SV61195 Rev. B 7/06 

©2006 Pitney Bowes Inc. All rights reserved. This book may not be 

reproduced in whole or in part in any fashion or stored in a retrieval 

system of any type or transmitted by any means, elec tron i cal ly or 

mechanically, without the express, written permission of Pitney Bowes. 

We have made every reasonable effort to ensure the accuracy and 

usefulness of this manual; however, we cannot assume responsibility 

for errors or omissions or liability for the misuse or misapplication of 

our products. 

Due to our continuing program of product improvement, equipment 

and material specifi cations as well as performance features are 

subject to change without notice. Your digital mailing system may not 

have some of the features described in this book. Available features 

vary, depending on the model of your mailing system, installed 

options, system software level, how your system is set up and the 

country it is designed to operate in. 

E-Z Seal and Postage By Phone are trademarks or registered 

trademarks of Pitney Bowes Inc. EN ER GY STAR is a registered 

trademark of the United States Environmental Pro tec tion Agency.

FCC Part 15 Compliance 

NOTE: This equipment has been tested and found to comply with 

the limits for a Class B digital device, pursuant to part 15 of the FCC 

rules. These limits are designed to provide reasonable protection 

against interference in a residential installation. This equipment 

generates, uses, and can radiate radio frequency energy and, if not 

installed and used in accordance with the instruction manual, may 

cause interference to radio communications. However, there is no 

guarantee that interference will not occur in a particular installation. 

If this equipment does cause interference to radio or television 

reception, which can be determined by turning the equipment off and 

on, the user is encouraged to try to correct the interference by one or 

more of the following measures: 

• Reorient or relocate the receiving antenna. 

• Increase the separation between the equipment and receiver. 

• Connect the equipment into an outlet on a circuit different from 

that to which the receiver is connected. 

• Consult the dealer or an experienced radio/TV technician for help. 

CAUTION: Changes or modifi cations to this equipment not expressly 

approved by the party responsible for compliance could void the 

user’s authority to operate the equipment. 

A shielded USB cable must used with this equipment to ensure 

compliance with the limits. Use of a unshielded cable is prohibited. 

FCC Part 68 Compliance of the P7EC Modem 

This equipment complies with Part 68 of the FCC rules and the 

requirements adopted by the ACTA. On the back of this equipment is 

a label that contains, among other information, a product identifi er in 

the format US:AAAEQ##TXXXX. If requested, this number must be 

provided to the telephone company. 

This equipment is designed to be connected to a Facility Interface 

Code 02LS2 network with RJ11C network interface. 

A plug and jack used to connect this equipment to the premises 

wiring and telephone network must comply with the applicable FCC 

Part 68 rules and requirements adopted by the ACTA. A compliant 

telephone cord and modular plug is provided with this product. It is 

designed to be connected to a compatible modular jack that is also 

compliant. See installation instructions for details.

The ringer equivalence number (REN) is used to determine the 

number of devices that may be connected to a telephone line. 

Excessive RENs on a telephone line may result in the devices not 

ringing in response to an incoming call. In most but not all areas, 

the sum of RENs should not exceed fi ve (5.0). To be certain of the 

number of devices that may be connected to a line, as determined by 

the total RENs, contact the local telephone company. The REN for 

this product is part of the product identifi er that has the format US: 

AAAEQ##TXXXX. The digits represented by ## are the REN without 

a decimal point (for example 03 is a REN of 0.3). 

If this equipment (P7EC mailing machine) causes harm to the 

telephone network, the telephone company will notify you in advance 

that temporary discontinuance of service may be required. But if 

advance notice isn’t practical, the telephone company will notify you 

as soon as possible. Also, you will be advised of your right to fi le a 

complaint with the FCC if you believe it is necessary. 

The telephone company may make changes in its facilities, 

equipment, operations, or procedures that could affect the operation 

of the equipment. If this happens the telephone company will provide 

advance notice in order for you to make necessary modifi cations to 

maintain uninterrupted service. 

If you experience trouble with this modem, please refer to the 

warranty information provided with the equipment. If the trouble is 

causing harm to the network, the telephone company may request 

that you remove the equipment from the network until the problem is 

resolved. 

This equipment may not be used with party lines or coin lines. 

Servicing 

This equipment is not intended to be serviceable. Please refer to the 

warranty information if problems occur. Failed units will be withdrawn 

by approved Pitney Bowes service engineers and returned to the 

Canadian Service Center. For reference purposes, the Canadian 

Service Center contact address is: Pitney Bowes c/o Progistix, 85K 

Signet Drive, North York, ON M9L 1T6 

A plug and jack used to connect this equipment to the premises 

wiring and telephone network must comply with the applicable FCC 

Part 68 rules and requirements adopted by ACTA. A compliant 

telephone cord and modular plug is provided with this product. It is 

designed to be connected to a compatible modular jack that is also 

compliant. See installation instructions for details.

Industry Canada 

This product meets the applicable Industry Canada technical 

specifi cations. The Ringer Equivalence Number (REN) is an 

indication of the maximum number of devices allowed to be 

connected to a telephone interface. The Ringer Equivalence Number 

(REN) of this terminal equipment is 1.0. The termination on an 

interface may consist of any combination of devices subject only to 

the requirement that the sum of the RENs of all devices does not 

exceed fi ve.

Chapter 1—Introduction 

SV61195 Rev. B 

Table of Contents 

About Your Digital Mailing System ..................................... 1-2 

About IntelliLink .............................................................. 1-2 

Postal Requirements ......................................................... 1-3 

What's in this Book ............................................................ 1-4 

Other Sources of Information ............................................ 1-5 

Specifications .................................................................... 1-6 

Important Safety Notes ...................................................... 1-8 

Important Telephone Safety Instructions ......................... 1-10 

Chapter 2—Getting to Know Your Machine 

Machine Features–Front ................................................... 2-2 

Control Panel ..................................................................... 2-4 

Machine Features–Rear .................................................... 2-6 

Chapter 3—Running Mail 

Checklist Before Running Mail .......................................... 3-2 

Powering Up and Accessing Home Screen ....................... 3-3 

Applying Postage - Basics ................................................ 3-4 

Processing Lettermail With the Optional Scale ........... 3-5 

Processing Lettermail Without the Optional Scale ...... 3-7 

Processing a Parcel With Optional Parcel Rating 

Module ..................................................................... 3-9 

Processing a Parcel Without Parcel Rating Module ..3-11 

Adding Postage to Correct a Mail Piece ................... 3-14 

Correcting a Date on a Mail Piece ............................ 3-16 

Printing a Statement of Mailing or Manifest 

Payment ................................................................. 3-18 

Selecting an Account to Track Postage ........................... 3-20 

Printing a Zero Dollar Indicia Test Print ........................... 3-21 

i


Chapter 4—Printing Options 

Printing Options ................................................................. 4-2 

Sections of the Meter Stamp ............................................. 4-2 

Bypass Printing and Seal the Envelope Only ............ 4-3 

Printing Date/Time on Incoming Mail .......................... 4-4 

Printing Ad, Date, and Time on Incoming Mail ............ 4-5 

Printing an Envelope Ad on Incoming Mail ................. 4-6 

Downloading Envelope Ads .................................... 4-7 

Adjusting Horizontal Print Position ............................. 4-8 

Chapter 5—Normal and Custom Presets 

What is a Preset? .............................................................. 5-2 

Normal Preset ................................................................... 5-3 

Defining Normal Preset (Systems With Scales Only) . 5-4 

Custom Presets ................................................................ 5-5 

Selecting a Custom Preset ........................................ 5-5 

Defining a New Custom Preset ................................... 5-6 

Viewing (and Selecting) Custom Preset ...................... 5-7 

Editing a Custom Preset Name ................................... 5-8 

Deleting a Custom Preset ........................................... 5-8 

Chapter 6—Adding Postage/Connecting to Data Centre 

A Word About Adding Postage .......................................... 6-2 

Connecting Your System to an Analog Phone Line ........... 6-2 

Checking Funds (Postage) Availability in Machine ............ 6-2 

Checking Your Postage By Phone® Account Balance ...... 6-3 

Adding Postage ................................................................. 6-4 

Printing a Funds (Postage) Report .................................... 6-5 

Downloads from the Data Centre to Your Machine ........... 6-6 

System Update .......................................................... 6-7 

Envelope Ads .............................................................. 6-7 

Software Update (mandatory) ..................................... 6-7 

Postal Code Update (mandatory) ............................... 6-7 

Postal Inspection (mandatory) .................................... 6-7 

Postal Rate Update (mandatory) ................................ 6-8 

Connecting to the Data Centre (other than for Postage) ... 6-9 

ii SV61195 Rev. B

Chapter 7—System Options 



System Options ................................................................. 7-2 

Basic Options .................................................................... 7-4 

Advancing Date for Printing Postage .......................... 7-4 

Setting the Machine to Today's Date ........................... 7-4 

Adjusting the Contrast (of the display) ........................ 7-4 

Turning Features On and Off ...................................... 7-5 

Setting Date, Time, and Timeouts ............................... 7-6 

Setting Postage Funds Warnings .............................. 7-10 

Setting Lock Code and Passwords ............................7-11 

Setting Scale Options ............................................... 7-13 

Checking and Clearing Batch Count ......................... 7-17 

Connecting to Data Centre ....................................... 7-19 

Advance Options ............................................................. 7-24 

Change Language .................................................... 7-24 

System Withdrawal ................................................... 7-25 

Run Install Mode ....................................................... 7-26 

Chapter 8—Maintenance 

Replacing the Ink Cartridge/Printhead ............................... 8-2 

Filling the Optional Moistener ............................................ 8-6 

Maintaining the Optional Moistener .................................. 8-7 

Removing the Moistener ............................................. 8-7 

Removing the Holder and Wick .................................. 8-9 

Running Print Tests ......................................................... 8-10 

Test Print ....................................................................8-11 

Purge ........................................................................ 8-12 

Replacement (Printhead or Cartridge) ...................... 8-13 

iii


Chapter 9—Troubleshooting 

Getting Help ....................................................................... 9-2 

Web Support ............................................................... 9-2 

Phone Support ............................................................ 9-2 

Power Problems ................................................................ 9-3 

Feeding Problems ............................................................. 9-3 

Printing Problems .............................................................. 9-4 

Display Problems ............................................................... 9-6 

Moistening Problems ......................................................... 9-6 

Problems Adding Postage ................................................. 9-7 

Display Messages ............................................................. 9-7 

Viewing System Configuration Levels ............................... 9-8 

Chapter 10—Supplies and Options 

Supplies and Accessories ................................................ 10-2 

Options ............................................................................ 10-2 

Integrated Weighing Platform .................................... 10-2 

Moistener .................................................................. 10-2 

Stacker ...................................................................... 10-2 

Envelope Advertisements ......................................... 10-3 

Departmental Accounting .......................................... 10-3 

How to Order ................................................................... 10-3 

Chapter 11—Reports 

Overview of Reports .........................................................11-2 

Printable Reports ..............................................................11-2 

Add Postage Report ...................................................11-3 

Single Accounts Report ..............................................11-3 

Multi-Account Summary Report .................................11-4 

Register (Funds) Report ............................................11-4 

Configuration Report ..................................................11-5 

Error Report ...............................................................11-5 

iv SV61195 Rev. B

Chapter 12—Departmental Accounting 



Overview of the Accounting Feature ................................ 12-2 

Turning On Accounting .................................................... 12-3 

Turning Off Accounting .................................................... 12-4 

Turning On Account Passwords (Globally) ...................... 12-5 

Turning Off Account Passwords (Globally) ...................... 12-5 

Creating an Account ........................................................ 12-6 

Selecting an Account ....................................................... 12-7 

Editing an Account/Setting Up Account Passwords ......... 12-8 

Displaying Account Totals .............................................. 12-10 

Clearing an Account .......................................................12-11 

Clearing all Accounts ..................................................... 12-12 

Deleting an Account ....................................................... 12-13 

Appendix A—How to Enter Text 

Glossary 

Index 

v


vi SV61195 Rev. B


1 • Introduction 

This chapter lists the key features of your mail ing 

system, tells you what's in this book, and pre sents 

important safety information. 

About Your Digital Mailing System................ 1-2 

About IntelliLink......................................... 1-2 

Postal Requirements .................................... 1-3 

What's in this Book ....................................... 1-4 

Other Sources of Information ....................... 1-5 

Specifications ............................................... 1-6 

Important Safety Notes ................................. 1-8 

Important Telephone Safety Instructions .... 1-10 

1-1


About Your Digital Mailing System 

Your digital mailing system's advanced features include: 

• Space-saving, compact footprint 

• ENERGY STAR ® compliant design lowers operating costs and 

helps preserve the environment 

• Large, easy-to-read display shows system status and prompts 

you through setup operations 

• Semi-automatic envelope feeding, transport, and auto-eject 

• Automatic date advance 

• Keyboard-selectable envelope ads 

• Convenient, one-button postage-adding via Postage By Phone ® 

(requires analog phone line) 

• Stacker neatly stacks finished mail pieces 

• Ink jet printer provides clear, crisp imprints 

• Optional integrated weighing platform (scale) weighs mail pieces 

• Integrated rating feature calculates correct postage 

• Date and time stamp for use on incoming mail or on sensitive 

documents 

• Accounting feature tracks postage costs by department 

• Password protection limits access to authorized per son nel 

• Full report printing capability provides hard-copy records of your 

postage transactions 

• Optional in-line moistener wets and seals envelopes 

• USB communication port for exporting report data to a PC (future 

feature) 

What is IntelliLink 

Your mailing system takes full ad van tage of IntelliLink, your digital 

gateway to an entire suite of ser vic es and information that can move 

your mail more ef fi cient ly and enhance your business performance. 

IntelliLink technology gives you the ability to: 

Add postage funds conveniently via internal modem 

You can add funds to your machine electronically via the Pitney 

Bowes Postage By Phone ® (requires analog phone line). 

1-2 SV61195 Rev. B

Postal Requirements 



Download Postal Rate Updates 

The latest postal rates are downloaded precisely when you need 

them. 

Add Features On Demand 

You can easily download envelope ads and optional prod uct 

enhancements. 

Keep Your System Current 

Software download capability means you'll always have the latest 

version of your machine's operating system. 

The meter on your mailing machine is licensed by Canada Post and 

you must follow some basic requirements. 

• The digital indicia must show the correct date and post age 

amount. 

• The digital indicia must bear the postal code of the location 

where your system is registered (i.e., your business address). 

• If you move to another postal code location, you must up date the 

postal code. Call 1.800.672.6937 when you need to do this. 

• Each time you add postage to the machine, the Pit ney Bowes Data 

Centre automatically per forms a postal inspection. If the in ter val 

between inspections is more than 60 days, your machine's dis play 

prompts "In spec tion Due." Per form an inspection as instructed in 

Chapter 6, Adding Postage to sat is fy the inspection requirement. 

If the interval be tween inspections is more than 90 days, the 

dis play prompts "Inspection Required." You won't be able to use 

your mailing system until you add postage or connect to the Pit ney 

Bowes Data Centre. 

• The tape sheets for putting postage on larger items must 

conform to postal specifications. To order tapes that meet 

Canada Post requirements, see Chapter 10, Supplies and 

Options. 

1-3


What's in this Book 

The Introduction describes the key features of your mail ing system 

and pro vides material and equipment spec i fi ca tions. It also includes 

important safety notes. 

Chapter 2, Getting to Know Your System explains the purpose and 

shows the lo ca tion of each control and ma chine feature. Please read 

this sec tion carefully. It pro vides a foun da tion for the instructions in 

later sections of this book. 

Chapter 3, Running Mail explains how to process mail. The 

op er a tions cov ered here are the ones you'll use most often. 

Chapter 4, Printing Options explains your printing options for 

incoming and outgoing mail. 

Chapter 5, Normal and Custom Presets explains the Normal and 

Custom Presets feature for saving commonly-used settings on your 

machine. 

Chapter 6, Adding Postage explains how to add postage to your 

system using Pitney Bowes' Postage By Phone® Service and 

connecting to the Pitney Bowes Data Centre. 

Chapter 7, System Options provides step-by-step instructions for 

cus tom iz ing sys tem operation to suit your own needs. 

Chapter 8, Maintenance explains how to check print quality and take 

care of the moistener and tape feeder. 

Chapter 9, Troubleshooting explains how to fix common problems and 

tells you what error messages mean. 

Chapter 10, Supplies and Options lists the supplies available for your 

mailing system and explains how to order them. It also describes 

options that add to the ver sa til i ty of your mailing system and 

enhances the pro duc tiv i ty of your mailroom. 

Chapter 11, Reports provides you with a description of reports you 

can print on your system. 

Chapter 12, Accounting Setup provides instructions for setting up the 

accounting feature. 

Appendix A, Glossary has a small glossary that explains some of the 

terms unique to the world of mail ing. We think you'll find it help ful. 

1-4 SV61195 Rev. B

Other Sources of Information 

Basics Poster 

Don't like reading manuals? Viiew or print 

the Basics poster sup plied on your mail ing 

sys tem CD. It has con densed ver sions of 

many of the topics covered in this book. 

Our Help Desk 

For direct questions, call the Pitney Bowes 

Customer Centre at 1.800.672.6937. 

Web Resources 

To order Pitney Bowes supplies and accessories, go to: 

www.pitneybowes.ca and click on Online Store 

www.pitneybowes.ca and click on My Account 



1-5


Specifications 

Equipment 

Size of Model with Stacker: 

8.5" (215 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D 

Size of Base Model with Stacker and Scale: 

8.8" (224 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D 

Size of Base Model with Stacker, Scale and Moistener: 

8.8" (224 mm) H x 28.5" (724 mm) W x 15.4" (390 mm) D 

Weight: 15 lbs. (6.8 kg), approximate. 

Power Requirements: 100-240 VAC, 50/60Hz. 1.0A 

Communications Ports: 1 USB; 1 RJ-11. 

Operating Temperature: 40°F (4°C) to 108°F (42°C) 

LCD Display: 4 lines, 20 characters long. 

Throughput: Up to 30 letters per minute with no moistener; 

Somewhat less with optional moistener. 

Actual through put will vary, depending on the ma te ri al used, ma chine 

condition, use of moistener, and the skill of the op er a tor. 

Print Resolution: 600 x 400 dpi 

Print Image Area: at least 1" (25.4 mm) x 6-5/8" (170 mm) 

Ink Cartridge Life: 2,500 imprints or 22 letters per day, 5 days a week 

for 6 months. Disclaimer: Ink cartridge yield may vary due to usage 

patterns. 

Tape Sheets: self-adhesive type (dual tape sheets, Pitney Bowes 

Part Numbers 612-9 and 620-9). 

Internal Envelope Ad Storage: up to 20. 

Departmental Accounting: Comes with the ability to assign 25. More 

accounts available if purchased. 

1-6 SV61195 Rev. B

IntelliLink Feature Settings 

Maximum Imprint: $99.99 

Reset Type: Postage-By-Phone® 

Material (see figure below) 

Minimum Size: 5" x 3" (127 mm x 76 mm) 

Maximum Size: 15" x 13" (381 x 330 mm) 

Minimum Flap Depth: 7/8" (22 mm) 

Maximum Flap Depth: 3" (76 mm) 

Minimum Thickness: 0.007" (0.18 mm) 

Maximum Thickness: 3/8" (9.5 mm) 

Maximum Stack Height for Mail: 2.5" (60 mm) 



IMPORTANT: For best results, always make 

sure your material conforms to our published 

specifi cations. 

1-7


Important Safety Notes 

Follow the normal safety precautions for all of fice equipment. 

• Please read all instructions before you attempt to op er ate the 

system. Save these in struc tions for future use. 

• Use the power cord supplied with the ma chine and plug it into 

a properly ground ed wall outlet that's lo cat ed near the machine 

and easily accessible. Failure to properly ground the machine 

can result in se vere per son al injury and/or fire. 

• The power cord wall plug is the primary means of dis con nect ing 

the machine from the AC supply. The unit is on whenever it is 

plugged into a live re cep ta cle, even though the operator display 

may be off. 

• Place the mailing machine base close to an easily ac ces si ble 

wall out let. DO NOT use a wall outlet con trolled by a wall switch 

or one that is shared with oth er equipment. 

• Do not use an adapter plug on the line cord or wall out let. 

• Do not remove the ground pin from the line cord. 

• Make sure the area in front of the wall outlet into which the 

machine is plugged is free from ob struc tion. 

• DO NOT route the power cord over sharp edges or trap it 

between pieces of fur ni ture. Make sure there is no strain on the 

power cord. 

• To reduce the risk of fire or electrical shock, DO NOT attempt 

to re move covers or disassemble the control panel or its base. 

The cab i net encloses hazardous parts. If you should drop or 

otherwise dam age the unit, call Pitney Bowes. 

1-8 SV61195 Rev. B



Important Safety Notes (continued) 

• Keep fingers, long hair, jewelry and loose clothing away from 

moving parts at all times. 

• Keep your hands out of the ink cartridge refill holder. 

• Avoid touching moving parts or materials while the ma chine is in 

use. Before clear ing a stall, be sure ma chine mechanisms come 

to a complete stop. 

• When removing stalled material, avoid using too much force 

to pro tect against minor personal injury and dam age to the 

equipment. 

• Use the equipment only for its intended purpose. 

• Always follow the specific occupational safety and health 

standards prescribed for your workplace. 

• Do not place lighted candles, cigarettes, cigars, etc., on the 

mailing machine. 

• To prevent overheating, do not cover the vent open ings. 

• Use only Pitney Bowes ink, tape strips, and cleaners. Call 

our Supply Line to place orders at 1.800.672.6937. If you 

need Material Safety Data Sheets on the supplies for OSHA 

requirements, please con tact your local Pitney Bowes branch. 

CAUTION: In case of an ink spill, leaking ink 

or excessive ink accumulation, im me di ate ly 

dis con nect the power cord from the wall plug and 

contact Pitney Bowes at 1.800.672.6937. 

1-9


Important Telephone Safety Instructions 

The machine connects directly to an a log tele phone lines. For your 

protection, basic safety pre cau tions should always be followed to 

reduce the risk of fire, elec tric shock, and injury to persons. These 

safety pre cau tions include: 

CAUTION: To reduce the risk of fi re, use only 26 

AWG telecommunication line cord either supplied 

with the machine or separate. 

• Never install telephone wiring during a lightning storm. 

• Disconnect the system's telephone line during a light ning storm. 

• Avoid using a telephone or equipment that connects to a 

telephone line during an electrical storm; there may be a remote 

risk of electrical shock from lightning. 

• Do not use the telephone or equipment connected to the 

telephone line to report a gas leak in the vicinity of the leak. 

• Never install telephone jacks in wet locations. 

• Do not use this product near water, for example, near a bath tub, 

wash bowl, kitchen sink or laundry tub, in a wet basement or 

near a swimming pool. 

• Never touch uninsulated telephone wires or terminals unless the 

telephone line has been disconnected at the network interface. 

1-10 SV61195 Rev. B


2 • Getting to Know Your System 

In this chapter you'll find out where everything is 

and what it does. 

Machine Features–Front .............................. 2-2 

Control Panel ................................................ 2-4 

Machine Features–Rear ............................... 2-6 

2-1


1 

8 

2 3 

7 

Machine Features–Front 

(shown with optional 

weighing platform) 

6 

2-2 SV61195 Rev. B 

4 

5 

9 

(shown with optional 

moistener and weighing 

platform)



1. Control Panel—allows you to enter and setup information on 

your machine. 

2. Top Cover—opens up to allow replacement of the ink cartridge. 

See Chapter 8, Maintenance for instructions. 

3. Weighing Platform/Scale (optional)—allows you to weigh and 

calculate postage of a mail piece based on the service selected. 

4. Stacker Tray—allows the neat stacking of finished mail pieces. 

5. Operator Guide Slot —allows you store the Operator Guide for 

easy access. 

6. LED—lights green when your system is on; lights orange when 

your system is in "sleep" mode. 

7. Transport Lever (two position) 

Home - transport rollers engaged for processing mail (normal) 

Released - trans port rollers disengaged so you can clear a 

stalled mail piece. NOTE: The machine won't process mail when 

left in the released position. 

8. Feed Deck—supports your envelope, post card or tape sheet as 

it passes un der the printer mechanism. 

9. Moistener (optional)—applies sealing fluid to the envelope flap. 

You can seal envelopes or leave them unsealed, depending on 

how you feed them. 

2-3


1 

7 

2 

6 

Control Panel 

1. Screen Selection Keys—allows you to select a line (one key 

for each line) on the operator display. Whenever the left arrow 

(◄) occupies the first position in one of the display lines, you may 

press the corresponding Screen Selection key to select that line. 

2. Operator Display—shows the current status of your system and 

prompts you through all setup operations in a four line LCD. 

3. Page Up/Page Down (Scroll Keys)—allows you to scroll up 

and down through menu choices in the operator display. If a 

Page/Up/Down key is lighted, it indicates additional choices 

are available in a menu (up or down, depending on key) and 

that Page Up/Down key can be pressed to access these further 

choices. 

4. Lock/Power Key—Dual function. Prevents unauthorized use of 

your system if lock feature is setup and machine is in "sleep 

mode"; entering your four-digit password unlocks (awakens) the 

machine. Also allows you to power up or power down machine. 

5. Yes/Enter and No Keys—allows you to confirm an operation or 

answer “Yes” or "No" to a prompt. The Yes key also functions as 

the Enter key for data entry. 

2-4 SV61195 Rev. B 

7 

3 

5 

4



6. Alpha/Numeric Keypad—allows you to type in numbers and 

letters for account names, processing certain types of mail, 

and other information. See Appendix A, Entering Text for more 

information. 

7. Feature Keys—allows you quick access to the most common 

features on the system. Pressing a Feature key takes you 

immediately to the top-level screen of the feature for that key. 

Home—takes you back to the Home (date/postage) screen. 

Normal Preset—is the default mode that appears when the 

system is powered up. This Normal Preset mode is reserved for 

Seal Only mail processing when you only want to seal the mail 

piece and not print postage. 

Custom Preset—allows you to program up to 10 custom settings 

for your most frequent mail jobs. You can program values such 

as class, weight, envelope ad, account, etc., as a custom preset 

using the Feature keys on the control panel. See Chapter 5, 

Normal and Custom Presets for details. 

Funds—allows you to check your postage funds and number of 

mail pieces processed. See Chapter 6, Adding Postage for de tails. 

Add Postage—allows you to add (refill) postage funds to your 

machine conveniently via modem (requires analog phone line). 

See Chapter 6, Adding Postage for de tails. 

Reports—allows you to generate reports for postage, accounting, 

and other types of data. See Chapter 11, Reports for details. 

Options—allows you to access system setup information such 

as date, time, postage, accounts, phone parameters, etc. See 

Chapter 7, System Options for details. 

Weigh/Rate—allows you to weigh and calculate postage based 

on service selected. See Chapter 3, Running Mail for details. 

Print Menu—allows you access to all the information printed on 

a mail piece such as date, time, postage, ad slogan, etc. See 

Chapter 3, Running Mail for details. 

IMPORTANT: When you press one of the Feature keys, 

any entry in the preceding screen is lost unless you have 

fi rst pressed the Yes/Enter key to confi rm the entry. For 

example, if you entered an account name on one screen 

and then immediately pressed another Feature key, the 

account name will not be recorded by the system. 

2-5


2 

Machine Features—Rear 

1. Phone Jack—allows you to connect an analog phone line, 

such as one a Fax machine uses. The jack accepts a standard 

RJ-11 phone plug (supplied). When your system is connected to 

an analog phone line, you can add post age anytime by pressing 

Add Postage and following the prompts. See Chapter 6, Adding 

Postage for de tails. 

2. USB Port—allows you to connect a USB cable and download 

report data to a PC (future feature). 

3. Power Receptacle—connects to AC power cord (supplied). 

2-6 SV61195 Rev. B 

1 

3


3 • Running Mail 

This chapter explains how to process mail, with 

and without the optional weighing platform (scale), 

for both Lettermail and Parcel mail pieces. 

Checklist Before Running Mail ......................3-2 

Powering Up and Accessing Home Screen ...3-3 

Applying Postage - Basics ............................3-4 

Processing Lettermail With the 

Optional Scale ......................................3-5 

Processing Lettermail Without the 

Optional Scale ......................................3-7 

Processing a Parcel With 

Optional Parcel Rating Module .............3-9 

Processing a Parcel Without 

Parcel Rating Module ......................... 3-11 

Adding Postage to Correct Mail Piece ...3-14 

Correcting a Date on a Mail Piece .........3-16 

Printing a Statement of Mailing or 

Manifest Payment ...............................3-18 

Selecting an Account to Track Postage .......3-20 

Printing a Zero Dollar Indicia Test Print .......3-21 

3-1


Checklist Before Running Mail 

Before you run mail on your system, review these items: 

• Make sure your mailing system is plugged into a prop er ly 

ground ed, 110 VAC receptacle. Always follow the safe ty 

pre cau tions in Chapter 1, Introduction. 

• Check that you have enough postage for your mail run. Press 

Funds key to view your current balance. 

• Check that you have a spare ink cartridge if you are low on ink 

and need to run a large number of mail pieces. See Chapter 10 

- Supplies and Options for ordering additional ink cartridges. 

• Check the level of sealing solution in the optional moistener. If you 

need to add sealing solution, refer to Chapter 8, Maintenance. 

• If you plan on printing tape sheets, make sure you've have an 

adequate supply. See Chapter 10, Supplies and Options for 

ordering tape sheets. 

3-2 SV61195 Rev. B



Powering Up and Accessing the Home Screen 

When you power up your system, the screen that shows on your 

machine is based on its configuration or settings (see below). 

Power-Up Screen with Factory-Set Normal Preset or System without Scale 

SEAL ONLY 

NO PRINTING 

Insert envelope or 

◄Exit SEAL ONLY 

Home Screen* After Selecting "Exit Seal Only" 

With Scale 

Without Scale 

06.08.28 0.00 

◄Select a class 

◄SCALE: 0 g 

06.08.28 0.00 

◄CLASS: xxxxxxxxx 

Place item on scale 

06.08.28 0.00 

◄Select a class 

◄MAN WT: 0 g 

Home Screen* after Powering up with a Programmed Normal Preset 

(Scale Attached Only) 

*NOTES: 

• You need to be at a home screen to start the rating process and 

apply postage (see next section). 

• If you have enabled the accounting feature, "ACCT: xxxxx" 

displays above "CLASS" or "Select a class" on the home screen. 

• If you have a scale, the normal preset can be configured. For 

systems without a scale, the normal preset can not be changed 

from the factory setting of "Seal Only" mode (but you can still 

set up custom presets if you wish). See Chapter 5, Normal and 

Custom Presets for more information. 

3-3


Applying Postage - Basics 

• You can only print an indicia (a meter stamp), do a date correction, 

a postage correction, or a Statement of Mailing when the screen 

displays an indicia in the upper right corner (see examples below). 

Indicia Indication 

06.08.28 ≡0.51≡ 

◄CLASS: Ltr Dom Std 

◄SCALE: 8 g 

Sample Indicia Screen 

(with Scale Attached) 

06.08.28 ≡0.51≡ 


MAN WT: 8 g 

Sample Indicia Screen (No Scale 

Attached or Manual Weight Entry Mode) 

• There must always be a weight of at least "1 g" displaying on the 

screen before an indicia can display. For systems with scales, 

it simply means putting the mail piece or parcel on the scale. 

For systems without scales, it means bringing up a preset that 

includes a weight or entering a manual weight. 

• There are two major Canada Post categories of mail that this 

meter can process - Lettermail and Parcels. 

Lettermail – Your machine supports the rates for Lettermail 

pieces that adhere to Lettermail specifications and weigh between 

1 gram and 500 grams. The rates for mail pieces falling outside 

of these criteria are available through the optional parcel rate 

module for the system. The postage for Lettermail items must be 

calculated using the internal rating feature of the machine. 

Parcels – Your machine supports the rates for mail pieces 

weighing over 500 grams through an optional Parcel rating 

module. If the optional Parcel rating module has been 

purchased, the parcel must be processed using the internal 

rating feature. If the optional Parcel rating module has not been 

purchased, you must know the correct postage before hand and 

manually enter the postage using the keypad. 

• To apply postage for large pieces and parcels that can't be run 

through the machine, use the optional tape sheets (see Chapter 

10, Supplies and Options for ordering tape sheets). Feed the 

tape sheets into the ma chine the same way you would feed an 

en ve lope. Apply the postage tape sheets on the mail piece or 

parcel in the proper location (call your local post offi ce or visit the 

Canada Post website at www.canadapost.ca for more detailed 

specifi cs and requirements). 

3-4 SV61195 Rev. B

Processing Lettermail With the Optional Scale 



The machine has two optional scale configurations: 

• 1 kg weight capacity - recommended for users whose mail consists 

primarily of Lettermail 

• 2.5 kg weigh capacity - recommended for users who send 

Lettermail and Parcels 

This procedure is used for processing Lettermail (mail pieces weighing 

between 1 gram and 500 grams whose dimensions fall within the 

Lettermail classification) when you have the optional scale attached. 

You cannot enter a postage amount using the keypad for any value 

within the range of the Lettermail rate structure. 

1. At the Home screen, place the mail piece on the scale. 

2. Select the "Canpost" option, then select the "Letter" option. The 

Canada Post letter classes and rates available for that mail piece 

are shown, based on its weight. Press Page Down (if necessary) 

to review the full range of class options. 

3. Select the class option desired for your mail piece. 

4. Select, if needed, any applicable special services (such as 

"Registration") associated with that class option and select "Done". 

5. The internal rating feature calculates the total postage based on 

the weight and the class/options selected and displays it on the 

screen (an example is shown below): 

06.08.28 ≡0.51≡ 


◄SCALE: 8 g 

6. If using the optional moistener, 

place flap along moistener and 

move towards the right. 

Page 

Up 

Page 

Down 

3-5


7. Place the envelope up (or tape 

sheet if mail piece is too big for 

machine) against the registration 

wall of the sys tem and slide it to the 

right until the sys tem grasps it. The 

system prints the dig i tal indicia and 

ejects the envelope/tape sheet 

Registration Wall 

3-6 SV61195 Rev. B



Processing Lettermail Without the Optional Scale 

This procedure is used for processing Lettermail (mail pieces weighing 

between 1 gram and 500 grams whose dimensions fall within the 

Lettermail classification) if the optional scale is not attached and you 

already know the weight of a mail piece. 

1. At the Home screen, press Weigh/Rate. 

2. Key in the weight in grams (up to 500 g) of your mail piece. 

Select “Continue” when finished. 

ENTER WEIGHT 

x g 

◄Change to kg 

◄Continue 

Page 

Up 

Page 

Down 

3. The next screen that displays depends on your machine settings: 

• If a class displays, it is the desired class, and no special 

services (such as "Registration") are required, skip to step 7. 

• If a class displays but it is incorrect, or you need to add special 

services (such as "Registration"), select "Class". 

• If the Canpost option displays, select "Canpost". 

4. Select the "Letter" option. The Canada Post letter classes and 

rates available for that mail piece are shown, based on its 

weight. Press Page Down (if necessary) to review the full range 

of class options. 

5. Select the class option desired for your mail piece. 


"Registration") associated with that class option and select "Done". 

7. The internal rating feature calculates the total postage based 

on the weight and class/options selected and displays it on the 


06.08.28 ≡0.51≡ 


MAN WT: 8 g 

Page 

Up 

Page 

Down 

3-7


8. If using the optional moistener, 

place flap along moistener and 

move towards the right. 

9. Place the envelope up (or tape sheet 

if mail piece is too big for machine) 

against the registration wall of the 

sys tem and slide it to the right until 

the sys tem grasps it. The system 

prints the dig i tal indicia and ejects 

the envelope/tape sheet. 

Registration Wall 

3-8 SV61195 Rev. B



Processing a Parcel With Optional Parcel Rating Module 

The machine has two optional scale configurations: 

• 1 kg weight capacity - recommended for users whose mail consists 

primarily of Lettermail 

• 2.5 kg weigh capacity - recommended for users who send 

Lettermail and Parcels 

This procedure is used for processing Parcels (those mail pieces 

weighing over 500 grams or those mail pieces whose dimensions are 

too large to qualify as Lettermail) if you have purchased the optional 

Parcel Rating module. An attached scale (2.5 kg capacity) also comes 

with this module to support this feature. With this configuration, you will 

not be able to enter a postage amount using the keypad for any value 

within the range of the Parcel rate structure. If you need help determining 

if a mail piece should be rated as a Parcel or Lettermail, contact your 

local Canada Post retail location or log on to www.canadapost.ca. 

1. At the Home screen, select "CLASS" or "Select a class" 

(depending on your machine settings). 

2. Select the "Canpost" option, and then select the "Parcels" option. 

3. Review the Canada Post classes and rates on the display. Press 

Page Down and Page Up as necessary to review the full range 

of class options and select the option desired for your parcel. 

4. Enter the parcel destination code/zone/country. NOTE: To 

access alpha characters, tap the appropriate number key until 

the desired character displays. 

For domestic parcels: 

• If entering a zone, key in a number from 1 to 6 and select "This 

is Zone". 

• If entering a postal code, key in the alpha-numeric code (do 

not include spaces) and select "This is Code". 

For international parcels: 

A. Enter the appropriate country code/name. 

• If entering a country number, key in the two or three-digit 

code representing the country and select "Continue". 

• If entering a country name, key in the first letter of the country 

(say "F" for France) and a list of all countries starting with that 

letter displays. Use Page Up or Page Down to scroll through 

the list and select the desired country. 

B. The country and the parcel class displays on the top line of 

the screen. Select that line to continue the rating process. 

3-9



"COD", Oversize", etc.) associated with that class option and 

select "Done". 

6. Place the parcel on the scale. 

NOTE: If the parcel is too heavy for the scale (greater than 2500 

grams), a "Weight Over Capacity" message displays. Remove 

the parcel and obtain the correct weight for this parcel from 

another source. Then: 

A. Press Weigh/Rate and select "Enter manual weight". 

B. Key in the correct weight (you may change how you enter 

the weight between kg or g) and select “Continue”. NOTE: 

You cannot enter a value higher than 30,000 grams (30 kg). 

ENTER WEIGHT 

x g 


◄Continue 

06.08.28 ≡6.79≡ 

◄CLASS: Parc Dom Par 

◄SCALE: xxxx g 

Page 

Up 

Page 

Down 

8. Place the parcel (or tape sheet if parcel 

is too big for machine) up against the 

registration wall of the sys tem and slide 

it to the right until the sys tem grasps it. 

The system prints the dig i tal indicia and 

ejects the parcel/tape sheet. If need be, 

place the tape sheet on the parcel. 

Page 

Up 

Page 

Down 

7. The internal rating feature calculates the total postage based on 

the weight and the class/options selected and displays it on the 


NOTE: If the rating of the parcel results in a postage value greater 

than $99.99, the system displays "Postage Too High" (this may 

happen when rating a very heavy parcel using some international 

rates). Press Clear (back arrow). You will need to bring this parcel 

to your local Canada Post retail location for rating. 

3-10 SV61195 Rev. B



Processing a Parcel Without Parcel Rating Module 

This procedure is used for processing Parcels (those mail pieces 

weighing over 500 grams or those mail pieces whose dimensions are 

too large to qualify as Lettermail) if you did not purchase the optional 

Parcel Rating module. You need to know the weight and appropriate 

postage value for the parcel you wish to process. If you need help 

determining if a mail piece should be rated as a Parcel or Lettermail, 

or need to obtain the fees associated with shipping parcels, contact your 

local Canada Post retail location or log on to www.canadapost.ca. 



2. Select "Other payment", then press Page Down and select 

"Other Items". 

x g 

◄Canpost 

◄Other Payment 

3. The system displays a series of selectable postage value ranges 

that you can access. Select "3.50 to 99.99" (this is the range 

applicable for entering postage manually for parcels). 

SERVICES 0.00 

◄ 0.01 to 0.50 

◄ 3.50 to 99.99 

◄Done 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

4. The system displays the following screen. Key in the postage 

amount using appropriate decimal places and select "OK". 

Please enter value 

$ 

max : $99.99 

◄OK 

5. Select "Done" at the Services value confirmation screen. 

3-11


6. The next step depends on the machine configuration: 

• If you have a scale, place the parcel on the scale. 

NOTE: If the parcel is too heavy for the scale (greater than 

1000 grams), a "Weight Over Capacity" message displays. 

Remove the parcel and obtain the correct weight for this parcel 

from another source. Then follow steps A-B below. 

• If you do not have a scale, do the following: 

A. Press Weigh/Rate. If prompted, select "Enter manual 

weight". 

B. Key in the correct weight (you may change how you enter 

the weight between kg or g) and select “Continue”. NOTE: 

You cannot enter a value higher than 30,000 grams (30 kg). 

ENTER WEIGHT 

x g 


◄Continue 

7. The total postage displays on the screen (an example is shown 

below). 

Must be a non-zero 

indicia amount 

06.08.28 ≡6.79≡ 

◄CLASS: Other Items 

◄SCALE: xxxx g 

Page 

Up 

Page 

Down 

06.08.28 ≡6.79≡ 

◄CLASS: Other Items 

MAN WT: xxxx g 

Screen with Scale Screen without Scale 

3-12 SV61195 Rev. B

8. Place the parcel (or tape sheet if 

parcel is too big for machine) up 

against the registration wall of the 

sys tem and slide it to the right until 

the sys tem grasps it. The system 

prints the dig i tal indicia and ejects the 

parcel/tape sheet. If need be, place 

the tape sheet on the parcel. 



NOTE: If the meter printed a zero postage indicia ($0.00) instead 

of the intended postage amount, it means you accidentally keyed 

in a postage amount outside the range displayed in step 4. If 

this happens, simply redo this procedure but ensure that you are 

keying in a value within the range displayed. Also, this time use a 

tape sheet to print the postage value. 

Once you have printed the proper postage amount, place the 

tape sheet to the left of the original impression (if room provides) 

or affix the tape sheet in the upper right hand corner of the other 

side of the parcel. 

3-13


Adding Postage to Correct a Mail Piece 

This procedure is used if you have applied the incorrect amount of 

postage and need to make a correction to ensure that a mail piece 

has sufficient postage. 

1. At the Home screen: 

• If you have a scale, place the mail piece on it. 

• If you have any weight showing, select "CLASS" or "Select a 

class" (depending on your machine settings). 

• If "Enter Manual Weight" is showing, you need to enter a 

manual weight first (see steps A-C below). 

A. Press Weigh/Rate. 

B. Key in 1 g and select “Continue”. 

ENTER WEIGHT 

1 g 


◄Continue 

3. The system displays a series of selectable postage value ranges 

that you can access for your postage correction. 

SERVICES 0.00 

◄ 0.01 to 0.50 

◄ 3.50 to 99.99 

◄Done 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

C. Select "CLASS" or "Select a class" (depending on your 

machine settings). 

2. Select "Other Payment" option, then select "Postage Corr". 

x g 

◄Canpost 


4. Select the postage range that is applicable to the postage 

correction you want to enter into the system manually. The 

system then displays the following screen: 

Please enter value 

$ 

max : $.50 

◄OK 

Page 

Up 

NOTE: The screen at left 

illustrates a correction being 

executed for the $0.01 to 

$0.50 range 

3-14 SV61195 Rev. B



5. Key in the postage correction using appropriate decimal places 

(in the example above, the value must be between $0.01 and 

$0.50) and select "OK". 

6. At the Services amount confirmation screen, select "Done". A 

screen displays with the amount of correction (the example used 

in these steps is shown below): 

06.08.28 ≡0.38≡ 

◄CLASS: Postage Corr 

◄SCALE: x g 



06.08.28 ≡0.38≡ 


MAN WT: x g 


7. Take mail piece off of scale and run the mail piece through the 

system so the that indicia prints on the upper right hand corner 

of the back side of the envelope (opposite of where initial indicia 

is printed). Alternatively, you can use a tape sheet to print the 

correction indicia and place it to the left of the original indicia (for 

parcels) or as instructed above for letters. 

NOTE: If the meter printed a zero postage indicia ($0.00) 

instead of the intended postage correction, it means you 

accidentally keyed in a postage amount outside the range 

displayed in step 4. If this happens, simply redo this procedure 

but ensure that you are keying in a value within the range 

displayed. Also, this time use a tape sheet to print the postage 

correction. 

Once you have printed the proper postage correction amount, 

place the tape sheet to the left of the original impression (if room 

provides) or affix the tape sheet in the upper right hand corner 

of the other side of the mail piece. 

3-15


Correcting a Date on a Mail Piece 

This procedure is used if you have applied the wrong date to a mail 

piece and need to make a correction. For example, if you already 

ran your mail for the day but it was too late for that day's mail pickup, 

you can apply the next business day's date on the mail pieces so 

they can be processed correctly by the post office. However, you first 

need to advance the date on the machine before correcting the date 

on the mail piece. 

NOTE: You cannot change the printed date to a date earlier than the 

meter's internally held date (in an effort to "backdate" the mail). 

1. Press Options. 

2. Select “Advance the date”. 

3. The system displays current date. You may either: 

A. Select “Add one day” to advance date one day for each 

pressing of the key. 

B. Key in a number (from 1-30) representing the number of days 

you want to advance the date, then select “Add x days (1-30)”. 

4. Select “Continue”. The new date now shows in the Home screen. 


• If you have a scale, place the mail piece on it. 







ENTER WEIGHT 

1 g 


◄Continue 

Page 

Up 

Page 

Down 



6. Select "Other Payment" option, then select "Date Correct". 

Page 

x g 

Up 

◄Canpost 


3-16 SV61195 Rev. B



7. A screen displays with the date and $0.00 indicia (an example is 

shown below): 

06.08.28 ≡0.00≡ 

◄CLASS: Date Correct 

◄SCALE: x g 

06.08.28 ≡0.00≡ 

◄CLASS: Date Correct 

MAN WT: x g 


8. Take mail piece off of scale and run the mail piece through the 

system so the that indicia prints in the upper right hand corner 

of the back side of the envelope (opposite of where initial indicia 

is printed). Alternatively, you can use a tape sheet to print the 

correction indicia and place it to the left of the original indicia (for 

parcels) or as instructed above for letters. 

9. Return the machine date to the current date by pressing 

Options. Select “Set to todays date". You return to the Home 

screen with the current (today's) date set. 

3-17


Printing a Statement of Mailing or Manifest Payment 

This procedure is used when you have multiple parcels to send and 

want to evidence the postage payment for these shipments through 

one single digital indicia. 


• If you have a scale, place any mail piece on it. 







3. At the Services screen, select "0.01 to 99.99". 

SERVICES 0.00 

◄ 0.01 to 99.99 

◄Done 

ENTER WEIGHT 

1 g 


◄Continue 

Page 

Up 

Page 

Down 



2. Select "Other Payment" option, then select "Manifesting". 

Page 

x g 

Up 

◄Canpost 


4. Key in the postage value for the Statement of Mailing or Manifest 

Payment using appropriate decimal places and select "OK". 

3-18 SV61195 Rev. B



5. At the Services confirmation screen, select "Done". A screen 

displays (an example is shown below): 



06.08.28 ≡12.52≡ 

◄CLASS: Manifesting 

◄SCALE: x g 

06.08.28 ≡12.52≡ 

◄CLASS: Manifesting 

◄MAN WT: x g 


6. Place a tape sheet up against the registration wall of the system 

and slide it to the right until the system grasps it. The system 

prints the digital indicia and ejects the envelope. Place the tape 

sheet on the Statement of Mailing or Manifest which your local 

Canada Post retail outlet can provide. 

3-19


Selecting an Account to Track Postage 

You can select an account to track postage if the departmental 

accounting feature has been turned on. See Chapter 12, 

Departmental Accounts, for information on setting up this feature. 

1. At the Home screen, press the selection key next to ACCT: line 

to display the Accounts menu. 

2. Select "Select an account" 

ACCOUNTS 

◄Select an account 

◄Create an account 

◄Delete an account 

SELECT AN ACCOUNT 

◄1 (Use keypad) 

◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 

3. The "Select an Account" screen displays (a sample is shown 

below). Press Page Down to see more choices (if lit). To select an 

account: 

Page 

Up 

Page 

Down 

A. You may either key in the first digit of the account number if 

you know it and press Yes/Enter, OR 

B. Use the appropriate selection key next to the display. 

4. If a password has been assigned to this account, you will be 

prompted to enter one. Key in the 4-digit password if necessary. 

5. You return to the Home screen with the name of the account 

listed (the example below shows "Sales" as the account chosen). 

06.08.28 0.00 

◄ACCT: Sales 

◄CLASS: xxxxxxxxxxx 

◄SCALE: x g 

(lit key indicates more 

menu choices) 

06.08.28 0.00 


◄CLASS: xxxxxxxxxxx 

MAN WT: x g 


3-20 SV61195 Rev. B



Printing a Zero Dollar Indicia (Meter Stamp) Test Print 

Periodically, may want to conduct a test print to determine if your 

print mechanism is operating correctly. One way to do this is to print 

a zero dollar indicia so as not to waste postage (the other way is to 

run the test print option from the menu; see Chapter 8, Maintenance, 

"Test Print" section). 

To create a zero dollar test print: 



2. Select "Other Payment" option, then select "Postage Corr". 

x g 

◄Canpost 


3. The system displays a series of selectable postage value 

ranges. Select "Done". 

SERVICES 0.00 

◄ 0.01 to 0.50 

◄ 3.50 to 99.99 

◄Done 

Page 

Up 

Page 

Up 

Page 

Down 

4. You return to the main screen. 

• If you have the accounting feature turned on, select an account. 

• If you have an optional scale, place a mail piece on it. 

• If you do not have the optional scale, enter a manually weight 

(between 1g - 30g) and select "Continue". 

5. The main screen displays a postage value of $0.00 and the 

system will allow you to print a zero dollar indicia. 

Zero Indicia Amount 

06.08.28 ≡0.00≡ 


◄SCALE: x g 

06.08.28 ≡0.00≡ 


MAN WT: x g 


3-21


3-22 SV61195 Rev. B


4 • Printing Options 

This chapter explains your printing options for 

incoming and outgoing mail. 

Printing Options .............................................4-2 

Sections of the Meter Stamp .........................4-2 

Bypass Printing and Seal the 

Envelope Only .....................................4-3 

Printing Date/Time on Incoming Mail .......4-4 

Printing Ad, Date, and Time on 

Incoming Mail .......................................4-5 

Printing an Envelope Ad on 

Incoming Mail .......................................4-6 

Downloading Envelope Ads ...............4-7 

Adjusting Horizontal Print Position ..........4-8 

4-1


Printing Options 

There are various printing options available when processing mail 

through the system. Your can: 

• Bypass printing and seal the envelope only (with the optional 

moistener) 

• Print the time and date on incoming mail 

• Print an envelope ad, time, and date on incoming mail 

• Print an envelope ad on incoming mail 

• Adjust the horizontal print position of the indicia on the mail 

All of these options are available by pressing Print Menu and 

selecting your choice (see below). 

PRINT MENU 

◄Seal Only (Option) 

◄Date & Time Only 

◄Ad-Date-Time Only 

PRINT MENU 

◄Ad Only 

◄Horiz. print pos. 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 


menu choices) 

Sections of the Meter Stamp 

These are the sections that make up the meter stamp printed on 

your mail piece. 

Envelope Ad 

Encrypted 

Canpost Indicia 

Meter Serial 

Number 

Postal Code of 

postage meter 

Optional Printing Required Printing 

Postage 

Applied 

Date 

4-2 SV61195 Rev. B



Bypass Printing and Seal the Envelope Only 

(when using the optional moistener) 

If using the optional moistener with pre-addressed envelopes, you 

can set up your mailing system to seal envelopes with out printing a 

digital indicia on them. 

1. Press Print Menu. 

2. Select "Seal Only (Option)". 

PRINT MENU 




Page 

Up 

Page 

Down 

The ""SEAL ONLY- NO PRINTING" screen ap pears. 

3. Place flap along moistener and move towards the right. 

4. Slide the envelope to the right until the sys tem takes hold of it. 

The system seals and ejects the piece. 

5. Select “Exit SEAL ONLY” when finished to return you to the 

Home screen. 

4-3


Printing the Date and Time on Incoming Mail 

You can set up your mailing system to print the date and time on 

incoming pieces of mail. 


2. Select "Date & Time Only". 

PRINT MENU 




Page 

Up 

Page 

Down 

The "DATE AND TIME ONLY - NO POSTAGE PRINTED"" 

screen ap pears. 

3. Place the envelope up against the 

registration wall of the sys tem and 

slide it to the right until the sys tem 

grasps it. The system prints the time 

and date and ejects the envelope/tape 

sheet. NOTE: Make sure you orient 

the mail piece so the date and time 

prints on a blank section of the mail 

piece. 

4. Select “Exit DATE AND TIME” when finished to return you to the 

Home screen. 

4-4 SV61195 Rev. B



Printing an Ad, Date, and Time on Incoming Mail 

You can set up your mailing system to print an ad, the date and time 

on incoming pieces of mail. 


2. Select "Ad-Date-Time Only". 

PRINT MENU 




Page 

Up 

Page 

Down 

3. The "AD DATE & TIME ONLY" screen displays. If the current ad 

shown is correct, skip to step 6; otherwise select "AD". 

AD, DATE & TIME ONLY 

◄AD: Recycle 

◄TEXT: 

◄Exit AD DATE & TIME 

4. Select "Select an Ad". 

ADS 

◄Select an Ad 

◄Install an Ad 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

5. Select the ad desired. Use the Page Down or Page Up keys to 

scroll through the choices. 

SELECT AN AD 

◄ (Use keypad) 

◄0 -None 

◄1 -Centraide 

Page 

Up 

Page 

Down 

4-5



registration wall of the sys tem and 

slide it to the right until the sys tem 

grasps it. The system prints the time 

and date and ejects the envelope/tape 

sheet. NOTE: Make sure you orient 

the mail piece so the ad, date, and 

time prints on a blank section of the 

mail piece. 

7. Select “Exit AD DATE & TIME” when finished to return you to the 

Home screen. 

Printing an Envelope Ad on Incoming Mail 

You can set up your mailing system to print an envelope ad on 

incoming pieces of mail. 


2. Press Page Down and select “Ad Only.” 

PRINT MENU 

◄Ad Only 


3. The AD ONLY screen displays. If the current ad shown is correct, 

skip to step 6; otherwise select "AD". 

AD ONLY 

◄AD: Recycle 


◄Exit AD ONLY 

4. Select "Select an Ad". 

ADS 

◄Select an Ad 

◄Install an Ad 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

4-6 SV61195 Rev. B


registration wall of the sys tem and slide 

it to the right until the sys tem grasps 

it. The system prints the time and date 

and ejects the envelope/tape sheet. 

NOTE: Make sure you orient the mail 

piece so the date and time prints on a 

blank section of the mail piece. 



5. Select the ad desired. Use the Page Down or Page Up keys to 

scroll through the choices. 

Page 

Up 

SELECT AN AD 

◄ (Use keypad) 

◄0 -None 

◄1 -Centraide 

Page 

Down 

7. Select “Exit AD ONLY” when finished to return you to the Home 

screen. 

Downloading an Envelope Ad Into Your System 

If you want another envelope ad, contact Pitney Bowes at 

1.800.672.6937 (your machine has a capacity of 20 ads). Readymade 

items can be purchased and downloaded directly into your 

machine. We can also work with you to create custom ads. NOTE: 

Your ad must be purchased and ready and the machine must be 

connected to an analog phone line for this download procedure. 

1. From Home screen, press Page Down to second screen and 

select "AD.” 

2. Select “Install an Add”. 

3. Select "Connect now": 

4. The system dials into the Pitney Bowes Data Centre (this may 

take a few moments). Various screens display, letting you know 

the status of the process. 

5. After connection is made and the download has completed, a 

message stating so displays. Select "OK". 

6. You return to the Home screen. 

4-7


Adjusting Horizontal Print Position of Indicia 

You may need to adjust slightly the left/right print position of the 

indicia on a mail piece. 

NOTE: To achieve maximum readability at the post office, we 

strongly advise that you do not change the default value that the 

machine is shipped with. Call your local post offi ce or visit the 

Canada Post website at www.canadapost.ca if you need more 

information. 


2. Press Page Down and select “Horiz. print pos.” 

PRINT MENU 

◄Ad Only 


Page 

Up 

Page 

Down 

3. Key in the print distance from the right edge of the mail piece to 

the indicia (from 5-12 mm). 

4. Press Yes/Enter to return to the Home screen. 

4-8 SV61195 Rev. B


5 • Normal and Custom Presets 

This chapter discusses the Normal and Custom 

Presets feature available on your machine. 

What is a Preset? ..........................................5-2 

Normal Preset ...............................................5-3 

Defi ning a Normal Preset (Systems 

With Scales Only) ..............................5-4 

Custom Presets ............................................5-5 

Selecting a Custom Preset ..................5-5 

Defi ning a New Custom Preset ............5-6 

Viewing (and Selecting) Custom Preset 5-7 

Editing a Custom Preset Name ............5-8 

Deleting a Custom Preset ....................5-8 

5-1


What is a Preset? 

A preset is a setting you can call up at the touch of a button that 

holds pre-defined values such as class, ad, manual weight, etc. 

within your machine. Your system has a "normal" preset whose 

values display after the machine is turned on, after it is awaken from 

sleep mode, or by pressing Normal Preset. Your system also has 

the ability to store up to 10 cus tom pre sets which are accessed by 

pressing Custom Preset and choosing the desired preset from the 

menu. 

When setting up a preset, the system takes a "snapshot" of the 

current values on your machine when you define a preset. For 

example, if the machine is set up to print an ad and the class is 

Letter Domestic Standard, this is the condition that will be recorded 

by system when you define the preset. 

You cannot change the values of a preset, but you can use the home 

screen menu selections and/or Weigh/Rate and Print Menu keys to 

establish a new condition on your machine. The Custom Preset or 

Normal Preset will then record these new settings when you define 

or save the new preset in the Custom Presets menu. 

5-2 SV61195 Rev. B

SEAL ONLY 

NO PRINTING 


◄Exit SEAL ONLY 



Normal Preset 

The Normal preset as shipped from the factory is set for "Seal Only" 

and cannot be used to print postage on a mail piece (see screen 

below). 

Factory-Set Normal Preset Screen 

Page 

Up 

Page 

Down 

IMPORTANT: Keep in mind the following for the Normal Preset: 

• To see the current values for the Normal Preset, press Normal 

Preset. 

• The machine reverts to the Normal Preset values: 

- when the machine is first turned on 

- when the machine “wakes up” after sleep mode 

• You cannot delete the Normal Preset. 

• You cannot modify the name of the Normal Preset. 

• You cannot assign an account to the Normal Preset (if you have 

enabled the accounting feature). 

• On systems without the optional scale: 

You cannot change the factory setting of "Seal Only" for the 

Normal Preset. 

• On systems with the optional scale: 

- You can change the Normal Preset (see next page for 

directions), but you can not include a weight or postage in your 

Normal Preset. Consequently, you will still need to weigh the mail 

piece to establish the proper postage amount using the Normal 

Preset. 

- If you have changed the Normal Preset and remove the scale 

for any reason, the system reverts to the factory setting of "Seal 

Only" for the Normal Preset. When you replace the scale, you 

can then re-program the Normal Preset. 

5-3


Defining a Normal Preset (Systems with Scales Only) 

To define the Normal Preset: 

1. Establish the proper settings on the machine (such as class of 

mail, ad, fees, etc) that you want the preset to contain. 

2. Press Custom Preset. 

3. Select "Define NormalPreset". 

4. You will be prompted if all current values are correct. 

A. If you press Yes/Enter. The new values are saved. 

B. If you press No, the system will display the current values. 

Press Page Down to see the remainder of the defined 

values.Select "Continue" when finished. Screens with sample 

information are shown below. 

Current values 

Acct: None 

Class: Ltr... Std 

Services: Registrat 


Ad: Recycle 

Date print: Yes 

Mode: Platform 


Horiz Pos: 9 


◄Continue 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

(lit key indicates 

more menu choices) 

5. Select "Continue". You return to the Custom Presets menu. 

6. Press Home to return to the Home screen. 

5-4 SV61195 Rev. B

Custom Presets 



Your system can store up to 10 cus tom pre sets. Press Custom 

Preset to access the Custom Presets menu: 

CUSTOM PRESETS 

◄Select Preset 

◄Defi ne New Preset 

◄Defi ne NormalPreset 

CUSTOM PRESETS 

◄View Preset 

◄Delete Preset 

◄Edit Preset Name 

IMPORTANT: Keep in mind the following for custom presets: 

• There is no option to "edit" a custom preset, but you can define 

a new custom preset based on the current condition of the 

machine (and then delete your old custom preset). 

• To include a postage in your custom preset, you must use the 

manual weight entry function to establish a weight (not the 

scale), choose a class, and have a postage indicia displaying on 

the screen when you save your preset. 

• When a rate change is announced, always check the post age 

values assigned to all custom presets to make sure that they 

comply with the new rates. 

Selecting a Custom Preset 

Page 

Up 

Page 

Up 

Page 

Down 


2. Select "Select Preset". The display lists all presets created on 

your system. A sample list is shown below. 

SELECT CUSTOM PRESET 

◄1 Ltr Dom Std 

◄2 Dom Other 

◄3 Parcel 

Page 

Down 

Page 

Up 

Page 

Down 





3. Press Page Down to see additional choices (if available). 

4. Select the preset you want to use. You return to the Home 

screen with the preset values chosen. 

5-5


Defining a New Custom Preset 

To define (create) a new custom preset: 

1. Establish the proper settings on the machine (such as class of 

mail, ad, manual weight, etc) that you want the preset to contain. 


3. Select "Define New Preset". 

4. You will be prompted if all current values are correct. 

A. If you press Yes/Enter, the system will prompt for the name 

of this preset. Key in a name for the pre set. It can be up 

to twelve alpha/nu mer ic char ac ters long. To access alpha 

characters, tap the appropriate number key until the desired 

character displays. When finished, select "OK". The new 

values are saved and you return to the Custom Presets menu. 

B. If you press No, the system will display the current values. 

Press Page Down to see the remainder of the defined values. 

Screens with sample information are shown below. NOTE: 

The parameters that display on your screens are based 

on your machine settings, and may not reflect the example 

shown below. 


Postage: $0.51 

Class: Ltr ... Std 

Ad: Recycle 


Date Print: Yes 

Mode: Wgt Entry 

Weight: 25 g 


Horiz Pos: 9 


◄Continue 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



5-6 SV61195 Rev. B



5. Select "Continue" at the last screen to return you the prompt 

in Step 4, or press Home to return to the Home screen and 

establish the proper values for this setting. Start back at Step 1 

when finished. 

Viewing (and Selecting) a Custom Preset 


2. Select "View Preset". The display lists all presets. 

3. Select the preset you want to view. The first screen of defined 

values for the custom preset is listed. Press Page Down to see 

the remainder of the defined values. Example custom preset value 

screens are shown below. NOTE: The parameters that display on 

your screens are based on your machine settings, and may not 

reflect the example shown below. 

1 -LTR DOM STD 

Postage: $0.51 

Class: Ltr ... Std 

Ad: Recycle 


Date Print: Yes 

Mode: Wgt Entry 

Weight: 25 g 


Horiz Pos: 9 

4. If you press Page Down to last screen, you have a choice: 


◄Select this preset 

◄Continue 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



A. If you want to use this custom preset as is, select "Select 

this preset". You return to the Home screen with this custom 

preset chosen (using the values just shown). 

B. Select "Continue" to return you to the first screen in Step 3. 

5-7


Editing a Custom Preset Name 

You may change the name of a custom preset if you want. 


2. Press Page Down and select "Edit Preset Name". 

3. The display lists all the custom presets. Select the preset you 

want to edit. 

4. The system will prompt for the new name of this preset. Key 

in the new name for this pre set. It can be up to twelve alpha/ 

nu mer ic char ac ters long. To access alpha characters, tap the 

appropriate number key until the desired character displays. 

5. When finished, select "OK". You return to the Custom Presets 

menu. 


Deleting a Custom Preset 

Deleting a custom preset removes all the values assigned to it and 

removes it from the Custom Presets menu. 

CAUTION! Once you delete a custom preset, its 

values are gone. You can't recover a deleted preset. 


2. Press Page Down and select "Delete Preset". The display lists 

all presets. 

3. Select the custom preset you want to delete. 

4. At the prompt to clear the prompt, press Yes/Enter. The preset 

is deleted. 

5. The system confirms that the preset has been deleted. Select 

"Continue". You return to the Custom Presets menu. 


5-8 SV61195 Rev. B

6 • Adding Postage/Connecting to Data Centre 

This chapter explains how to add postage to 

your system using Pitney Bowes' Postage By 

Phone ® Service and connecting to the Pitney 

Bowes Data Centre. 

A Word About Adding Postage ..................... 6-2 

Connecting Your System to 

an Analog Phone Line ............................ 6-2 

Checking Funds (Postage) Availability 

in Machine .............................................. 6-2 

Checking Your Postage By Phone® 

Account Balance ..................................... 6-3 

Adding Postage ............................................ 6-4 

Printing a Funds (Postage) Report ............... 6-5 

Downloads from the Data Centre 

to Your Machine ......................................... 6-6 

System Update ...................................... 6-7 

Envelope Ads .......................................... 6-7 

Software Update (mandatory) ................ 6-7 

Postal Code Update (mandatory) ........... 6-7 

Postal Inspection (mandatory) ................ 6-7 

Postal Rate Update (mandatory) ............ 6-8 

Connecting to the Data Centre 

(other than for Postage)............................. 6-9 


6-1


A Word About Adding Postage 

Adding postage funds to your system by modem is fast, easy and 

con ve nient. Your system must be con nect ed to an an a log phone line 

as described be low. 

Connecting Your System to an Analog Phone Line 

Plug the telephone line (supplied) into the con nec tor on the back 

of the machine (see the fig ure below). Remember to use an an a log 

phone line (your FAX ma chine is con nect ed to one). 

Plug phone line in here 

Checking Funds (Postage) Availability in Machine 

1. Press Funds. 

2. View funds use and pieces processed. 

Funds 

Available $204.94 

Used $17.06 

Total Pieces 40 

Page 

Up 

Page 

Down 

3. Press Page Down for additional information on batch values. 

C tl Sum $222.00 

Batch Value $11.65 

Batch Count 3 

◄Clear batch values 

Page 

Up 

Page 

Down 

4. Press Clear (back arrow key) or Home to return to Home screen. 

6-2 SV61195 Rev. B


Checking Your Postage by Phone® Account Balance 

You can check your Postage By Phone® ac count balance at any 

time, as long as your system is connected to an analog phone line. 

1. Press Add Postage. 

2. Select “Check PBP balance”. 

ADD POSTAGE TO METER 

◄Add $xxx.xx 

◄Add another amount 

◄Check PBP balance 


Page 

Up 

Page 

Down 


take a few moments). Various screens displays, letting you know 


Dialing 

9, 5512505 

Please wait . . . 

Connecting 


4. The Prepaid and Other balances displays. Select "Continue" to 

return to the Add Postage menu. 

PBP Balance 

Prepaid $xxx 

Other $xxx 

◄Continue 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 


6-3


Adding Postage 

You can add postage to your machine any time you need to, as long 

as you have enough funds in your Postage By Phone® ac count and 

your system is connected to an analog phone line. 

1. Press Add Postage. 

2. You may select “Add $xxx.xx” to add the amount shown. 

OR 

Select “Add another amount”. Key in amount in whole dollars the 

amount you want to add and select “Continue”. 

ADD POSTAGE TO METER 

◄Add $xxx.xx 

◄Add another amount 


Page 

Up 

Page 

Down 

NOTE 1: The minimum amount of postage you can add is $1. 

NOTE 2: The amount shown in the "Add $xxx.xx" selection line 

represents the amount of postage you added the last time. 




4. The Amount Added and Available balances displays. 

POSTAGE ADDED 

Amount Added $xx 

Available $xx 

Receipt? (Yes or No) 

5. If a receipt is desired, press Yes/Enter and insert envelope/tape 

sheet through machine (see sample below) OR simply press 

Home to return to Home Screen. 

Refill 

Receipt 

Refill: 06 08 28 4 : 43P 

Refill Amount: $25 . 00 

Funds Available in Meter: $41 . 00 

Prepaid: $420 . 52 

Additional Funds Available: $5000 . 00 

Page 

Up 

Page 

Down 

Account No.: 17911751 

Meter No.: 1849972 

06 08 28 

4 : 43P 

6-4 SV61195 Rev. B


Printing a Funds (Postage) Report 

A funds report allows you to print a record of how much postage has 

been used and how much is remaining in the machine. 


2. Press Page Down to the third screen. 


◄Print Funds Report 

3. Select "Print Funds Report". 

4. At the insert envelope or tape sheet prompt, insert an envelope 

or tape sheet in machine. The machine prints the funds report 

(see sample below). 

Funds 

Report 


Used: $495 . 86 

Available: $304 . 14 

Total Pieces: 40 

Control Sum: $800 . 00 

Page 

Up 

Page 

Down 

Date/Time Next Call: 

18/06 11:57AM 

◄Check PBP Balance 


Batch Count: 34 

Batch Value: $493 . 16 

PSD Serial No.: 0011969 

06 08 28 

5 : 31P 


6-5


Downloads from the Data Centre to Your Machine 

When you connect to the Pitney Bowes Data Centre (using an 

analog phone line) to add postage or perform other transactions, the 

Data Centre may perform the following: 

• Download required software updates to your machine 

• Download envelope advertisements you ordered 

• Perform a remote inspection of your machine as required by 

Canada Post 

• Download Postal Code changes and new postal rates (as 

required by Canada Post) 

Generally speaking, downloads are considered either mandatory 

(you must do them at the time you are prompted to on the screen), 

or non-mandatory (you may decide to download at a later time). 

However, even non-mandatory downloads can become mandatory if 

you wait too long to do the download. 

Once a download is finished, you will either be prompted to select 

“Press to restart” to restart the machine or select “Continue” to 

return you to the screen that you started from, depending on the type 

of download performed. 

A description of the type of downloads that can occur in your 

machine are presented on the following pages. 

6-6 SV61195 Rev. B


System Update 

If there has been a feature enhancement or other non-essential 

update to the software that runs your machine, you will be notified 

that a system update is available. 

Envelope Ads 

If there are new ads that you ordered available, you will be notified 

that you can perform a download to obtain these. 

Software Update (mandatory) 

If there has been an important update to the software that runs your 

machine, you will be notified that a required update is necessary. 

Postal Code Update (mandatory) 

If the Postal Code on record at the Postage By Phone® Data Centre 

does not match the Postal Code of your mail ing sys tem, the code 

will be down load ed into your machine. When a machine is moved 

to a new Postal Code, the Data Centre en ters the new code into the 

record. If a postal code change has been requested, a connection 

must be made to the Pitney Bowes Data Centre to download the new 

postal code prior to processing mail from the new location. 

Postal Inspection (mandatory) 

Each time you add postage to the machine, the Pit ney Bowes Data 

Centre automatically per forms a postal inspection as required by 

Canada Post. If the in ter val between inspections is more than 60 

days, your machine's dis play prompts "In spec tion Due." If the 

interval be tween inspections is more than 90 days, the dis play 

prompts "Inspection Required." You won't be able to use your mailing 

system until your system is inspected. 

To sat is fy the inspection requirement, simply: 

• Add postage (see Adding Postage earlier in chapter for 

procedure). 

• Connect to the Data Centre as described in the Connecting to 

the Data Centre (other than for postage) later in this chapter. 


6-7


Postal Rate Update (mandatory) 

Postal rates change periodically. If new rates are available, you can 

download them quickly and easily directly from the Pitney Bowes 

Data Centre. 

The new rates are normally available for download at least seven 

days before the effective date. If you connect to the Data Centre in 

advance of the rate change effective date and the rates are posted 

for download, the system will instruct you to download the rates at 

that time. However, the new rates will not take effect in your system 

until the effective date. 

Some of the common screens encountered when connected to the 

Data Centre during a Postal Rate change are listed below. 

Screens you might see during a Postal rate change when connected 

NEW RATES AVAILABLE 

◄Get update now 

If you choose this 

date the postage 

rates will update 

◄Continue 

NEW RATES EFFECTIVE 

 

◄Press to Restart 

You cannot go back 

to use the old rates. 

Use new Rates? 

(Yes or No) 

The new rates may 

affect the normal 

preset postage 

◄Continue 

When a rate change update takes place it may also affect other 

pre sets you have set in your mailing machine. You must check 

all your presets to insure that they con form to the new rates. See 

Chapter 5, Normal and Custom Presets for instructions on changing 

pre set values. 

The display tells you when a rate change up date is com plete. It also 

tells you if the up date is im me di ate or takes effect at a later date by 

listing the new date. 

6-8 SV61195 Rev. B


Connecting to the Data Centre (other than for Postage) 

If you need to connect to the Pitney Bowes Data Centre for purposes 

other than adding or checking postage, follow these steps. 

NOTE: Machine must be connected to an analog phone line. 



3. Select "Connect-Data Centre". 

OPTIONS 

◄LockCode/Passwords 

◄Connect-Data Centre 

◄Advanced Featues 

4. Select "Uploads & Downloads". 

DATA CENTRE 

◄Uploads & Downloads 

◄Phone Parameters 

◄Distributor Values 


Page 

Up 

Page 

Down 




Dialing 

9, 5512505 


Connecting 


Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

6-9


Connecting to the Data Centre (continued) 

6. After connection is made, if some type of software or postal 

update or download is available, a message stating so displays. 

A. If a download is not mandatory, you will be prompted with 

either “Get Update now” or “Skip; Get later”. Select the one 

that makes sense to you at that time. 

B. If a download is mandatory, only “Get Update now" displays 

and you must perform the download. 

7. After the download has completed, a message stating so 

displays. 

A. If you need to reboot the system, the prompt "Restart now". 

displays. Select this to restart the system. 

B. If no rebooting is necessary, simply select "Continue" to 

return to the Data Centre menu. 

6-10 SV61195 Rev. B


7 • System Options 

This chapter presents system options you can 

setup or modify, such as setting time, date, 

passwords, warnings, etc. 

System Options ............................................ 7-2 

Basic Options ............................................... 7-4 

Advancing Date for Printing Postage ...... 7-4 

Setting the Machine to Today's Date ...... 7-4 

Adjusting the Contrast (of the display) .... 7-4 

Turning Features On and Off .................. 7-5 

Setting Date, Time, and Timeouts .......... 7-6 

Setting Postage Funds Warnings ......... 7-10 

Setting Lock Code and Passwords ....... 7-11 

Setting Scale Options ........................... 7-13 

Checking and Clearing Batch Count .... 7-17 

Connecting to Data Centre ................... 7-19 

Advance Options ........................................ 7-24 

Change Language ................................ 7-24 

System Withdrawal ............................... 7-25 

Run Install Mode ................................... 7-26 

7-1


System Options 

System options allow you to customize the machine settings for 

the way you run your mail and add security to those features that 

are sensitive to your organization. Because of the many options 

available, the options are categorized into "Basic" and "Advanced". 

Basic options include: 

• Advancing the date for printing postage 

• Setting the machine to the current (today's) date 

• Adjusting the Contrast (of the display) 

• Turning Features On or Off (if already purchased) 

• Setting Date, Time, and Timeouts 

• Setting Postage Values (Funds Warnings) 

• Setting Lock Code and Passwords 

• Scale Options (accessed from the Home screen) 

• Checking and Clearing the Batch Count (accessed from Funds) 

• Connecting to Data Centre 

Most of the basic system options are accessed by pressing Options 

and selecting your choice from the menu as shown below. 

OPTIONS 

◄Advance the date 

◄Set to todays date 

◄Adjust the Contrast 

OPTIONS 

◄Turn items ON/OFF 

◄Time and Timeouts 

◄Postage Values 

OPTIONS 



◄Advanced Features 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



7-2 SV61195 Rev. B



Advanced options include: 

• Change Language 

• System Withdrawal (for withdrawing postage funds) 

• Maintenance Mode (refer to Chapter 8, Maintenance for 

information on this option) 

• Run Install Mode (for special purposes only)* 

The advanced options are accessed by pressing Options and 

selecting "Advanced Features", which displays a menu of options as 

shown below. 

ADVANCED FEATURES 

◄Maintenance mode 

◄Change Language 

◄System Withdrawal 


◄Run Install Mode 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



*Consult the DM100i Quick Install Guide (SV61212) provided 

with your system before running this mode. If you no longer have 

a copy of the Quick Install Guide, you can download one from our 

website at www.pitneybowes.ca. Go to the Support page and 

select the document from the Mailing Systems drop down menu. 

7-3


Basic Options 

Advancing the Date for Printing Postage 

You may want to advance the date printed on the meter stamp if it is 

after normal business hours and you want to prepare outgoing mail 

for a future business day's mailing. 

NOTE: Please keep in mind the following when using this feature: 

• Advancing the date does not change meter's internally held date. 

• You can always return the printed date to the current date. 

• You cannot change the printed date to a date earlier than the 

meter's internally held date (in an effort to "backdate" the mail). 


2. Select “Advance the date”. 

3. Displays current date. You may either: 

A. Select “Add one day” to advance date one day for each 

pressing of the key. 

B. Key in a number (from 1-30) representing the number of 

days you want to advance the date, then select “Add x days 

(1-30)”. 

4. Select “Continue”. The new date now shows in the Home screen. 

Setting the Machine to Today's Date 


2. Select “Set to todays date". You will be returned to the Home 

screen with the current (today's) date set. 

Adjusting the Contrast of the Display 


2. Select "Adjust the Contrast". 

3. Select "Increase Contrast" or "Decrease Contrast" to change the 

contrast level as necessary. 

ADJUST CONTRAST 

◄Increase Contrast 

◄Decrease Contrast 

█ █ █ █ █ █ 

Page 

Up 

Page 

Down 

4. Press Clear (back arrow key) to return to Options menu. 

7-4 SV61195 Rev. B



Turning Features (Already Purchased) On and Off 

You can turn on and off features that you have already purchased 

and downloaded into your machine. For turning on or off the scale (if 

purchased), see Setting Scale Options later in this chapter. 


2. Press Page Down. 

3. Select "Turn items ON/OFF". 

4. Depending on the options purchased, you may have one or more 

features listed. The screen below represents all the possible 

features that you can turn on or off on the machine. 

TURN FEATURES ON/OFF 

◄Accounting 

◄Account Passwords 

◄Auto Rating 

Page 

Up 

Page 

Down 

5. Select the feature you want to turn on or off. You will be 

prompted to turn the feature ON or OFF, depending on the 

current state of the machine. If you want to leave it on the current 

setting, press Clear (back arrow). 

• Accounting - you can turn on or off the accounting feature. 

See Chapter 12, Departmental Accounting, for more 

information on accounting and accounting passwords. 

• Accounting Passwords - you can turn on or off the 

requirement for all operators to enter passwords (if 

passwords are set up) when choosing an account. 

• Auto-Rating - this feature calculates the postage amount for 

a mail piece based on the weight, the class, and services 

selected. IMPORTANT: Because of changes in the software, 

this feature can not be turned off (even if the display says it 

is off) to ensure proper postal compliance when rating mail 

pieces. 

6. If you selected one of the Accounting features to turn on or off, 

you return to the Home screen. Otherwise, you return back to 

Options menu. 

7-5


Setting the Date, Time, and Timeouts 

You can change the system date/time, set the date/time to day light 

sav ings time, change the time at which your sys tem advances the 

date/time to the next day, and set the amount of time your sys tem 

can re main in ac tive be fore re vert ing to the nor mal preset val ues. 

TIME & TIMEOUTS 

◄Normal Preset 

◄Sleep Mode 

◄Autodate Advance 

TIME & TIMEOUTS 

◄Correct Drift 

◄Daylight Saving 

◄Postage Display 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



IMPORTANT: If you change any of the Date, Time, or Timeout 

settings, you must make a connection to the Pitney Bowes Data 

Centre (see Chapter 6, Adding Postage/Connecting to Data Center), 

to update the system prior to processing mail. 

Setting the Normal Preset Timer 

The normal preset is a set of values (postage, ad, ac count and so 

on) that your machine display au to mat i cal ly returns to after a set 

period of time. You can set the amount of time the display takes 

before it re verts to the normal preset. 



3. Select "Time and Timeouts". 

4. Select "Normal Preset". The current setting is displayed. 

5. Key in a new amount of minutes (from 1-240) be fore the system 

re turns to the normal pre set and select "OK". If you don't want to 

change the current setting, just select "OK. The display returns to 

the Time and Timeouts menu. 

6. Press Clear (back arrow key) to return to Options Menu. 

7-6 SV61195 Rev. B



Setting Sleep Mode Activation Time 

You can set the amount of time the machine waits until entering 

"sleep mode". When the machine is in sleep mode, the display 

is blank and you can't process mail. You awaken the machine by 

merely pressing any button on the control panel. 



3. Select "Sleep Mode". The current setting is displayed. 

4. Key in a new amount of minutes (from 1-240) be fore the system 

goes into sleep mode and select "OK". If you don't want to 

change the current setting, just select "OK". Either way, you 

return to the Time & Timeouts menu. 


Setting Autodate Advance 

Your system, as shipped from the factory, automatically advances 

the date of the machine at 12:00 AM. The autodate advance option 

allows you to advance the date at a more convenient time (say 

after mail pickup at your business). You can also turn the autodate 

advance feature off if you want. 



3. Select "Autodate advance". The current setting is displayed 

(12:00 AM is the default). 

4. • If you want to disable the function, select "Disable". The display 

returns to the Time and Timeouts menu. 

• Otherwise, press Clear (back arrow) to clear the time to enter a 

new setting. 

5. Key in the time you want the date of the machine to advance. 

6. Select "Switch AM/PM" as needed. 

7. Select "Continue" when finished. You return to the Time and 

Timeouts menu. 


7-7


Correct Drift 

Sometimes, the time on the machine may need to be corrected due 

to internal drift or the activation of Daylight Saving Time. 




4. Select "Correct Drift". 

5. You have your choice of adding or subtracting minutes from the 

current time displayed. 

ADJUST THE TIME 

Currently: 5:52 PM 

◄Add 1-120 min 

◄Subtract 1-120 min 

Page 

Up 

Page 

Down 

A. To add minutes: 

• Select "Add 1-120 min" to add minutes. 

• Key in the number of minutes you need to add and select 

"Continue". 

B. To subtract minutes: 

• Select "Add 1-120 min" to subtract minutes. 

• Key in the number of minutes you need to subtract and select 

"Continue". 

6. The display returns to Time & Timeouts menu. 


Setting Daylight Sav ings Time 




4. Select "Daylight Saving Time". The display shows the cur rent 

set ting. 

5. Select "Enable" to use Daylight Saving Time, or select "Disable" 

if you don't Daylight Saving Time. You return to Time & Timeouts 

menu. 


7-8 SV61195 Rev. B



Setting Postage Display 

You can set the amount of time (in seconds) that the postage indicia 

stays displaying before the system prompts "Place on item on scale". 




4. Select "Postage Display".The current setting is displayed. 

5. Key in a new number of seconds and select "OK". If you don't 

want to change the current setting, just select "OK". Either way, 

you return to the Time & Timeouts menu. 


7-9


Setting Postage Values (Funds Warnings) 

You can specify values for the system to display a warning when 

your postage funds drop below a certain level or if you try to key in 

manually too much postage for a piece of mail. 

Setting the High Value Warning 

IMPORTANT: Because of changes in the software, this feature is 

no longer operational, even if a value is shown on the setup screen. 

Postage values are now derived from the internal rating feature. 

Consequently, the high value warning prompt will not be triggered 

even through a specific dollar value threshold is setup in this feature 

when running mail. 

You can have the system warn you when you manually key in a 

post age val ue that is higher than a maximum amount that you 

specify. This fea ture pre vents you from ac ci den tal ly print ing a 

post age val ue that's more than you need. 



3. Select "Postage Values". 

4. Select "High postage amount". 

SET POSTAGE VALUES 

◄High postage amount 

◄Low funds amount 

Page 

Up 

Page 

Down 

5. Key in the value you want, including the digits to the right of the 

decimal point if you want a fractional value like .75 or $1.50. 

Select "OK". 


Setting the Low Funds Warning 

You can set up the system so that when the postage remaining 

reach es a certain level, the system will remind you to add postage. 



3. Select "Postage Values". 

4. Select "Low funds amount". 

5. Key in the amount you want (in whole dollars only). Select "OK". 


7-10 SV61195 Rev. B

Setting the Lock Codes and Passwords 



Setting/Disabling the Lock Code 

The lock code prevents unauthorized access to your mail ing system 

upon awakening the machine after it has entered sleep mode or after 

powering up the machine. 


2. Press Page Down twice. 

3. Select "LockCode/Passwords". 

4. Select "Meter Lock Code". NOTE: If there is an existing lock 

code, you are prompted to key in the 4-digit code. 

PASSWORDS 

◄Meter Lock Code 

◄Supervisor Password 

Meter Lock Options 

◄Disable Lock Code 

◄Change Lock Code 

Page 

Up 

Page 

Down 

5. If there is no existing lock code: 

At the prompt, key in a lock code (4 digits) and select "Continue". 

Re-enter the lock code again to confirm and select "Continue". 

At the "System Lock Code has been enabled" message, select 

"Continue". 

If you have an existing lock code, 

You can either disable the lock code or change the lock code. 

Page 

Up 

Page 

Down 

A. To disable the lock code: 

Select "Disable Lock Code". At the "Meter Lock Code has 

been disabled" message, select "Continue". 

B. To change the lock code: 

Select "Change Lock Code". At the prompt, key in a new lock 

code (4 digits) and select "Continue". Re-enter the new lock 

code again to confirm and select "Continue". At the "Meter 

Lock Code has been enabled" message, select "Continue". 

6. Press Clear (back arrow key) twice to return to Options menu. 

7-11


Setting/Disabling the Supervisor Password 

The su per vi sor pass word prevents unauthorized access to the 

accounting functions. 



3. Select "LockCode/Passwords". 

4. Select "Su per vi sor Password". NOTE: If there is an existing 

supervisor password, you are prompted to key in the 4-digit code. 

PASSWORDS 

◄Meter Lock Code 

◄Supervisor Password 

Page 

Up 

Page 

Down 

5. If there is no existing supervisor password: 

At the prompt, key in a supervisor password (4 digits) and select 

"Continue". Re-enter the password again to confirm and select 

"Continue". At the "Supervisor Password has been enabled" 

message, select "Continue". 

If you have an existing supervisor password: 

You can either disable the password or change the password. 

Supervisor Options 

◄Disable password 

◄Change password 

Page 

Up 

Page 

Down 

A. To disable the password: 

Select "Disable password". At the "Supervisor Password has 

been disabled" message, select "Continue". 

B. To change the password: 

Select "Change password". At the prompt, key in a new 

password (4 digits) and select "Continue". Re-enter the new 

password again to confirm and select "Continue". At the 

"Supervisor Password has been enabled" message, select 

"Continue". 

6. Press Clear (back arrow key) twice to return to Options menu. 

7-12 SV61195 Rev. B



Setting Scale Options (if optional scale was purchased) 

There are several options you can set with your scale such as 

zeroing the weight on the scale, turning the scale on/off, viewing 

metric weights, and saving/changing class or Postal Code settings 

when weight changes on your scale. The scale options are accessed 

by pressing the selection key next to SCALE: line at the Home screen. 

The Scale Options menu choices are: 

SCALE OPTIONS 

◄Zero the scale 

◄Turn Scale OFF 

◄View imperial wgt. 

06.08.28 ≡0.00≡ 

◄ACCT: xxxxxx 

◄CLASS: xxxxxx 

◄SCALE: 0 g 

WHEN WEIGHT CHANGES 

◄Change/Retain class 

◄Change/Retain Code 

WHEN CLASS CHANGES 


Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



Zeroing the Scale 

If you have set you machine to retain the weight from the previous 

package or mail piece, you will need to run this option to zero out the 

scale. 

1. At the Home screen, press the selection key next to SCALE: line. 

2. Select "Zero the scale". 

3. The scale will zero out the weight and you return to the Home 

screen. 

7-13


Turning Scale On or Off 

You may turn on and off the scale function as necessary. 


2. Select "Turn Scale OFF (or ON)". 

3. You return to the Home screen with either the scale on or off. 

06.08.28 ≡0.00≡ 



◄SCALE: 0 g 

Scale Turned On Screen Scale Turned Off Screen 

Viewing Imperial Weight 

You may view the weight currently displayed on the scale in imperial 

units. 


2. Select "View imperial wgt.". 

3. The current weight displays in pounds/ounces. 

◄Continue 

Current weight is: 

0 lb 4.0oz 

06.08.28 ≡0.00≡ 



◄SCALE: OFF 

Page 

Up 

Page 

Down 

4. Select "Continue" to return to the Home screen. 

7-14 SV61195 Rev. B



Setting Weight Change Options 

You can set how the scale reacts regarding the class of service or 

postal code when the weight changes. 



3. You have a choice to set the class setting or postal code setting. 


◄Change/Retain class 

Page 

Up 

◄Change/Retain Code Page 

Down 

A. To change Class settings, select "Change/Retain class". The 

current condition is listed at the bottom of the screen. Select 

either change class or retain class when weight changes. 

If you don't want to change the current setting, press Clear 

(back arrow key). 


◄Change Class 

◄Retain Class 

(Currently Change) 

Page 

Up 

Page 

Down 

B. To change postal code settings, select "Change/Retain 

Code". The current condition is listed at the bottom of the 

screen. Select either change code or retain code when 

weight changes. If you don't want to change the current 

setting, just press Clear (back arrow key). 


◄Change Code 

◄Retain Code 


Page 

Up 

Page 

Down 

4. Press Clear (back arrow key) to return to the Home screen. 

7-15


Setting Class Change Options 

You can set how the scale reacts regarding the postal code when the 

class changes. 



3. Select "Change/Retain Code". 



Page 

Up 

4. The current condition is listed at the bottom of the screen. Select 

either change code or retain code when class changes. If you don't 

want to change the current setting, press Clear (back arrow key). 


◄Change Code 

◄Retain Code 


Page 

Down 

Page 

Up 

Page 

Down 

5. Press Clear (back arrow key) to return to the Home screen. 

7-16 SV61195 Rev. B



Checking and Clearing the Batch Count 

You can view the accumulated postage value and piece count 

in for ma tion from the batch register and print this for your records. 

You can also clear or reset the batch count to zero. 

Checking the Batch Count 



3. The display shows the batch information (a sample screen is 

shown below). 

Control Sum $222.00 

Batch Value $11.65 

Batch Count 23 

◄Clear batch values 

Page 

Up 

Page 

Down 

4. Press Clear (back arrow key) or press Home to return to the 

Home screen. 

Printing a Record of the Batch Count information 


2. Press Page Down twice and select "Print Funds Report". 

3. At the "Please insert envelope or tape sheet to print report" 

prompt, place the envelope/tape strip up against the back wall of 

the sys tem and slide it to the right until the sys tem grasps it. The 

Funds Reports is printed (see sample below) and the envelope/ 

tape strip is ejected. 


Funds 

Report 

Used: $495 . 86 








menu choices) 

06 08 28 

5 : 31P 

7-17


Clearing the Batch Count 

CAUTION: Make sure you really want to clear the 

batch reg is ter; once you do, you can't re store the data. 


2. Press Page Down and select "Clear batch values". 

3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The 

batch value and batch piece registers return to zero 


7-18 SV61195 Rev. B

Connecting to Data Centre 



You can modify the phone con nec tion settings on your machine, from 

basic settings (tone or pulse, dial prefix, etc.) to advanced settings 

such as user ID, password, and server IP address. The Data Centre 

menu choices are: 

• Uploads and Downloads 

• Phone Parameters 

• Distributor Values 

DATA CENTRE 

◄Uploads & Downloads 

◄Phone Parameters 

◄Distributor Values 

Page 

Up 

Page 

Down 

CAUTION: Do not change these pa ram e ters 

un less directed to do so by your Pitney Bowes 

representative. 

Uploads and Downloads 

Use this feature to connect to the Pitney Bowes Data Centre for 

software downloads, new updates, etc. See also Chapter 6, Adding 

Postage/Connecting to Data Centre for more information on this 

feature. 




4. Select "Uploads & Downloads". The system automatically dials 

in to the centre. NOTE: Make sure the machine is connected to 

a phone cord that is attached to an analog phone line (the type 

your Fax machine uses). 

5. After connection is made, follow the prompts (if any). The 

appropriate files are downloaded and you return to the Home 

screen. 

7-19


Phone Parameters 

This menu option allows you to modify the phone con nec tion settings on 

your machine (tone or pulse, dial prefix, etc.). 

PHONE PARAMETERS 

◄Tone/Pulse 

◄Dialing Prefi x 

◄Change PbP Number 

PHONE PARAMETERS 

◄Modem Parameters 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



Selecting Tone/Pulse 

Use this to tell the system whether your have a tone or pulse type phone. 




4. Select "Phone Parameters". 

5. Select "Tone/Pulse". The current type (Tone or Pulse) is displayed. 

6. You are prompted to change the setting. Either select the other 

type on the screen, or press Clear (back arrow key) to leave the 

current setting. You return to the Phone Parameters menu. 

7. Press Clear (back arrow key) to return to Data Centre menu. 

Entering the Dial Prefix 

Use this if you need to dial a prefix number (like 9) to get an out side 

line on your phone line. 




4. Select "Phone Parameters". 

5. Select "Dialing Prefix". 

6. The current prefix (if any displays). If you need to change it, key 

in the prefix number you want (such as a "9") and select "OK"; 

otherwise, select "Continue" to keep the current prefix. You 

return to the Phone Parameters menu. 


7-20 SV61195 Rev. B



Change Postage By Phone (PbP) Number 

Use this if you need to change the number for Postage By Phone® 

but only if you are directed to by a Pitney Bowes representative. 




4. Select "Phone Parameters" 

5. Select "Change PbP Number". 

6. A warning that you should only change this number if instructed 

to by Pitney Bowes displays. Press Yes/Enter to continue, or No 

to return to the Data Centre menu. 

7. Key in the new phone number (excluding prefix) and select 

"OK". NOTE: If you entered something incorrectly, or want to 

exit without changing the current values, press No twice before 

selecting "OK". You return to the Phone Parameters menu. 


Change Modem Parameters 

Use this if you need to change the modem parameters but only if you 

are directed to by a Pitney Bowes representative. 




4. Select "Phone Parameters" 

5. Select "Modem Parameters". 

6. A warning that you should only change these settings if 

instructed to by Pitney Bowes displays. Press Yes/Enter to 

continue, or No to return to the Phone Parameters menu. 

7. Key in the new modem parameters string and select "OK". NOTE: 

If you entered something incorrectly, or want to exit without 

changing the current values, press No twice before selecting 

"OK". You return to the Phone Parameters menu. 


7-21


Distributor Values 

This option allows you to modify the phone con nec tion parameters 

that your machine uses to call to the Pitney Bowes Data Centre. A 

brief description of each parameter is provided on the next page. 

CAUTION: Do not change these pa ram e ters 

un less directed to do so by your Pitney Bowes 

representative. 

To access the Distributor Values: 




4. Select "Distributor Values". 

5. Select the parameter you want to modify from the list appearing 

in the display. Use Page Down if needed to access your choice. 

SELECT TO VIEW/EDIT 

◄Account & User ID 

◄Global Password 

◄ANI/LCZ Server IP 


◄ANI/LCZ Server Port 

◄Primary DNS Server 

◄Secondary DNS Server 


◄Distributor URL 

◄Backup PbP URL 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



6. A warning message displays that reminds you that entering a 

wrong value may result in errors connecting to the Data Centre. 

If you want to continue, press Yes/Enter; otherwise, press No to 

return to the Select to View/Edit menu. 

7-22 SV61195 Rev. B



Distributor Values (continued) 

7. Key in a new entry for that parameter (some entries may require 

alpha-numeric characters). When finished, either select "Restore 

Default" (if you made a mistake or changed your mind) or "Set 

the new value" (if you are satisfied with your new entry). 

8. If you have changed a parameter, a message confirming the new 

setting displays. If you selected "Restore Default", a message 

informing you that the parameter has been set to the original 

Factory setting displays. In either case, select "Continue" to 

return to the Select to View/Edit menu. 


Account and User ID 

This is the account number and the user ID that your sys tem uses to 

dial into the internet service provider (ISP) that allows you to connect 

to Pitney Bowes. 

Global Password 

This is the password your system uses to dial into your internet 

service provider. 

ANI/LCZ Server IP 

This is the internet address of the Automatic Number Iden ti fi ca tion 

(ANI)/Least Cost Zone (LCZ) server that iden ti fies your system 

and routes your call to a zone that en sures the lowest cost for the 

connection. 

ANI/LCZ Server Port 

The server port number identifies the port number on the ANI/LCZ 

server to which your system connects on dial-up. 

Primary DNS Server 

This is the internet address of the Pitney Bowes primary domain 

name server (DNS). The domain name server con verts your system 

name to its IP address. 

Secondary DNS Server 

This is the internet address of the Pitney Bowes sec ond ary domain 

name server (DNS). 

Distributor URL 

The Universal Resource Locator, URL, is the web page to which your 

system connects during dial-up. 

Backup PbP URL 

The Backup PbP URL is the backup web page for the Postage By 

Phone System and is used if the main PbP web page is not available. 

7-23


Advanced Options 

Advanced options allow you access to features that are used very 

infrequently such as changing language, meter withdrawal, etc. The 

Advanced Feature menu includes: 

• Change Language 

• System Withdrawal (for withdrawing postage funds) 

• Maintenance Mode (refer to Chapter 8, Maintenance for 

information on this option) 

• Run Install Mode (for special purposes only) 






◄Run Install Mode 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



Change Language 

Use this option to change the language on the display from English 

to French or vice versa. 


2. Select "Advanced Features". 

3. Select "Change Language". 

4. Select English or Français. You return to the Advanced Features 

menu. 


7-24 SV61195 Rev. B



System Withdrawal (Withdrawing Postage Funds) 

For a system withdrawal, you need to move the remaining balance 

of postage from your machine into your Postage By Phone® Account. 

Normally this is done if you are no longer going to use the machine. 

NOTE 1: Contact Pitney Bowes fi rst before withdrawing funds. 

NOTE 2: Machine must be connected to an analog phone line. 








4. Select "System Withdrawal". 

5. Select "Transfer all funds from meter to PBP account". 

REMOVE FUNDS 

◄Transfer all funds 

from meter to PBP 

account 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 




7-25


System Withdrawal (continued) 

7. When finished, a Funds Transferred screen displays. Select "OK". 

◄OK 

Funds Transferred 



Page 

Up 

Page 

Down 

8. A Funds screen displays. Select "Print Funds Report". 

Page 

Up 

Page 

Down 

9. At the insert envelope or tape sheet prompt, insert an envelope 

or tape sheet in machine. The machine prints the funds report 

(see sample below). 

Funds 

Report 

Used: $000 . 00 







06 08 28 

5 : 31P 


Run Install Mode 

This option puts the machine into a "new state" as if it was just 

shipped to you. Consult the DM100i Quick Install Guide (SV61212) 

provided with your system before running this mode. If you no longer 

have a copy of the Quick Install Guide, you can download one from 

our website at www.pitneybowes.ca. Go to the Support page and 

select the document from the Mailing Systems drop down menu. 

NOTE: Do not run this option un less directed to do so by your Pitney 

Bowes representative. 



3. Press Page Down and select "Run Install Mode". 

4. Refer to the DM100i Quick Install for responding to the prompts 

that display. If you need to exit the install mode anytime during 

the prompts, press Clear (back arrow) twice. 

7-26 SV61195 Rev. B

This chapter explains how to maintain your 

mailing system. 


8 • Maintenance 

Replacing the Ink Cartridge/Printhead.......... 8-2 

Filling the Optional Moistener ....................... 8-6 

Maintaining the Optional Moistener ............. 8-7 

Removing the Moistener ......................... 8-7 

Removing the Holder and Wick .............. 8-9 

Running Print Tests .................................... 8-10 

Test Print ............................................... 8-11 

Purge .................................................... 8-12 

Replacement (Printhead or Cartridge) .. 8-13 

8-1


Replacing the Ink Cartridge/Printhead 

NOTE: We recommend that you keep a spare ink cartridge 

on hand at all times. 

Your actual ink usage will vary, depending on whether you routinely 

print ads, how many pieces of mail you print a day and oth er factors. 

The machine display tells you when the ink supply is low or 

exhausted: 

“Low Ink" 

Replace the ink cartridge immediately. If you don’t have a 

re place ment car tridge on hand, you should order one now. See 

Chapter 10, Supplies and Options for in struc tions. In addition it is 

very important to closely monitor the print quality of the postage 

indicia. Any deterioration in the quality of the indicia (fading or 

streaking) may result in the indicia not being recognized as valid 

postage. 

CAUTION: Replace the ink cartridge as soon as you 

see the “Low Ink” alert. 

"Ink Out” 

Replace the ink cartridge immediately. The ink supply is gone; you 

won't be able to print. 

1. Open the top cover. A "Top Cover Open" message displays. 

2. Select "Replace Ink Tank" to continue (if you don't want to 

change the ink cartridge at this time, simply close the top cover). 

The message "Moving ink tank to replacement position" displays. 

8-2 SV61195 Rev. B



Replacing the Ink Cartridge/Printhead (continued) 

3. Flip open the ink cartridge guard. 

4. Lift up and remove old ink cartridge. 

NOTE: If you are NOT changing the printhead, skip to 

Step 5. Otherwise, if directed to by a Pitney Bowes agent, 

continue with Step 4A below to change the printhead. 

4A. Squeeze the two gray tabs on either 

side of the printhead. 

4B. While squeezing, lift and tilt to the 

right the printhead. The printhead 

should come up out of the machine. 

Ink Cartridge 

Guard 

8-3



4C. Pull up and remove the black 

cap on the new printhead (if 

present). Also remove the 

protective tape from the bottom. 

4D. Squeeze the two gray tabs on either 

side of the new printhead and slightly 

angle the printhead while sliding it 

back into its holder. 

4E. Push the printhead back into 

place. You should hear a click 

when it is seated correctly. 

CLICK! 

8-4 SV61195 Rev. B




5. Remove tape on bottom of new ink cartridge. 

6. Lower the ink cartridge into the cavity. The ridges on either side 

of the cartridge will slide into the grooves. 

Ridge 

Ridge 

7. Rotate guard back to closed position. 

8. Close the cover. The system 

automatically recognizes the 

new cartridge and in a few 

moments returns you to the 

Home screen. 

Groove 

8-5


Filling the Optional Moistener 

Refer to the following procedure to refill the moistener. 

1. Check the moist en er tank to see how much sealing so lu tion is 

left. 

Check Level Here 

Fill Here 

2. Add enough E-Z Seal ® to bring the sealant level up to the bottom 

of the fill hole. We rec om mend E-Z Seal be cause it helps keep 

your moist en er clean and im proves seal ing ef fi cien cy. 

3. If the tank was emp ty, al low several min utes for the 

moist en er brush and wick to get com plete ly wet. 

CAUTION! Don't overfi ll the moistener tank. 

8-6 SV61195 Rev. B

Maintaining the Optional Moistener 



If you notice incomplete or poor sealing and the moistener tank 

is full, you may need to clean the moist en er brush or wick. If seal 

qual i ty doesn't im prove af ter clean ing, you can replace the moistener 

brush or wick as need ed. See Chap ter 10, Supplies and Options for 

in struc tions on ordering these sup plies for your machine. 

Removing the Moistener 

1. Push down on the blue re lease lever on the moistener. 

Release 

Lever 

2. Pull the moistener straight out to 

the left. 

3. Open the hinged brush holder. 

4. Grasp the bristles and slide 

the brush out of the hinged 

brush hold er, toward the front 

of the moistener tank. 

Brush 

Brush Holder 

8-7


Removing the Moistener (continued) 

5. Clean the brush in plain wa ter, and rinse thoroughly. 

6. Position the brush as shown at 

right so its bottom edge is under 

the mounting tabs. 

7. Slide the brush back toward the 

rear of the moistener. 

8. If you need to clean the wick and holder, continue with 

Removing the Holder and Wick procedure on the next 

page. Otherwise, push down on the blue re lease lever on the 

moistener. 

Release 

Lever 

9. Slide the moistener from left to right even with feed platform. You 

should hear a click as it engages. 

CLICK! 

8-8 SV61195 Rev. B

Removing the Holder and Wick 

1. Pull up and remove 

the holder and wick 

from the moistener as 

shown here. 

2. Separate wick from 

metal holder, clean 

the wick in plain water, 

and rinse thoroughly. 



Holder 

Wick 

3. Place the wick back in the hold er. 

4. Reinstall the wick and holder assembly into moistener. 

5. Reinstall the moistener. Push down on the blue re lease lever on 

the moistener. 

Release 

Lever 

6. Slide the moistener from left to right even with feed platform. You 

should hear a click as it engages. 

CLICK! 

8-9


Running Print Tests 

The system has several tests that let you check print performance 

and help you determine printing problems. 

These tests are accessible by pressing Options, pressing Page 

Down to the third screen, and selecting "Advance Features". 

OPTIONS 

◄Advance the date 

◄Set to todays date 

◄Adjust the Contrast 

OPTIONS 




OPTIONS 



◄Advanced Features 

Once you are in Advanced features, select "Maintenance Mode". 





Once you are in Maintenance menu, select "Printer maintenance". 

MAINTENANCE 

◄Printer maintenance 

◄View system Info 

The PM Maintenance menu displays. 

PM MAINTENANCE 

◄Test Print 

◄Purge 

◄Replacement 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



8-10 SV61195 Rev. B

Test Print 



The test print allows you to print a test pattern to see if the printhead 

is functioning properly or you have enough ink in the cartridge. 




4. Select "Maintenance mode". 

5. Select "Printer maintenance". 

6. Select "Test Print". 

7. When prompted, insert an envelope through the machine. 

8. You are prompted if the test pattern is OK. 

Good Test Print 

(No Missing Lines) 

Poor Test Print 

(Missing Lines) 

• If test pattern looks OK 

A. Press Yes and you return to the PM Maintenance menu. 

B. Press Clear (back arrow key) four times to return to the 

Home screen. 

• If test pattern does not look OK 

A. Press No. A list of purges display. 

B. Select "Purge A". The system executes a purge (this may 

take a few moments). 

C. When finished, press Clear (back arrow key) to return to 

the PM Maintenance menu. 

D. Select "Test Print" to ensure that the system is printing a 

good test print (go back to step 7). 

NOTE: If the system continues to print poor test prints, you 

should replace your ink cartridge (see "Replacing the Ink 

Cartridge/Printhead" procedure in Chapter 8, Maintenance) 

and then perform another test print (see above). 

If the ink cartridge replacement does not resolve the issue, 

contact our Customer Care line at 1-800-672-6937. 

8-11


Purge 

The test print allows you to purge the printheads in an effort to fix a 

printing problem 






6. Select "Purge". 

7. You have a choice of four purges to use. Normally selecting 

"Purge A" is sufficient to purge the system, unless directed by a 

Pitney Bowes agent to do otherwise. 

PURGE 

◄Purge A 

◄Purge B 

◄Purge C 

Page 

Up 

Page 

Down 

8. The system executes a purge. This may take a few moments. 

When finished, you return to the Purge screen. 

9. Press Clear (back arrow key) 5 times to return to the Home 

screen. 

8-12 SV61195 Rev. B

Replacement (of Printhead or Cartridge) 



This option steps you through the procedure to replace either the 

printhead or ink tank (cartridge). 

NOTE: See "Replacing the Ink Cartridge/Printhead" at the 

beginning of this chapter which explains this procedure in 

detail using fi gures. 






6. Select "Replacement". 

7. You have a choice to replace the printhead or ink tank (cartridge) 

PM REPLACEMENT 

◄Replace Print Head 

◄Replace Ink tank 

Page 

Up 

Page 

Down 

The steps for each are the same, with the only difference being 

the name of the item mentioned on the screen. 

8. You are prompted to open the top cover. 

9. After cover is opened and the print head moves into replacement 

position, you are prompted to replace the print head. 

10. After replacing the print head and closing the cover, the machine 

resets and you return to the Home screen. 

8-13


8-14 SV61195 Rev. B


9 • Troubleshooting 

This chapter explains how to troubleshoot your 

mailing system. 

Getting Help.................................................. 9-2 

Web Support ........................................... 9-2 

Phone Support ........................................ 9-2 

Power Problems ........................................... 9-3 

Feeding Problems ........................................ 9-3 

Printing Problems ......................................... 9-4 

Display Problems.......................................... 9-6 

Moistening Problems .................................... 9-6 

Problems Adding Postage ............................ 9-7 

Display Messages ........................................ 9-7 

Viewing System Configuration Levels .......... 9-8 

9-1


Getting Help 

There may be times when you need help to solve a prob lem, or you 

may want more in for ma tion about how your mail ing system works. 

Pitney Bowes pro vides sev er al in for ma tion resources. 

Web Support 

Support is available from the Pitney Bowes website at www. 

pitneybowes.ca. 

Phone Support 

Technical support is available from the Pitney Bowes Call Centre. 

Before You Call... 

Please read the troubleshooting information in this chap ter. In many 

cases, it can help you resolve the prob lem. You can often restore 

normal operation by rebooting your system. 

If you need help... 

If you need to call, please have the following in for ma tion at hand: 

• Product Model: P7EC. 

• Serial number: See the back of the system. 

• Nature of problem: What happens and when does it happen? Did 

the system display an error mes sage? 

• The steps you've already taken to solve the problem and the 

results. 

Contact the Pitney Bowes Customer Response Centre at: 

1-800-672-6937. 

9-2 SV61195 Rev. B

Power Problems (nothing displays) 



1. Is power cord plugged into both the system and wall outlet? 

Make sure the power cord is not connected to a switched wall 

outlet. 

2. Check power lamp on the system. 

3. System may be in sleep mode. Press any key to wake it. 

Feeding Problems 

Clearing a stalled envelope 

1. Move transport lever to the "released" position (up and down). 

2. Carefully pull envelope out from right. 

3. Make sure deck is clear of pa per frag ments. 

4. Move transport release lever to the "home" position (sideways). 

To avoid stalled envelopes 

1. Make sure your envelopes meet our published spec i fi ca tions. 

See Chapter 1, Introduction. 

2. Feed envelopes correctly. See the instructions in Chapter 3, 

Running Mail. Don't try to feed oversize envelopes through the 

system. Use tape strips instead. 

9-3


Printing Problems 

System won't print 

System is in seal-only mode 

This mode disables printing. Press Home to return to Home screen 

and resume printing. 

Digital indicia is incomplete or streaked; poor print quality 

(see example below) 

Inspect ink cartridge 

If ink has been depleted from cartridge through meter usage or 

spillage, this will cause poor print quality or result in inability to print. 

The ink cartridge may need to be replaced. 

Print nozzles clogged 

Perform a print purge in an effort to fix the printing problem. 






6. Select "Purge". 

7. You have a choice of four purges to use. Normally selecting 

"Purge A" is sufficient to purge the system, unless directed by a 

Pitney Bowes agent to do otherwise. 

PURGE 

◄Purge A 

◄Purge B 

◄Purge C 

Page 

Up 

Page 

Down 

9-4 SV61195 Rev. B



8. The system executes a purge. This may take a few moments. 

When finished, you return to the Purge screen. 

9 Press Clear (back arrow key) to return to the Printer 

Maintenance (PM) menu. 

10. In order to verify the problem was fixed, select "Test Print". 

11. When prompted, insert an envelope through the machine. 

12. You are prompted if the test pattern is OK. 

Good Test Print 

(No Missing Lines) 

Poor Test Print 

(Missing Lines) 

• If test pattern looks OK 

A. Press Yes and you return to the PM Maintenance menu. 

B. Press Clear (back arrow key) four times to return to the 

Home screen. 

• If test pattern does not look OK 

A. Press No. A list of purges display. 

B. Select "Purge A". The system executes a purge (this may 

take a few moments). 

C. When finished, press Clear (back arrow key) to return to 

the PM Maintenance menu. 

D. Select "Test Print" to ensure that the system is printing a 

good test print (go back to step 11). 

NOTE: If the system continues to print poor test prints, you 

should replace your ink cartridge (see "Replacing the Ink 

Cartridge/Printhead" procedure in Chapter 8, Maintenance) 

and then perform another test print (see above). 

If the ink cartridge replacement does not resolve the issue, 

contact our Customer Care line at 1-800-672-6937. 

9-5


Display Problems 

Display hard to read 

Display contrast needs adjustment 


2. Select "Adjust the Contrast". 

3. Select "Increase Contrast" or "Decrease Contrast" to change the 

contrast level as necessary. 


Moistening Problems (using optional moistener) 

Envelopes don't seal 

Incorrect feeding 

Make sure you slide the envelope flap under the blue edge of the 

feed deck. If you don't, the moistener can't wet the flap. 

Low sealant level 

Check the sight glass on the left side of the moistener tank. If 

the sealant level is low, add E-Z Seal® solution until it reaches 

the bottom of the fill hole. See the in struc tions in Chapter 8, 

Maintenance. 

Dry moistener brush 

Try wetting the moistener brush. If the brush drys out quickly, replace 

the moistener wick as explained in Chapter 8, Maintenance. 

Dirty moistener brush 

Remove the moistener brush. Clean it in plain water and rinse 

thoroughly (see Chapter 8, Maintenance) 

Worn moistener brush 

Replace the moistener brush (see Chapter 8, Maintenance). 

For ordering any of these supplies, refer to Chapter 10, Supplies and 

Options. 

9-6 SV61195 Rev. B

Problems Adding Postage 



The display shows a series of messages during the adding 

postage process 

Normal 

The system is designed to display the progress of the postage re fill. 

If the procedure fails for any reason, the display tells you why. Make 

the necessary corrections. 

System fails to connect to Postage By Phone Data Centre—no 

dial tone 

System not connected to analog phone line 

Make sure you've connected your system to a work ing an a log phone 

line (the same type you connect your Fax to). Also make sure the 

phone line con nec tors are firmly seated in their re cep ta cles. 

Incorrect setup of System Options 

One or more of the system options may be setup wrong. Go to the 

system options instructions and check the following: 

• Does your phone system require you to dial a pre fix number to 

get an out side phone line? Make sure to include these in the 

setup if needed. See Chapter 7, System Options. 

• Is the dial method correct? You have to tell the system if your 

phone uses a pulse or tone for di al ing. See Chapter 7, System 

Options. 

Display Messages 

From time to time your system will display an alert or error message. 

An alert tells you that something needs at ten tion; an error message 

usually tells you about a system con di tion you can fix. In rare 

instances you may have to call for service or assistance. 

9-7


Viewing System Configuration Levels 

Sometimes in an effort to fix your problem over the phone, a Pitney 

Bowes representative may request you to look up the software and 

firmware level that is on your system. Follow these steps to do this: 





5. Select "View system info". 

6. There are 4 screens of information available about your system. 

Press Page Down to scroll through all the screens if needed. 

INTERNAL INFORMATION 

UIC Ver: xx.xx.xx 

PM Ver: xx.xx.xx 

PHS Ver: x.xx 


ASIC Ver: x.xx 

LCD Ver: x.xx 

PSD Ver: xx.xx.xx 


RM Ver: xx.xx 

RULE Ver: xx 

RATE Eff: xxxx.xx.xx 


UIC Sum: xxxxxxxxxxxxxx 

RM Sum: xxxxx 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



7. Press Clear (back arrow key) 4 times to return to the Home 

screen. 

9-8 SV61195 Rev. B


10 • Supplies and Options 

This chapter explains how to order supplies and 

ac ces so ries for your digital mailing system. It also 

tells you a little about optional equipment that 

can help you get the most value from your Pitney 

Bowes equip ment 

Supplies and Accessories........................... 10-2 

Options ....................................................... 10-2 

Integrated Weighing Platform ............... 10-2 

Moistener .............................................. 10-2 

Advertisements ..................................... 10-3 

How to Order .............................................. 10-3 

10-1


Supplies and Accessories 

Ink Cartridges 

Ink Cartridge, Red Fluorescent 793-5 

Replacement Print Head QM-1367 

Moistener Brush/Wick Assembly 

Tape 

Double Tape Sheets—300 612-7C 

E-Z Seal® 

4-Pack 118 ml Flip Top Bottles 601-9C 

1 Pack 118 ml Dabber Bottle 601-7 

4-Pack 472 ml Bottles 601-0C 

Options 

Pitney Bowes offers a number of flexible options so you can 

tailor your mailing system to meet your exact needs today, and 

expand it as your business grows tomorrow. Contact your Pitney 

Bowes Sales Rep re sen ta tive or visit the Pitney Bowes website at 

www.pitneybowes.ca to order these options. 

Scale (Integrated Weighing Platform) 

The optional scale (weighing platform) allows you to accurately 

weigh mail and packages. You have a choice of a 1 kg. or 2.5 kg. 

capacity scale. See Chapter 3, Running Mail for details on using the 

scale. 

Moistener 

The optional moistener applies sealing fluid to the envelope flap. You 

can seal envelopes or leave them unsealed, depending on how you 

feed them. See Chapter 3, Running Mail for details. 

10-2 SV61195 Rev. B

How to Order 



Options (continued) 

Advertisements 

Your system comes pre-loaded with several popular envelope adds. 

These give your mail a professional ap pear ance and can turn your 

mailings into a powerful pro mo tion al tool. Pitney Bowes can also 

provide additional envelope adds if your needs require it, up to a total 

of 20 envelope ads. 

Op tion al adds are convenient to add because they are done via 

software downloads. 

Pitney Bowes has made it easier than ever to order sup plies 

designed specifically for your mailing system. 

Ordering Supplies (only) on the Web 

Go to www.pitneybowes.ca and click on Online Store. 

Ordering Options and Supplies by Phone 

Call the Pitney Bowes Supply Line at 1.800.672.6937. Our 

rep re sen ta tives will be hap py to an swer your questions and take your 

order. 

10-3


10-4 SV61195 Rev. B

This chapter explains how to take advantage of 

the reports feature of your system. 

Overview of Reports ................................... 11-2 

Printable Reports ........................................ 11-2 

Add Postage Report ............................. 11-3 

Single Accounts Report ........................ 11-3 

Multi-Account Summary Report ............ 11-4 

Register (Funds) Report ....................... 11-4 

Configuration Report ............................ 11-5 

Error Report .......................................... 11-5 


11 • Reports 

11-1


Overview of Reports 

Your system allows you to print reports for funds usage, postage 

refills, postage tracked by account, and other valuable data. You can 

print these reports right from your machine on an envelope or tape 

sheet. The reports are accessed by pressing Reports. 

Select Report Type 

◄Printable report 

Page 

Up 

Printable Reports on Your Machine 

Printable reports include: 

• Add Postage Report 

• Single Accounts Report 

• Multi-Account Summary Report 

• Register (Funds) Report 

• Configuration Report 

• Error Report 

Printable 

◄Add Postage Report 

◄Single Accounts Rpt. 

◄Multi Acct summary 

Printable 

◄Register Report 

◄Confi guration Rpt. 

◄Error Report 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



11-2 SV61195 Rev. B

Add Postage Report 



This report lists the last 5 postage refills. 

1. Press Reports. 

2. Select "Printable report". 

3. Select "Add Postage Report". 

4. When prompted, insert tape sheet or envelope into machine. 

The report is printed and you return back to the Printable reports 

menu. 

5. Press Clear (back arrow key) to return to Report type menu or 

press Home to return to the Home screen. 

Last 5 Refills 

Date of Refill Time Refill Amount 

06 08 28 3 : 32P $75 . 000 

06 08 11 12 : 15P $50 . 000 

06 07 26 11 : 05A $125 . 000 

06 07 12 10 : 38A $100 . 000 

06 06 23 4 : 318P $100 . 000 

Acct No.: 99999999 

Meter No.: 0011969 

Printed.: 06 08 28 

Single Accounts Report 

This report provides the postage history for a single account (if the 

Departmental Accounting feature is set up on your system). 



3. Select "Single Accounts Rpt". 

4. Key in an account. 



menu. 



Account 

Report 

Account Name: SALES 

Acct Number: 1 

Pieces: 76 

Postage: $65 . 48 

1019699 

06 08 28 

11 : 01A 

11-3


Multi-Account Summary Report 

This report provides the postage history for multiple accounts (if the 

Departmental Accounting feature is set up on your system). 



3. Select "Multi Acct Summary". 



menu. NOTE: If it is a multi-page report, you will be prompted to 

insert another envelope/tape sheet. 



Accounts 

Summary 

Account No. 

1 

2 

Pieces 

10 

76 

Register Report (Funds Report) 

Postage 

$12 . 48 

$65 . 48 

1019699 

06 08 28 

11 : 14A 

page 1 of 1 

This report lists the postage used, postage available, pieces 

processed, and other information about your machine usage. 



3. Select "Register Report". 



menu. 



Funds 

Report 

Used: $495 . 86 







06 08 28 

5 : 31P 

11-4 SV61195 Rev. B

Configuration Report 



This report lists configuration information about your machine and 

Postage By Phone® account. 



3. Select "Configuration Report". 



menu. 



Cfg Report 

PBP Serial No: 0011969 

PBP Account: 99999999 

PSD Ser. # 4C46000000007E4C 

PrtHd No.:50000104 

Platform: D0 . 07 

PSD: 5. 00.00 

UIC: 11.14 

Rate Mgr: 1 . 91 

Rate Data: 

PHS: 1 . 11 

06 08 28 

9 : 25A 

PCN: P7EC 

SMR: AAA 

Error Report 

This report provides a history of error codes that your machine has 

encountered. 



3. Select "Error Report". 



menu. NOTE: If it is a multi-page report, you will be prompted to 

insert another envelope/tape sheet. 



Error 

Report 

Error Date Time Identifier Count 

06 10 08 4 : 25P 1879 001 

06 11 15 10 : 36A Oaff 000 

0011969 

06 12 28 

9: 25A 

page 1 of 1 

11-5


11-6 SV61195 Rev. B


12 • Departmental Accounting 

This chapter explains how to take advantage of 

the accounting feature of the system. 

Overview of the Accounting Feature........... 12-2 

Turning On Accounting ............................... 12-3 

Turning Off Accounting ............................... 12-4 

Turning On Account Passwords (Globally) . 12-5 

Turning Off Account Passwords (Globally) . 12-5 

Creating an Account ................................... 12-6 

Selecting an Account .................................. 12-7 

Editing an Account/Setting Up Account 

Passwords ............................................ 12-8 

Displaying Account Totals ......................... 12-10 

Clearing an Account ................................. 12-11 

Clearing all Accounts ................................ 12-12 

Deleting an Account.................................. 12-13 

12-1


Overview of the Accounting Feature 

The accounting feature allows you to track post age costs incurred 

by in di vid u als or de part ments in your organization (for example, 

En gi neer ing, Sales, A/R, etc.). Your system can store up to 25 

accounts. 

For each ac count, the system stores the fol low ing in for ma tion: 

• A name up to 12 alphanumeric characters long. 

• An account number. 

• The item total. This is the total number of pieces of mail charged 

to an account since it was last cleared. 

• The value total. This is the total amount of postage charged to an 

account since it was last cleared. 

• An account password 

The maintenance of your accounts is done through programs on the 

Accounts menu (below), accessible by pressing the selection key 

next to ACCT: line at the Home screen (if feature is activated). 

ACCOUNTS 




ACCOUNTS 

◄Edit an account 

◄Display acct totals 

◄Clear an account 

ACCOUNTS 

◄Clear all accounts 

◄Turn accounting OFF 

◄Acct Passwords 

06.08.28 ≡0.00≡ 

◄ACCT: xxxxxxxxx 

◄CLASS: xxxxxxxxxx 

◄SCALE: 0 g 

Each Accounts menu option is discussed in this chapter. 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 



12-2 SV61195 Rev. B

Turning On Accounting 



You need to turn on the departmental accounting feature when you 

first receive your machine in order to track postage by account. 

1. At the home screen, press Options. 

2. Press Page Down and select "Turn items ON/OFF". 

OPTIONS 




3. Select "Accounting". 

TURN FEATURES ON/OFF 

◄Accounting 

◄Account Passwords 

◄Auto Rating 

4. Select "Turn Accounting ON". If the supervisor password has 

been enabled, you are prompted to enter it. Key in the 4-digit 

password and select "Continue". 

5. The next screen shown depends on your machine settings: 

• If no accounts have been established, you are prompted to 

create an account. Follow the "Creating an Account" procedure 

on page 12-6, starting at step 2. 

• If accounts have been established already, the following screen 

displays. Select "Select an account". 

ACCOUNTS 




Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

12-3


6. The "Select an Account" screen displays (a sample is shown below). 

Press Page Down to see more choices (if lit). To select an account: 



◄0 None 

◄2 Sales 



06.08.28 ≡0.00≡ 


◄CLASS: xxxxxxx 

◄SCALE: 0 g 

Turning Off Accounting 

You can temporarily turn off departmental accounting whenever you 

wish. NOTE: You will not be tracking postage by account when this 

feature is turned off. 

1. From the Home screen, press the selection key next to ACCT: 

line to display the Accounts menu. 

2. Press Page Down twice and select "Turn accounting OFF". If 

the supervisor password has been enabled, you are prompted to 

enter it. Key in the 4-digit password and select "Continue" 

ACCOUNTS 




Page 

Up 

Page 

Down 

3. You return to the Home screen with no account displayed (see 

example below). 

06.08.28 ≡0.00≡ 

◄CLASS: xxxxxxxx 

◄SCALE: 0 g 

Page 

Up 

Page 

Down 




Page 

Up 

Page 

Down 

Page 

Up 

Page 

Down 

12-4 SV61195 Rev. B



Turning On Account Passwords (Globally) 

You can require operators to enter passwords when choosing an 

account. Keep in mind the folllowing when setting up this feature: 

• You must create a supervisor password (see Chapter 7, System 

Options - Changing the Lock Codes and Passwords) before you 

can turn on accounting passwords. 

• You need to establish a password for each account to complete 

the process. 

1. From Home screen, press the selection key next to ACCT: line to 

display the Accounts menu. 

2. Press Page Down twice and select "Acct Passwords". 

ACCOUNTS 




Page 

Up 

Page 

Down 

3. Select "Turn Passwords ON". You return back to the Accounts 

menu. 

4. To complete the process, create new accounts with passwords 

(see step 2 in "Creating an Account" on the next page), or 

establish passwords in existing accounts (see step 2 in "Editing 

an Account/Setting Up Account Passwords" on page 12-8). 

Turning Off Account Passwords (Globally) 

You can turn off the requirement for operators to enter passwords (if 

passwords are set up) when choosing an account. 



2. Press Page Down twice and select "Acct Passwords". 

ACCOUNTS 




Page 

Up 

Page 

Down 

3. Select "Turn Passwords OFF". At the prompt, key in the 4-digit 

supervisor password and select "Continue". 

4. Press Clear (back arrow key) or Home to return to the Home 

screen. 

12-5


Creating an Account 

You need to create an account before you can use the departmental 

accounting feature to track postage. 

1. From the Home screen, press the selection key next to ACCT: 

line to display the Accounts menu. 

2. Select "Create an account" 

ACCOUNTS 




Page 

Up 

Page 

Down 

3. If the supervisor password has been enabled, you are prompted 

to enter it. Key in the 4-digit password and select "Continue". 

4. The system will prompt for the name of this account. Key in 

a name for the account. It can be up to twelve alpha/nu mer ic 

char ac ters long. To access alpha characters, tap the appropriate 

number key until the desired character displays. When finished, 

select "Continue". 

5. If a passwords have been enabled for accounts, you will be 

prompted to enter one. 

A. Key in the 4-digit password and select "Continue". 

B. At the confirmation password prompt, re-enter the new 

password and select "Set". 

6. At the prompt to create another account, either: 

A. Press Yes/Enter and go back to Step 3 to enter another 

account OR 

B. Press No to continue. You return to the Accounts menu. 


screen. 

12-6 SV61195 Rev. B

Selecting an Account 



You can select or change an account to track postage if departmental 

accounting has been turned on. 



2. Select "Select an account" 

ACCOUNTS 






◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 

3. The "Select an Account" screen displays (a sample is shown 


account: 

Page 

Up 

Page 

Down 





prompted to enter one. Key in the 4-digit password and select 

"Continue". 



06.08.28 ≡0.00≡ 


◄CLASS: xxxxxxx 

◄SCALE: 0 g 

Page 

Up 

Page 

Down 

12-7


Editing an Account/Setting Up Account Passwords 

You can edit an account name and establish passwords for each 

account if you wish. 



2. Press Page Down and select "Edit an account". 

ACCOUNTS 




Page 

Up 

Page 

Down 



4. The "Edit an Account" screen displays (a sample is shown below). 


EDIT AN ACCOUNT 


◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 





prompted to enter one. Key in the 4-digit password and select 

"Continue". 

12-8 SV61195 Rev. B



6. After the account is selected, you have a choice to edit the 

account name or edit the account password (if the account 

password option has been turned on). 

Edit Account Name option 

A. If you select "Edit acct. name", the system prompts you for 

the new name. Key in a new name for the account. It can be 

up to twelve alpha/nu mer ic char ac ters long. To access alpha 

characters, tap the appropriate number key until the desired 

character displays. 

B. Select "OK" when done. 

C. You are prompted if you want to change the account 

password also. If you select "Yes", continue with Step B from 

Edit Account Password Option below; otherwise, you return 

to the "Edit an Account" screen 

Edit Account Password option 

A. If you select "Edit acct. password", the system confirms you 

want to change the password. Press Yes/Enter. 

B. The system prompts you for the new password. Key in the 

new 4-digit password. 

C. Select "Continue" when done. 

D. At the confirmation password prompt, re-enter the new 

password. 

E. Select "Set". You return to the "Edit an Account" screen. 

7. Press Clear (back arrow key) three times or Home (once) to 

return to the Home screen. 

12-9


Displaying Account Totals 

You can view your account totals anytime using this option. 



2. Press Page Down and select "Display acct totals" 

ACCOUNTS 




Page 

Up 

Page 

Down 

3. The "Display an Account" screen displays (a sample is shown 

below). Press Page Down to see more choices (if lit). To select 

an account: 

DISPLAY AN ACCOUNT 


◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 




4. The account number, name, pieces, and value of the postage 

used displays. Select "Continue". 

2 - Sales 

Value $0.00 

Pieces 0 

◄Continue 

Page 

Up 

Page 

Down 

5. You have a choice to either clear the account, view another 

account, or exit. 

A. Select "Clear this account" if you want to clear account 

totals. If the supervisor password has been enabled, you are 

prompted to enter it. Key in the 4-digit password and select 

"Continue". Press Yes/Enter to confirm this is the account you 

want to clear. At the confirm clear prompt, press Yes/Enter. 

B. Select "View another acct" and go back to Step 3 to enter 

another account to view. 

C. Select "Done" if you are finished. 

6. You return back to the Accounts menu. Press Clear (back arrow 

key) or Home to return to the Home screen. 

12-10 SV61195 Rev. B



Clearing an Account 

You can clear the postage totals on an account when necessary. 

CAUTION: Make sure your really want to clear an 

ac count. Once you do, the account in for ma tion is 

gone for ev er. 



2. Press Page Down and select "Clear an account". 

ACCOUNTS 




CLEAR AN ACCOUNT 


◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 



4. The "Clear an Account" screen displays (a sample is shown below). 


Page 

Up 

Page 

Down 




5. At the confirm clear prompt, press Yes/Enter (or No if you 

change your mind). The account is cleared and you return back 

to the Accounts menu. 


screen. 

12-11


Clearing All Accounts 

You can clear the postage totals on all accounts (for example, at the 

beginning of a new fiscal year) with this option. 

CAUTION: Make sure your really want to clear 

all your ac counts. Once you do, the account 

in for ma tion is gone for ev er. 



2. Press Page Down twice and select "Clear all accounts". 

ACCOUNTS 




Page 

Up 

Page 

Down 



4. At the confirm clear prompt, press Yes/Enter (or No if you 

change your mind). All the accounts are cleared and you return 

back to the Accounts menu. 


screen. 

12-12 SV61195 Rev. B

Deleting an Account 



You can delete an account, but make sure you really want to 

because you cannot get the information associated with that account 

back after it has been deleted. 

CAUTION: Make sure your really want to delete 

an ac count. Once you do, the account in for ma tion 

is gone for ev er. 



2. Select "Delete an account" 

ACCOUNTS 




DELETE AN ACCOUNT 


◄0 None 

◄2 Sales 

Page 

Up 

Page 

Down 



4. The "Delete an Account" screen displays (a sample is shown 


account: 

Page 

Up 

Page 

Down 




5. At the confirmation prompt to delete the account selected, press 

Yes/Enter to delete (or No if you change your mind). 

6. In either case, you return to the Accounts menu screen. Press 

Clear (back arrow key) or Home to return to the Home screen. 

12-13


12-14 SV61195 Rev. B

When is Text Entry Used? 


Appendix A • How to Enter Text 

Text is entered for these functions: 

• International mail (selecting a country) 

• Entering Canada Postal Codes 

• Naming a Custom Preset 

• Naming an Account (in departmental accounting) 

• Naming a Text Ad (future feature) 

How is Text Entry Done? 

Text entry is done via the numeric keypad in a fashion similar to 

current cell phone text entry. Each key, 2 through 9, has three or four 

letters displayed above it. 

There is no dedicated key to switch between alpha and numeric 

mode. On those screens (and only those screens) where either an 

alpha or numeric character may be entered (e.g. preset names, 

postal codes, account names), tap a numeric key to cycle through 

the 4 possibilities for that key. For example, tapping the “2” numeric 

key cycles through "2" - "A" - "B" - "C". Extended character sets is 

provided for foreign markets on a country-by-country basis. In those 

cases, a numeric key may be tapped several times ( > 4) to cycle 

through the complete character set associated with a key. 

Postal Codes 

In postal codes, all alpha characters are uppercase. For postal codes 

that follow a fixed format of alpha and numeric characters, only the 

appropriate alpha or numeric in each specific position is allowed. 

Custom Preset Names, Account Names, Text Ads 

For Preset names, Account names, and Text Ads, the first letter of 

the first word automatically defaults to uppercase. 

If you wish to enter two consecutive alpha characters that are located 

on the same numeric key (such as “DE”), you must wait for the cursor 

to automatically move right to the second character’s position before 

entering the second character. There is about a 1-second delay 

following an alpha entry before the cursor moves one position to the 

right. 

A-1

Appendix A • How to Enter Text 

Special Characters 

Special characters are accessed by repeatedly tapping the “1” key. 

Special characters include: 

Symbol Name 

, Comma 

& Ampersand 

* Asterisk 

. Period 

: Colon 

$ Currency symbol 

- Minus sign (dash) 

? Question mark 

/ Forward slash 

\ Backward slash 

( Open parenthesis 

) Close parenthesis 

! Exclamation point 

@ “at” sign 

+ Plus sign 

# Hash mark 

The 0 (zero) key on the keypad functions as the space key. The word 

“Space” is printed on the machine to indicate this. 

The decimal point key also functions as the Shift key. The word 

“Shift” is printed on the machine to indicate this. In the alpha 

character entry mode (any screen that accepts alpha characters), 

this key toggles between “all uppercase letters” and “all lowercase 

letters.” An indication of the current mode is presented on the bottom 

right of the display. ABC indicates the uppercase mode and abc 

indicates the lowercase mode. 

A-2 SV61195 Rev. B


Glossary 

Account—A department (e.g., "Sales”) to which postage is charged. 

Your machine al lows you to set up and choose up to 25 different 

ac counts, each with a unique name. The machine stores the total 

postage used and the num ber of mail piec es pro cessed for each 

account. 

Advertisement (envelope)—An advertising message that appears 

next to the machine's digital indicia. You can choose from an ar ray 

of stan dard and custom ads. See Chapter 10, Supplies/Options for 

ordering. 

Ascending Register ($ Used)—The total amount of post age used 

since the machine was placed in ser vice. 

Batch Register—A part of the machine’s memory that stores the 

total postage spent and the number of piec es of mail pro cessed. 

Your machine stores this in for ma tion in memory for each account. 

You can clear the con tents of the batch reg is ter if you want. 

Default—A value or setting the machine au to mat i cal ly uses unless 

you change it. As delivered, your machine has fac to ry-set defaults or 

“normal” settings. You may change these if you wish. 

Descending Register ($ Available)—The postage funds avail able 

for use. 

Digital Indicia—The imprint produced by the machine (the machine 

stamp). The word “in di cia” means postal markings. 

They may include: 

• An Advertisement. This is an optional part of the machine stamp 

that lets you convey your own special mes sage to the mail recipient. 

• The Date 

• The machine’s Serial Number 

• Postal Code 

• Information for use by Canada Post 

Home Screen—The machine display that shows your cur rent 

selections. It indicates that you're ready to print post age. 

Inspection—The process of examining the postage usage through 

the machine to assure accurate postal funds ac count ing. Your 

machine is sub ject to remote in spec tion when ev er you add postage 

to it. If you haven't re filled your machine by modem for 60 days, the 

dis play shows the mes sage “Inspection Due” if you haven't re filled it 

for 90 days, you'll see “Inspection Re quired.” 

G-1

Glossary 

To do an inspection, simply add postage or connect to the Data 

Centre as explained in Chapter 6, Adding Postage/Connecting to 

Data Centre. 

IntelliLink—A Pitney Bowes technology that allows you to download 

machine features, and postal rate and sys tem soft ware updates via a 

digital link. Future IntelliLink fea tures will also provides online access 

to manage your ac count, pur chase supplies and take advantage of a 

range of pro fes sion al services. 

Lock Code—A four-digit code that serves as a user pass word. It 

prevents unauthorized machine use. 

Modem—The part of the machine that dials into the Pitney Bowes 

Data Centre and transfers in for ma tion over the phone line. 

Origin Postal Code—The Postal Code assigned to your city or 

town. Mail processed on your machine must be posted from a 

location in your Postal Code area. 

Postage-By-Phone®—A service available through Pitney Bowes 

that allows you to buy postage and check ac count status over the 

phone. It also permits convenient postal inspection by phone. 

Presets—A custom machine setting you can call up instantly at the 

push of a button. You can assign each pre set a num ber of values, 

depending on the postage mode you're in, how your machine is set 

up and what options are in stalled. A preset will always have a name 

and postage amount, and could also have an ac count, ad, class 

of ser vice, weight of mail piece, operating mode, and other val ues 

assigned to it. 

Serial Number—The serial number found on the rear of the 

machine. 

Sleep Mode—An energy-saving feature of your machine that clears 

the display after a certain period of idle time. Press ing any key wakes 

up the display. 

Tape Sheets—A sheet of self-adhering paper which you print 

postage on and apply to a piece of mail or package that is too big to 

be processed through the machine. 

G-2 SV61195 Rev. B

A 

Accounting Feature 

Clearing all Accounts 12-12 

Clearing an Account 12-11 

Creating an Account 12-6 

Deleting an Account 12-13 

Displaying Account Totals 

12-10 

Editing an Account/Setting Up 

Account Passwords 12-8 

Overview of the Accounting 

Feature 12-2 

Selecting an Account 3-20, 

12-7 

Turning Off Account 

Passwords (Globally) 12-5 

Turning Off Accounting 12-4 

Turning On Account 

Passwords (Globally) 12-5 

Turning On Accounting 12-3 

Access Cover. See Cover, Top. 

Add Postage Key 2-5, 6-4, 11-3 

Adding Postage (Funds). See 

Postage, Adding (Funds). 

Adding Postage to Correct a Mail 

Piece 3-14 

Add Postage Report 11-3 

Advanced Options 7-23 

Advertisements, Envelope 

Description 4-2, G-1 

Downloading 4-6, 6-7 

Ordering 4-7, 10-3 

Printing 4-6 

Alpha-Numeric Keypad 2-5, A-1 

Analog Phone Line 1-2, 2-6, 6-2, 

6-6, 6-9, 7-16, 7-22, 9-7 

Ascending Register G-1 

Autodate Advance, Setting 7-7 

Auto Rating Setting 7-5 


Index 

B 

Basics Poster 1-5 

Balance (Funds in system) 6-2 

Balance (Postage by Phone) 6-3 

Batch Count 

Checking Batch Count 7-17 

Clearing Batch Count 7-18 

Description G-1 

Printing Record of 7-17 

Bypass Printing - Seal Envelope 

Only 4-3 

C 

Checklist, Applying Postage 3-2 

Class Change Options 7-16 

Confi guration Report 11-5 

Connecting to the Data Centre 

Connecting to 1-3, 6-3, 6-6 

Connecting to, other than for 

Postage 6-9 

Setting Dial-in Parameters 

7-20 

Control Panel Features 2-4 

Correcting Postage on Mail Piece 

3-14 

Correcting Date on Mail Piece 

3-16 

Cover, Top 2-2, 2-3, 8-2, 8-5 

Custom Presets. See Presets, 

Custom. 

Custom Preset Key 2-5, 5-2 

D 

Data Centre 

Connecting to 1-3, 6-3, 5-6 

Connecting to, other than for 


Setting Dial-in Parameters 

7-20 

Date, Time, and Timeouts 

Settings 7-6 

I-1

Index 

Date, Correcting on Mail Piece 

3-16 

Date/Time Printing (incoming 

mail only) 4-4 

Daylight Sav ings Time, Setting 

for 7-8 

Default Settings 


Parameters 7-20 

Presets 5-3 

Text Entry A-1 

Departmental Accounting. See 

Accounting Feature. 

Descending Register G-1 

Dial Prefi x, Entering 7-20 

Display 

Adjusting Contrast 7-4 

Description 2-4 

Problems with 9-6 

Distributor Values 

Account and User ID 6-23 

ANI/LCZ Server IP 6-23 

(ANI)/Least Cost Zone 6-23 

ANI/LCZ Server Port 6-23 

Distributor URL 6-23 

Global Password 6-23 

Overview 6-22 

Primary DNS Server 6-23 

Secondary DNS Server 6-23 

Downloads from the Data Centre 

Advertisements 6-7 

Overview 6-6 

Postal Code Update 6-7 

Postal Inspection 6-7 

Postal Rate Update 6-8 

Software Update 6-7 

System Update 6-7 

Drift, Correcting Time 7-8 

E 

Envelope Advertisements. See 

Advertisements, Envelope. 

Error Report 11-5 

E-Z Seal® 


Using in Moistener 8-6 

F 

Features, Machine 1-2. See also 

Optional Features and Options, 

System 

Feed Deck 2-3, 9-6 

Feeding Problems 9-3 

Funds Key 2-5, 3-2, 6-2, 6-5 

Funds (Postage) 

Report 6-5 

Checking in Machine 3-2, 6-2 

Checking Amount in Postage 

By Phone Account 6-3 

G 

Glossary. See Glossary chapter. 

I-2 SV61195 Rev. B 

H 

Help 

Basics Poster 1-5 

Phone Support 1-5, 8-2 

Web Support 1-5, 8-2 

High Value Warning, Setting 7-10 

Home Screen 3-3, G-1 

Horizontal Print Position, 

Adjusting 4-8 

I 

Imperial Weight, Viewing 7-14 

Indicia (meter stamp) 

Description 1-3, 4-2, G-1 

Printing Options 4-4 to 4-7 

Printing Zero Dollar Test 3-21 

Problems Printing 9-4

Ink Cartridges 


Replacing 8-2, 8-13 

Ink Out Message 8-2 

Inspection, Postal 1-3, 6-7, G-2 

IntelliLink 1-2, 1-7, G-2 

J 

Jammed (Stalled) Envelopes 9-3 

K 

Keys 

Add Postage 2-5, 6-4, 11-3 

Customer Preset 2-5, 5-2 

Funds 2-5, 3-2, 6-2, 6-3 

Lock/Power Key 2-4 

No Key 2-4 

Normal Preset 2-5, 5-2 

Options 2-5, 6-7, 8-11, 9-4, 

9-6, 9-8, 12-3, 12-5 

Page Up/Page Down 2-4 

Print Menu 2-5, 4-2, 5-2 

Reports 2-5, 11-2 

Screen Selection Keys 2-5 

Weigh/Rate 2-5, 3-7, 3-9, 5-2 

Yes/Enter 2-4 

Keying Postage, 3-7, 3-11, 3-14 

L 

Language, Change 7-24 

LED (power) 2-3 

Lettermail, Processing 3-3, 3-5, 

3-7 

Lock Code 


Setting/Disabling 7-11 

Lock/Power Key 2-4 

Low Funds Warning, Setting 7-10 

Low Ink Warning 8-2 


Index 

M 

Machine Features 

Front 2-2 

Rear 2-6 

Maintenance 

Filling the Optional Moistener 

8-6 

Replacing the Ink Cartridge/ 

Printhead 8-2, 8-13 

Removing Moistener 8-7 

Removing the Holder and 

Wick 8-9 

Running Print Tests 8-10 

Mailing or Manifest Payment, 

Printing 3-18 

Meter (Funds) Withdrawal 7-25 

Modem 


Parameters, Changing 7-21 

Moistener 

Description 2-3 

Filling 8-6 


Problems and Solutions 9-6 

Removing 8-7 

Removing Holder/Wick 8-9 

Seal Only Mode 4-3 

Using 3-5, 3-7, 3-9, 3-11 

Multi-Account Summary Report 

11-4 

N 

No Key 2-4 

Normal Preset. See Preset, 

Normal 

Normal Preset Key 2-5, 5-2 

I-3

Index 

O 

Optional Features 

Advertisements 10-3 

How to Order 10-3 

Integrated Weighing Platform 

(scale) 10-2 

Moistener 10-2 

Options Key 2-5, 6-9, 7-2, 8-11, 

9-4, 9-6, 9-8, 12-3, 12-5 

Options, System, Overview 7-2 

Options, System, Basic 

Adjusting the Contrast 7-4 

Advancing the Date on the 

Machine 7-4 

Connecting to Data Centre 

7-19 

Overview of Basic 7-4 

Setting Date, Time, and 

Timeouts 7-6 

Setting Lock Code and 

Passwords 7-11 

Setting Machine to Today's 

Date 7-6 

Setting Postage Funds 

Warnings 7-10 

Setting Scale Options 7-13 

Turning Features On/Off 7-5 

Options, System, Advance 

Change Language 7-24 

Meter Withdrawal 7-25 

Overview 7-24 

Run Install Mode 7-26 

Ordering, Supplies/Accessories 

10-2, 10-3 

Origin Postal Code G-2 

P 

Page Up/Page Down Key 2-4 

Parcel, Processing 3-9, 3-11 

Passwords, Setting/Disabling 

Accounting Passwords 12-5, 

12-8 

Lock Code 7-11 

Supervisor 7-12 

Phone Jack 2-6 

Phone Line (analog) 1-2, 2-6, 6- 

2, 6-6, 6-9, 7-19, 7-25, 9-7 

Phone Parameters 7-20 

Postal Codes 1-3, 6-7 


Postage, Adding (Funds) 

Adding Postage 6-4 

Checking Funds (Postage) 

Availability in Machine 6-2 

Checking Postage By Phone® 

Account Balance 6-3 

Connecting Your System to an 

Analog Phone Line 6-2 

Overview 6-2 

Printing a Funds (Postage) 

Report 6-5 

Problems/Solutions 9-7 

Setting Postage Funds 

Warnings 7-10 

Postage, Applying 

Adding Postage to Correct a 

Mail Piece 3-14 

Checklist Before Running Mail 

3-2 

Home Screen 3-3 

Printing a Statement of 

Mailing or Manifest Payment 

3-18 

Processing Lettermail with the 

Optional Scale 3-5 

Processing Lettermail Without 

Scale 3-7 

Processing a Parcel with 

Optional Rating Module 3-9 

I-4 SV61195 Rev. B

Processing a Parcel Without 

Optional Rating Module 

3-11 

Selecting an Account to Track 


Withdrawing Funds 7-25 

Postage By Phone (PbP) 

Change Number to Dial 7-21 

Checking Account 6-3 


Postal Code Update 6-7 

Postal Inspection 1-3, 6-7, G-2 


Postal Requirements 1-3 

Power Receptacle (AC) 2-6, 3-2 

Presets, Explanation 5-2 

Presets, Custom 

Defi ning a New One 5-6 

Deleting 5-8 

Description 5-2, G-2 

Editing Name 5-8 

Viewing (and Selecting) 5-7 

Preset, Normal 

Viewing (and Selecting) 5-4 

Printhead 


Purge Tests 8-12 

Replacing 8-2 

Printing Options 4-2 

Adjusting Horizontal Print 

Position 4-18 

Printing Date/Time on 

Incoming Mail 4-5, 4-6 

Printing/Downloading 

Envelope Ads 4-6 

Printing Problems/Solutions 9-4 

Print Menu Key 2-5, 4-2, 5-2 

Print Tests 8-10 

Overview 8-10 

Purge 8-12 

Test Print 8-11 

Purge Print Test 8-12 


Index 

R 

Rating Mail. See Postage, 

Applying 

Rate Update, Postal 6-8 

Register (Funds) Report 11-4 

Replacing the Ink Cartridge/ 

Printhead 8-2, 8-13 

Removing Moistener 8-7 

Removing the Holder and Wick 

8-9 

Reports 

Add Postage Report 11-3 

Confi guration Report 11-5 

Error Report 11-5 

Multi-Account Summary 

Report 11-4 

Register (Funds) Report 11-4 

Single Account Report 11-3 

Reports Key 2-5, 11-2 

Run Install Mode 7-26 

Running Print Tests 8-10 

S 

Safety Notes 1-8 

Scale (Weighing Platform) 

Applying Postage With 3-5, 

3-11 

Imperial Weight, Viewing 7-14 

Options 7-13 


Turning Scale On/Off 7-14 

Zeroing the Scale 7-13 

Screen Selection Keys 2-5 

Single Account Report 11-3 

Sleep Mode 

Explanation 2-4, G-3 

Setting Activation Time 7-7 

Setting Lock Code 7-11 

Slot (for Operator Guide) 2-3 


Sources of Information 1-5 

I-5

Index 

Specifi cations 

Equipment 1-6 

Intellilink Features 1-7 

Material 1-7 

Stacker Tray 1-2, 2-3 

Stalled (Jammed) Envelopes 9-3 

Supervisor Password, Setting/ 

Disabling 7-11 

Supplies and Accessories 9-2 

System Confi guration Levels 9-8 


T 

Tape Sheets 


Defi nition G-3 

Use 1-3, 3-3 

Telephone Safety 1-10 

Test Print 8-11 

Text Entry 

Account Names 12-6, 12-8, A-1 

How to Enter 2-5, A-1 

Postal Codes A-1 

Presets 5-6, 5-8, A-1 

Special Characters A-2 

When Used A-1 

Tone/Pulse, Selecting 7-20 

Transport Release Lever 2-3, 9-3 

Troubleshooting 

Display Messages 9-7 

Display Problems 9-6 

Feeding Problems 9-3 

Getting Help 9-2 

Moistening Problems 9-6 

Power Problems 9-3 

Printing Problems 9-4 

Problems Adding Postage 9-7 

Viewing System Confi guration 

Levels 9-8 

Turning ON and Off 

Accounting 12-3, 12-4 

Accounting Passwords 12-5, 

12-8 

Ad, Envelope Printing 4-2, 

4-5, 4-6 

Auto Rating 7-5 

Date/Time Printing (incoming 

mail only) 4-4, 4-5 

Lock Code 7-11 

Passwords (Supervisor) 7-12 

Printing (Bypass) 4-3 

Scale 7-14 

Sleep Mode Activation 7-7 

U 

Updates 

Postal Rates 1-3 



Uploads and Downloads 7-19 

USB (Universal Serial Bus) Port 

1-2, 1-6, 2-6 

W 

What's in this Book 1-4 

Weighing Platform. See Scale. 

Weight Change Options 7-15 

Weigh/Rate 2-5, 3-7, 3-9, 5-2 

Withdrawal, Meter (funds) 7-25 

Y 

Yes/Enter 2-4 

Z 

Zeroing the Scale 7-13 

Zone, Destination 3-9 

I-6 SV61195 Rev. B


Index 

I-7

5500 Explorer Drive 

Mississauga, Ontario L4W 5C7 

www.pitneybowes.ca 

For Service or Supplies 

Support Web Site: www.pitneybowes.ca 

Customer Support: 1-800-672-6937 

Product Name: DM100i 

Model Number: P7EC 

PB Form SV61195 Rev. B 07/06 

©2006 Pitney Bowes Inc. 

All Rights Reserved 

Printed in USA 

Printed on recyclable paper 

*SV61195REVB*

Digital Mailing System DM100i - ASAP Postage Meter Ink, BC

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