Trend Micro ScanMail for Microsoft Exchange Getting Started Guide

Introducing Trend Micro Control Manager
If a Control Manager server’s ScanMail for Microsoft Exchange server records are
lost, the agents on the products still "know" where they are registered to. The product
agent will automatically re-register itself after 8 hours or when the service is restarts.
To recover ScanMail for Microsoft Exchange servers removed from the Product
Directory:
Restart the ScanMail for Microsoft Exchange service.
Re-register the ScanMail agent to the Control Manager server.
Search for ScanMail for Microsoft Exchange, Product
Directory Folders or Computers
Use the Search button to quickly:
Add a specific or a group of ScanMail for Microsoft Exchange servers to Temp
Find and locate a specific ScanMail for Microsoft Exchange server in the Product
Directory
To search for a folder or ScanMail for Microsoft Exchange server:
1. Access Product Directory.
2. On the left menu, click Search.
3. On the working area, provide the following search parameters:
Search for
Keyword
PARAMETER DESCRIPTION
Managed product status /
Communicator status
TABLE C-6. Search Parameters
Select the object of the search from the drop
down list
Search for managed products or Communicators
based on their name, folder name, or computer
name.
This allows you to search for the object by name
Select Case sensitive to narrow down the search
results.
Select the appropriate connection status, for the
Communicator or managed product
The options are: All, Active, Inactive, Abnormal,
Product Active, and Product Inactive. Choose All
to search for objects regardless of the connection
status.
C-19