Spot Vital Signs Service Manual - Frank's Hospital Workshop
Spot Vital Signs Service Manual - Frank's Hospital Workshop
Spot Vital Signs Service Manual - Frank's Hospital Workshop
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<strong>Service</strong> <strong>Manual</strong> Overview 11<br />
<strong>Service</strong><br />
Technical assistance<br />
A Welch Allyn <strong>Service</strong> Center must perform all repairs on products under warranty.<br />
Unauthorized repairs will void the warranty. Qualified electronics personnel or a Welch<br />
Allyn <strong>Service</strong> Center should repair products out of warranty.<br />
If you have an equipment problem that you cannot resolve, call the Welch Allyn <strong>Service</strong><br />
Center nearest you for assistance. Technical service telephone support is available on<br />
normal business days.<br />
If you are advised to return a product to Welch Allyn for repair or routine maintenance,<br />
schedule the repair with the service center nearest you.<br />
Before returning a product for repair, you must obtain authorization from Welch Allyn.<br />
<strong>Service</strong> personnel will give you a <strong>Service</strong> Notification number. Returns without a <strong>Service</strong><br />
Notification number will not be accepted for delivery.<br />
If you need to return the <strong>Spot</strong> <strong>Vital</strong> <strong>Signs</strong> for service:<br />
Remove all hoses, cables, sensors, power cords, and any ancillary products not<br />
associated with the problem.<br />
Whenever possible, use the original shipping carton and packing materials.<br />
Include a packing list and the Welch Allyn <strong>Service</strong> Notification number.<br />
Note the <strong>Service</strong> Notification number on the outside of your shipping container.<br />
It is recommended to insure all returned goods. The sender may initiate any claims for<br />
loss or damage to the product.<br />
Field replacement units<br />
<strong>Service</strong> loaners<br />
Caution Unauthorized repairs will void the warranty.<br />
Included with the <strong>Service</strong> <strong>Manual</strong> is a complete list of field replacement units. Order<br />
spare parts from your local Welch Allyn <strong>Service</strong> Center.<br />
<strong>Service</strong> loaners are provided, on request, if a Welch Allyn <strong>Service</strong> Center provides repair<br />
service. Loaners for products repaired while under the original warranty, or while under<br />
service contract, are provided free of charge and are shipped within 48 hours of<br />
notification of need.<br />
For service repairs outside of warranty or contract, loaners are available for a nominal<br />
charge and shipment is subject to availability. Loaners are shipped pre-paid; however, this<br />
charge is added to the service charges.