Model Request for Tender - Department of Finance and Deregulation

More documents

Recommendations

Info

Agency Banking: Market Testing Toolkit - Model Request for Tender 3.3 Tenderers must clearly identify any amendments to the draft Contract necessary for the operation of Product-specific terms and conditions, in accordance with clause 3 of the draft Contract. 3.4 Tenderers may also submit details of Services, Fees and Product-specific terms and conditions for Services not specifically requested by […INSERT AGENCY NAME…] in the Statement of Requirement, but which, in the tenderer’s opinion, will be of value to […INSERT AGENCY NAME…]. Any information provided in respect of this clause must be provided in a separate sealed envelope or container, and will only be considered at the completion of the evaluation process, after the selection of a preferred tenderer. 4 CORPORATE STRUCTURE 4.1 Tenderers are to provide sufficient information to enable the […INSERT NAME OF AGENCY….] to clearly identify the entity with whom it will contract. Provide details of your corporate structure with an emphasis on those elements of the structure which would be accepting corporate responsibility for the conduct of the Contract. Tenderers must provide details of: (a) (b) (c) (d) (e) (f) (g) the tenderer’s full name, any trading or business name, and registered office; for a foreign company, details of its registration, incorporation and place of business in Australia and its ARBN and ABN; for an Australian company, its ACN and ABN; evidence of Australian Prudential Regulation Authority (APRA) authority to carry on a banking business in Australia in accordance with section 9 of the Banking Act, 1959; individual shareholders holding 20 percent or more of any issued capital, and particulars of any foreign national or foreign bodies or organisations in a position to exercise or influence control over the tenderer; and any matter relating to the commercial, technical or financial capacity of the tenderer which can materially affect the tenderer’s ability to perform its obligations under any resultant contract; and a profile of the tendering company or contracting entity, any parent company and any relevant subsidiary company or major contractor, which will be providing the Services set out in the Statement of Requirement directly to […INSERT AGENCY NAME…]. 5 RELATIONSHIP MANAGEMENT 5.1 Tenderers are requested to provide an outline of their approach to management of the client/banker relationship with a particular focus on the ongoing functions and activities undertaken to establish a good understanding of [....INSERT AGENCY NAME ....]’s needs and ensure that Banking Services and products are made available and, as appropriate, tailored to the [ ....INSERT AGENCY NAME....]’s needs. 5.2 Tenderers are to provide details of the key personnel (including location) who will be assigned to manage the relationship with the [...INSERT AGENCY NAME...] and specify the person primarily responsible for day-to-day contact with the [...INSERT AGENCY NAME...]. Please include a brief resume for each of these people. 6 PRICING 6.1. Tenderers are to provide details of proposed fees and charges against each of the service Financial Framework Division October 2003 20
Agency Banking: Market Testing Toolkit - Model Request for Tender items in the Statement of Requirement at Part Four. Unless otherwise indicated, proposed pricing must be complete. Any fees or charges not stated as being additional will not be allowed as a charge against any of the specified services under any contract entered into as a result of this RFT. To assist evaluation of the offer the tenderer should state the basis upon which the proposed fees are charged (e.g. per transaction, by dollar value, per facility, etc). 6.2 Where requested in the Statement of Requirement, pricing information must be related to specific transaction volumes set out in Annex D. 6.3 Tenderers must indicate against the relevant service items in the Statement of Requirement, any pricing that is, or may be, subject to variation during the proposed Term of any contract entered into as a result of this RFT, and state the basis upon which prices would, or would be expected to vary. Tenderers must also provide a summary of all pricing under the proposed contract, including transition costs and licensing and interface fees (if any), as a separate attachment to this Annex B. 6.4 Tenderers are required to provide details of any Services which are ‘taxable supplies’ within the meaning of the A New Tax System (Goods and Service Tax) Act 1999 (the GST Act), and their approach to the treatment of GST in relation to the Fees payable for such Services. Tenderers are required to separately identify the GST component of any fees on ‘taxable supplies’ (refer Part Two, clause 6). Note: Drafters must ensure that the RFT is consistent with their Agency’s specific policy and procedures in relation to the development and evaluation of tenders, in particular, pricing. This RFT is drafted on the basis that pricing information will be embedded in the tender in association with Product Modules. Where Agency policy in relation to the evaluation of tenders requires pricing to be provided as a separate schedule, the Agency must ensure that the RFT is amended to reflect this requirement. 7 SERVICE LEVELS 7.1 The Statement of Requirement at Part Four may set out specific Service Level requirements against a number of service items. Tenderers are requested to indicate whether they would be prepared to comply with these requirements or offer other Service Levels (including any additional costs in relation to the application of Service Levels) and incorporate those in any contract entered into as a result of this RFT. The Agency may have a particular interest in the possibility of Service Levels being agreed in respect of: (a) response times to desktop banking problem resolution; (b) response times in tracing cheque presentation; and (c) purchase card issue and replacement. 7.2 Tenderers should state how they propose to measure, establish, maintain and report to the Agency on agreed Service Levels that would ensure the Agency receives satisfactory service across the range of its Banking Services. 8 QUERY RESOLUTION 8.1 Tenderers should detail their approach to resolving requests or queries from the Agency, including in respect of: (a) details of a deposit and/or cheque in a deposit; (b) opening an account or change to an authority for an account; (c) queries on bank statement items; and (d) queries on fees. Financial Framework Division October 2003 21
Page 1 and 2: Australian Government Department of
Page 3 and 4: Agency Banking: Market Testing Tool
Page 19: Agency Banking: Market Testing Tool
Page 29: Agency Banking: Market Testing Tool

Model Request for Tender - Department of Finance and Deregulation

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?