scrutiny coordinating committee agenda - Hartlepool Borough Council

Scrutiny Co-ordinating Committee – 9 th March 2012 7.1
Appendix C
SECTION 1 OUTCOME DETAILS
Outcome:
28. Deliver effective customer focused services, meeting need of diverse groups and
maintaining customer satisfaction
Hartlepool Partnership
Outcome?
No
Owner: Andrew Atkin Lead Dept: Chief Executive’s
Theme: Organisational Development Other Contributors:
SECTION 2 ACTIONS
Action
Corporate
Plan
Due Date Assignee
Continue to Model Impacts of Dept for Work and Pension changes to Housing Benefits system Yes Mar 2013 John Morton
Develop framework for new Local Council Tax Rebate Scheme Yes Feb 2013 John Morton
Implement Engagement Strategy to notify claimants and stakeholders on changes to benefits support Mar 2013 John Morton
Ensure that the Council has procedures in place to meet the requirements of the Equality Act 2010 by coordinating
activities across departments to meet the items included in the Equality & Diversity Action Plan
Yes Mar 2013 Christine Armstrong
Implement Customer Service and Channel Strategy Action Plan Yes Mar 2013 Christine Armstrong
Implement Registration & Nationality Service Delivery Plan Mar 2013 Christine Armstrong
Coordinate corporate complaints process and responses to Local Government Ombudsman complaints Mar 2013 Catherine Frank
Seek opportunities to develop cost effective consultation mechanisms and generate income for the Council Mar 2013 Catherine Frank
Complete Viewpoint surveys – rounds 38 and 39 and identify alternative approach to the delivery of the
Household Survey / Place Survey.
Mar 2013
Catherine Frank
7.1 - 12.03.09 - SCC - Ser vice Planning - Appendix C HARTLEPOOL BOROUGH COUNCIL
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