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scrutiny coordinating committee agenda - Hartlepool Borough Council

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Scrutiny Co-ordinating Committee – 9 th March 2012 7.1<br />

Appendix C<br />

SECTION 3 PERFORMANCE INDICATORS & TARGE TS<br />

Code Indicator Assignee<br />

CEDCS<br />

P043b<br />

CEDCS<br />

PO16<br />

CEDCS<br />

P001<br />

LGO Complaints – LGO Investigative team decisions –<br />

total maladministration or local settlement<br />

Percentage of residents agreeing that HBC regularly<br />

asks local people about views and opinions<br />

Percentage of citizens satisfied with the overall service<br />

provided by the local authority<br />

Catherine<br />

Frank<br />

Catherine<br />

Frank<br />

Catherine<br />

Frank<br />

Targeted<br />

or Monitor<br />

Monitor<br />

Monitor<br />

Monitor<br />

Corporate<br />

Plan<br />

Collection<br />

Period<br />

Financial<br />

Year<br />

Every 3<br />

years<br />

Every 2<br />

years<br />

Current Future Targets<br />

Target<br />

(2012/13) 2013/14 2014/15<br />

Not Required<br />

Not Required<br />

Not Required<br />

7.1 - 12.03.09 - SCC - Ser vice Planning - Appendix C HARTLEPOOL BOROUGH COUNCIL<br />

15

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