Scope - Clearstream

MARKET PRACTICE BOOK - INCOME
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4.4.2. Post-payment queries: priority linked to payment amount difference
Post-payment query priorities are linked to the payment amount difference for risk reasons.
A query related to a payment amount difference
- below 50,000€ has a “normal” priority;
- between 50,000€ and 1,000,000€ has a “high” priority;
- above 1,000,000€ is considered as “top” priority;
- Additional information requests are considered as “low” priority”.
Resolution on
Query Date
€ 50.000 € 1.000.000
Normal High
+1 Business Day Same Day
Top
Immediate /
within 4 hours
Low - additional non-critical information requests only* (+2 Business Days)