The Oklahoma Pinnacle Plan - Oklahoma Department of Human ...

The Oklahoma Pinnacle Plan:
An Improvement Plan for Child Welfare Services
March 2012
c. Case reviews completed by district directors and supervisors
d. Staff retention/turnover
e. Community engagement
f. Other activities can be included at district director’s discretion.
What happens next? Within 30 days of the quality review meeting, the district director
presents a Program Improvement Plan (PIP) to the regional and division directors. The
timeframe for PIP implementation will be nine months and will focused on the top three
priorities. Reporting will occur monthly. Monitoring is the responsibility of the regional
director.
Key Data Points
The key data points will be available at the worker, unit, county, district, regional, and
statewide level and will be linked to employee performance evaluations. Key data points are
not intended to set a concrete standard for passing or not passing an annual performance
evaluation but are instead intended to guide the worker, supervisor, and all levels of
management in evaluating performance. Although many factors outside the control of
OKDHS influence child welfare outcomes, there is an expectation that all staff members know
the key data points, understand their role in reaching key data points, and demonstrate ways
they have positively impacted the key data points. All staff will be evaluated on these issues,
and failure to demonstrate an understanding and/or repeated failures in improving key data
points will result in a does not meet standards rating in employee evaluations and other
appropriate personnel action.
Program Improvement Plans
The County PIP details the responsibility of each staff member’s role in improving services in
that location. The County PIP is provided to the regional director and the deputy director
responsible for program staff. The district director is responsible for monitoring the process
and ensuring all steps are completed prior to the next quality review meeting.
24