The Oklahoma Pinnacle Plan - Oklahoma Department of Human ...

The Oklahoma Pinnacle Plan:
An Improvement Plan for Child Welfare Services
APPENDICES
March
2012
PINNACLE PLAN INITIATIVES
SFY 2013 SFY 2014 SFY 2015 SFY 2016 SFY 2017
Quarter Quarter Quarter Quarter Quarter
Initiative 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
Pinnacle Point 3
1. Set a standard for caseloads assigned to individual workers to help ensure workers have
manageable caseloads and determine the appropriate timeframe for implementation.
a. CPS workers – no more than 12 open investigations.
b. OCA – no more than 12 open investigations.
c. FCS workers – 8 families.
d. PP workers – 15 children.
e. Resource workers – 22 resources/families. If Resource workers are responsible for
completing home studies, the workload standard would be decreased accordingly.
f. Adoption workers – 8 families and 8 children.
2. Seek approval of 100 additional CWS positions, 20 child welfare supervisors and an additional
3 district directors. (See Pinnacle Point 3 – Initiative 11 for the subsequent request.)
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3. By September 1, 2012, OKDHS will develop a tracking system where all work assigned is
counted, staff experience and turnover is considered and the complexity of cases is •
evaluated.
4. Effective September 1, 2012, training for new CWS will require successful completion of a
performance competency evaluation prior to caseload assignment.
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5. By January 1, 2013, OKDHS will stop the use of secondary assignments for visiting children in
contiguous counties.
• •
6. By June 30, 2013, OKDHS will purchase updated technology such as tablets and/or smart
phones for child welfare staff.
• • • •
7. By July 1, 2013, OKDHS will improve the processes for selecting workers and supervisors by
incorporating realistic job previews and selection factors supported by workforce research, • • • • •
including a systematic assessment for selecting child welfare specialists.
8. By July 1, 2013, OKDHS will create an intensive training program for child welfare supervisors,
including a structured mentoring model for new supervisors.
• • • • •
9. By July 1, 2013, OKDHS will hire or contract with licensed clinical professionals to provide the
training, consultation and on-going support necessary to embed trauma-focused practice into • • • • •
the agency culture and to support staff in making difficult decisions about specific cases.
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Appendix H –Pinnacle Plan Initiatives and Timeframes - 38 - | P a g e