The Oklahoma Pinnacle Plan - Oklahoma Department of Human ...

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The Oklahoma Pinnacle Plan: An Improvement Plan for Child Welfare Services APPENDICES March 2012 PINNACLE PLAN INITIATIVES SFY 2013 SFY 2014 SFY 2015 SFY 2016 SFY 2017 Quarter Quarter Quarter Quarter Quarter Initiative 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 Pinnacle Point 2 1. By January 1, 2013, integration of all child welfare staff into one division will be completed. • • 2. By January 1, 2013, OKDHS will clarify the roles of all child welfare staff, leadership and administrative support with written job descriptions and revised performance evaluations. 3. By January 1, 2013, OKDHS will examine each program area to determine if there are decisions currently being made at the centralized office level that could/should be made at the local level for the purpose of empowering front-line staff. 4. By January 1, 2013, OKDHS will examine the function of providing case consultation at the centralized office level and ensure this type of case consultation is well-documented so that program staff is linked to case-specific recommendations when provided. 5. By January 1, 2013, OKDHS will finalize a regular schedule of team meetings for the division. These meetings will occur on a regular basis for the purpose of monitoring progress on plan implementation, supporting the staff in carrying out their responsibilities, breaking down barriers, sharing critical information regarding policy updates, and ensuring staff is focused on the plan goals. Some meetings may occur bi-monthly, monthly or quarterly, and some may be more appropriate for meetings via technology. • • • • • • • • Appendix H –Pinnacle Plan Initiatives and Timeframes - 37 - | P a g e
The Oklahoma Pinnacle Plan: An Improvement Plan for Child Welfare Services APPENDICES March 2012 PINNACLE PLAN INITIATIVES SFY 2013 SFY 2014 SFY 2015 SFY 2016 SFY 2017 Quarter Quarter Quarter Quarter Quarter Initiative 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 Pinnacle Point 3 1. Set a standard for caseloads assigned to individual workers to help ensure workers have manageable caseloads and determine the appropriate timeframe for implementation. a. CPS workers – no more than 12 open investigations. b. OCA – no more than 12 open investigations. c. FCS workers – 8 families. d. PP workers – 15 children. e. Resource workers – 22 resources/families. If Resource workers are responsible for completing home studies, the workload standard would be decreased accordingly. f. Adoption workers – 8 families and 8 children. 2. Seek approval of 100 additional CWS positions, 20 child welfare supervisors and an additional 3 district directors. (See Pinnacle Point 3 – Initiative 11 for the subsequent request.) • 3. By September 1, 2012, OKDHS will develop a tracking system where all work assigned is counted, staff experience and turnover is considered and the complexity of cases is • evaluated. 4. Effective September 1, 2012, training for new CWS will require successful completion of a performance competency evaluation prior to caseload assignment. • 5. By January 1, 2013, OKDHS will stop the use of secondary assignments for visiting children in contiguous counties. • • 6. By June 30, 2013, OKDHS will purchase updated technology such as tablets and/or smart phones for child welfare staff. • • • • 7. By July 1, 2013, OKDHS will improve the processes for selecting workers and supervisors by incorporating realistic job previews and selection factors supported by workforce research, • • • • • including a systematic assessment for selecting child welfare specialists. 8. By July 1, 2013, OKDHS will create an intensive training program for child welfare supervisors, including a structured mentoring model for new supervisors. • • • • • 9. By July 1, 2013, OKDHS will hire or contract with licensed clinical professionals to provide the training, consultation and on-going support necessary to embed trauma-focused practice into • • • • • the agency culture and to support staff in making difficult decisions about specific cases. • Appendix H –Pinnacle Plan Initiatives and Timeframes - 38 - | P a g e
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