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Table 13A.43<br />
Table 13A.43<br />
Aged Care Complaints Investigation Scheme (a)<br />
Unit NSW Vic Qld WA SA Tas ACT NT (b) Aust<br />
Total complaints resulting in a breach under the Aged Care Act 1997<br />
2007-08 no. 231 333 162 84 53 39 17 11 930<br />
Complaints resulting in breaches of the Aged Care Act 1997 per 1000 residents (c)<br />
2007-08 no. 4.3 8.3 5.8 6.4 3.5 9.5 10.8 29.0 6.0<br />
(a) From 1 May 2007 the Aged Care Complaints Resolution Scheme was replaced by the Aged Care<br />
Complaints Investigation Scheme.<br />
(b)<br />
(c)<br />
NT data will be variable due to small numbers.<br />
Permanent residents as at 31 December 2007.<br />
Source : DoHA (unpublished).<br />
REPORT ON<br />
GOVERNMENT<br />
SERVICES 2009<br />
AGED CARE<br />
SERVICES
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