(HPP) Performance Measure Manual

HPP 15.1
HPP 15.1: Volunteer Management
Introduction
Volunteer management is the ability to coordinate the identification,
recruitment, registration, credential verification, training,
engagement, and retention of volunteers to support healthcare
organizations with medical preparedness and response to incidents
and events.
To integrate this capability, public health and healthcare emergency
planners should coordinate with healthcare organizations to
determine when and why volunteers would be used to supplement
staff at healthcare organizations and then work towards strategies
for their effective use. This is specifically outlined in the functions of
Capability 15 from the Healthcare Preparedness Capability and crossreferenced
to the Public Health Preparedness Capability.
Capability Functions
• Participate with volunteer planning processes to determine
the need for volunteers in healthcare organizations
• Volunteer notification for healthcare response needs
• Organization and assignment of volunteers
• Coordinate the demobilization of volunteers
HPP 15.1: Volunteer Management
Measure 15.1:
Percent of HCCs that have plans, processes and procedures in place
to manage volunteers supporting a public health or medical incident.
Performance Target:
100% by the end of the project period (Year 1 data will be used to
establish baselines)
Data Elements:
Key Questions
Thinking It Through
• What are the staffing shortfalls that could be filled by volunteers
in the event of a disaster?
• What resources are available through partners (e.g., rapid
verification of credentials)?
• Does the HCC have access to an electronic system capable of
registering and verifying the credentials of healthcare
volunteers?
• Does the HCC have a process in place to ensure that volunteer
management functions are fulfilled?
• Has the HCC demonstrated the ability to:
• Receive volunteers
• Determine volunteer affiliation
• Confirm volunteer credentials
• Assign roles and responsibilities to volunteers
• Provide just in time training for volunteers
• Track volunteers
• Out-process volunteers
Volunteer Management
• Does the HCC have procedures for identifying the type and
quantity of volunteers needed to support healthcare response?
• Does the HCC have or have access to an electronic registration
system for recording and managing volunteer information that is
compliant with the current guidelines of the HHS Emergency
System for Advance Registration of Volunteer Health Professionals
(ESAR-VHP) program?
• Has the HCC coordinated with the State and HCC members to
develop plans, processes and procedures to manage volunteers?
• Has the HCC successfully tested its plans, processes and
procedures for managing volunteers during an exercise or
event? Has this taken place within the past year?
• Has the HCC successfully implemented lessons learned and
corrective action from this exercise or event within the past
year?
Pre-Incident
Healthcare
Preparedness
Response
Hospital Preparedness Program (HPP) Performance Measure Manual,
Guidance for Using the New HPP Performance Measures Page | 48