Working together for a better future - London Borough of Hillingdon

Working together for a 

better future 

Hillingdon’s Community Strategy 2005-2015 

www.hillingdon.gov.uk

Published by: 

Hillingdon Partners, 

Civic Centre, 

High Street, 

Uxbridge, 

UB8 1UW 

Main photographs by: 

Graham Mullett 

June 2005. 

HILLINGDON’S COMMUNITY STRATEGY 2005 - 2015 

WORKING TOGETHER FOR A BETTER FUTURE

Contents 

A foreword, by the Hillingdon Partners 1 

About Hillingdon 3 

Our challenges 5 

Your contribution 6 

Hillingdon to 2015 - a vision of the future 8 

Priorities for action 26 



THE HILLINGDON PARTNERS 

The Hillingdon Partners 



FOREWORD 

A foreword, by the Hillingdon Partners 

A community never stands still; it 

evolves. 

Hillingdon has changed more in the last ten years 

than at any time since our borough was created in 

1965. Now, as we look forward to a further decade 

of unprecedented advancement, improvement and 

achievement, we want to map out our vision for the 

future of our community. 

This strategy for Hillingdon aims to do much more 

than list the partnership’s short-term targets. We 

want to look beyond the next few years and paint a 

picture of Hillingdon in 2015. What it will look like; 

what it will contribute to London and the 

surrounding area; and what quality of life its 

residents can expect. In this strategy we describe 

where we want to be in ten years time and how we 

plan to get there. 

The Hillingdon story for the next ten years is one of 

challenge and opportunity. We must address the 

issues that rightly concern our residents, from the 

pressures on our green heritage, to the challenges 

of educating and supporting an increasingly diverse 

population. 

At the same time, there is much that we can take 

pride in. We have developed some thriving business 

centres across the borough, and we must look to 

encourage further economic growth in Hillingdon; 

we are engaging more closely with our community 

and looking at new ways to link our services to the 

needs of all our local neighbourhoods; and we are 

doing all this without spoiling the unique character 

of our borough and the attractive open spaces that 

make it such a rewarding place to live. On these 

foundations we can build an even more vibrant, 

forward-looking and prosperous borough. 

If this vision is to become a reality, we will all need 

to pull together. This partnership is built up of 

leading figures in the local council, police and 

health services; business and educational institutions 

and community groups. Most importantly of all, the 

partnership is designed to meet your hopes for the 

next ten years, as a resident of this borough. 

We hope this vision meets your expectations for the 

future and describes a place where you will still 

want to live, learn or work in ten years’ time. 


WORKING TOGETHER FOR A BETTER FUTURE 

1

2 

Hillingdon where town and country meet

ABOUT HILLINGDON 

About Hillingdon 

Hillingdon is a vibrant outer-London borough with 

a character all of its own. It is home to around 

248,000 people, representing a vast range of 

cultures and nationalities. Its forty-two square miles 

makes it London’s second largest borough. Within 

its borders lie historic woodland, waterways and 

fields; classic tree-lined suburban streets; shopping 

centres and urban communities. 

Hillingdon contributes greatly to the economic 

success of the capital, yet it remains one of London’s 

greenest boroughs. As the home of Heathrow 

Airport, it is also London’s foremost gateway to the 

world. 

Our borough 

The London Borough of Hillingdon was created in 

1965, when four smaller districts were merged 

together. Standing on the edge of London, it forms 

an integral part of the capital, while maintaining 

strong links with its neighbouring counties. The 

borough combines urban settings with areas of 

countryside and this protected ‘green belt’ is of 

crucial importance to the future of Hillingdon. 

Key facts: 

• Hillingdon contains 165 parks and open spaces 

and nearly 1000 acres of publicly-accessible 

woodland. 

• There are around 7,500 registered businesses in 

Hillingdon, ranging from large multi-national 

corporations to local family firms. At least 400 

voluntary organisations operate in the borough. 

• Heathrow Airport, which dominates the south of 

the borough, is one of the world’s busiest 

airports, with 64 million passengers passing 

through it every year. 

Our people 

Hillingdon is set to grow over the next ten years. 

Estimates suggest that the population will have 

swelled to around 260,000 by 2015. As it grows, our 

borough’s population will become more ethnically 

diverse. While many boroughs have an ageing 

population, a high proportion of Hillingdon’s 

residents are young people. 

Key facts: 

• Approximately 21% of Hillingdon’s population 

are from black and ethnic minority communities. 

This figure is projected to rise by 15-20% over 

the next ten years. 

• Around 41% of Hillingdon’s population is under 

30 years of age, with around 19% under 15. 

• Fewer than 3% of Hillingdon residents are 

unemployed, against a London average of over 

5%. 

Our services 

Local services for the people of Hillingdon are 

delivered by a range of organisations, many of 

which are represented within the Hillingdon 

Partners. While the health service or police might 

have roles that are clearly understood by many 

people, there is a great deal of overlap between 

different agencies in areas such as healthcare, crime 



3

ABOUT HILLINGDON 

prevention and transport. Increasingly, local 

partners work together to ensure that all services 

are meeting the needs of the community. 

Key facts: 

• Hillingdon has 92 council-run schools, three main 

NHS hospitals, 11 underground stations, 20 

community centres and 17 libraries within its 

borders. 

• The borough’s 100,000 households produce 

90,000 tonnes of refuse each year and the 

council, together with local partners, is striving 

to increase the proportion of this waste that is 

recycled. 

• Over 12,000 students from over 110 countries 

study at Brunel University, in the borough. 

4 HILLINGDON’S COMMUNITY STRATEGY 2005 - 2015 WORKING TOGETHER FOR A BETTER FUTURE

OUR CHALLENGES 

Our challenges 

Over the next ten years, Hillingdon will need to 

address key issues raised by the community, if it is to 

fulfil its potential and offer an exciting future to its 

residents. 

The changing face of the borough 

The population of Hillingdon will become more 

ethnically diverse, with a greater proportion of 

young people, over the next decade. We must adapt 

our services across the board to ensure that 

Hillingdon remains a strong and inclusive 

community. 

Sharing the benefits of prosperity 

Hillingdon is a reasonably prosperous place, but it 

has pockets of relative deprivation. We must ensure 

that every section of the community receives the 

same quality of service, be that healthcare, 

education or public safety. We must also strive to 

make the borough an affordable place to live for 

key workers such as teachers and nurses. 

The growth of Heathrow 

Heathrow is a massive employer throughout the 

region and it supports many local businesses. 

However, its expansion to include a fifth terminal 

and the proposed third runway will have a huge 

impact on Hillingdon’s transport network, 

environment and the quality of life for its residents. 

We need to share in Heathrow’s success, not be 

overpowered by it. 

Being more effective 

There is increasing pressure on the public sector to 

deliver ever-more effective and efficient local 

services. The best way for us to meet this challenge 

is through closer and smarter partnership working 

between all of Hillingdon’s public services. 

Keeping our identity 

People want to live in Hillingdon because of its 

unique character. As the pressure increases on 

London to expand over the next decade, Hillingdon 

must maintain its identity as an attractive and 

successful suburb, while still playing a full role in 

the vitality of the Capital. 



5

YOUR CONTRIBUTION 

Your contribution 

Any community strategy must reflect the hopes, 

concerns and desires of local people. 

In Hillingdon, we have always tried to base our 

plans for the future on what you have told us. In 

2004, we held our third successful community 

conference – a chance for you to tell us what needs 

to be done to improve Hillingdon. 

Once again, we were delighted by the ambition and 

commitment shown by local residents. Over 200 of 

you attended and highlighted both the positive and 

less positive aspects of life in our borough, helping 

us to shape this strategy. Key themes identified by 

you are strongly reflected in our vision for 

Hillingdon, including addressing the fear of crime 

and lack of affordable housing. Following 

overwhelming interest in a focus on young people, 

we have also introduced a seventh theme into the 

vision, specifically addressing the needs of our 

younger residents. 

Your contribution does not end here. Though this 

strategy considers the next decade, we will define 

our vision, year-on-year, in the light of your 

comments, opinions and insight. The Hillingdon 

Partners are developing their community links all 

the time, building on the work being done by 

individual partners with community groups, 

residents’ associations, patient groups and many 

voluntary organisations across Hillingdon. 

We promise to keep you informed about all our 

consultations, roadshows and conferences and we 

hope you will attend. With each new comment 

from the local community, our plans for Hillingdon 

become more focused and relevant to your 

aspirations for the borough. 


Brunel University students make their contribution to Hillingdon 

7

HILLINGDON TO 2015 – A VISION FOR THE FUTURE 

Hillingdon to 2015 – a vision for the future 

The Partners' vision is to ensure HiIllingdon is a 

pleasant and vibrant place to live and work, where 

every member of our community has access to 

excellent services and the opportunity to fulfil their 

potential. 

Over the next ten years, we want to make 

Hillingdon a closer and stronger community. Closer 

because we all share common goals for our 

borough and are committed to achieving them; 

stronger because this understanding leaves no room 

for intolerance between neighbours. 

So how do we get there? 

Strong neighbourhoods, working together 

We recognise that Hillingdon has many different 

neighbourhoods, each with its own character. We 

also recognise that some parts of the borough fare 

better than others in terms of access to healthcare, 

or educational achievement. While we firmly 

believe that every resident of our borough should 

have access to the same quality of services, we know 

that each area has its own priorities. 

We are already building on local policing initiatives 

to develop stronger neighbourhoods, where the 

police and their partners can share information with 

local businesses and the rest of Hillingdon. Through 

these networks, we will be better able to target 

criminal or anti-social behaviour and address local 

barriers to employment or access to healthcare. By 

doing this, we will create a borough of strong 

neighbourhoods, tightly linked to the rest of 

Hillingdon. 

Seamless services 

We are already looking at better ways to share 

information and work together, but by 2015 we 

want to offer seamless services to local people. We 

want health and social care to work as one, sitting 

side-by-side with education. We want all partners to 

work with the police to ensure that fighting crime is 

complemented perfectly by crime prevention 

measures across the borough. Such close partnership 

working will mean we respond more efficiently to 

your needs and are able to tackle not just the issue 

at hand, but also its underlying cause. 



Hillingdon in 2015 

In 2015, Hillingdon will be a diverse, attractive and 

successful borough. Our young people will be welleducated 

and better equipped to prosper in their 

adult lives. Our older residents will be valued by 

their community and treated with dignity. Our 

seamless health and social care services will make 

Hillingdon one of the nation’s healthiest places to 

live. Our streets will be among the safest in London. 

Our businesses will thrive and the contribution of 

Heathrow will be positive. Our borough will help 

drive London’s success, but remain self-sufficient 

and proud of its strong community and vibrant 

economy. Finally, Hillingdon will have retained its 

character and heritage. 

We have drawn up a series of short, medium and 

long-term targets and goals for our community. We 

have pulled these together in seven themes, based 

on how you have told us Hillingdon should develop: 

We want to make Hillingdon: 

A borough of learning and culture 

Where residents can develop their skills, broaden 

their knowledge and embrace new leisure pursuits. 

A safe borough 

Where crime and the fear of crime is falling, 

policing is visible and our community is safer. 

A clean and attractive borough 

Where the environment is protected, transport links 

improved and our heritage preserved. 

A borough with improving health, housing 

and social care 

Where first class health and social care and decent, 

affordable housing are available to all. 

A prosperous borough 

Where enterprise is encouraged, businesses 

supported and new jobs created for local people. 

A borough where opportunities are open 

to all 

Where communities are closer and stronger, local 

people are listened to and excellent services are 

provided for all. 

A borough where children and young 

people are healthy, safe and supported 

Where our young people are valued, properly 

educated and given the opportunity to thrive. 



9

10 

Superstars of tomorrow


Reaching our goals, together 

We have laid out ambitious plans for Hillingdon 

over the next ten years and we hope that they 

reflect your hopes and aspirations for this borough. 

Our strategy has been drawn up between us all, 

based on our consultation with you. Now the 

Hillingdon Partners must put these plans into 

action, working with each other more closely and 

effectively than ever before. 

Over the next ten years we want to take 

partnership working to a new level. We will 

introduce a new way of working, called 

neighbourhood partnerships, into Hillingdon. This 

will see local services, from the police to the council, 

working closely with each other and the local 

community in small tightly-focused areas of the 

borough. By sharing local knowledge and targeting 

local priorities we will tailor the way services are 

delivered to the needs of each neighbourhood and 

provide a unique and effective service to every 

community. 

Together with the firmest commitment to high 

quality services for every resident, neighbourhood 

partnerships will help drive our improvement over 

the next decade. 

Neighbourhood partnerships 

Putting more community police officers on the 

beat is a priority for the Hillingdon partnership. 

The National Neighbourhoods Scheme will see 

officers deployed across the borough over the 

next ten years. 

In Hillingdon, we want to take this initiative 

one step further. 

We want to use community police officers as 

the foundations of true neighbourhood 

partnerships and bring them together with 

other key services, from community nursing, to 

street cleansing. By pooling their knowledge, 

expertise, resources and even buildings, these 

partnerships will address local priorities in a 

more efficient and effective way. 

Neighbourhood partnerships will first be 

adopted in Uxbridge and Hayes, where they will 

focus on tackling the issues that matter most to 

the local community, including anti-social 

behaviour and alcohol abuse. We will then use 

our experience in Hayes and Uxbridge to shape 

further neighbourhood partnership 

programmes across Hillingdon. 



11

12 

A high flier with Hillingdon athletics club



Where residents can develop their skills, broaden their 

knowledge and embrace new leisure pursuits 

Learning is for life and for everyone. 

Hillingdon aims to support everybody in the 

borough, from the youngest to the oldest, to 

develop fresh skills, continue their education as an 

adult, or pursue new leisure interests. 

Over the next ten years, we want to create new 

opportunities for learning in Hillingdon and 

highlight the richness of the borough’s culture. We 

want to unleash the potential of our voluntary 

groups, by offering them better training and 

support, so they can further enhance our community. 

We want to encourage more and more of our 

residents, of all ages, to take a positive attitude to 

learning; whether getting to grips with a new 

language, or honing a talent they have neglected for 

years. We also want our cultural centres, sports 

facilities and libraries to be inspirational places that 

fire residents of all ages with the enthusiasm and 

confidence to reach their potential. 

By 2015, we will: 

• Rebuild or refurbish two-thirds of our secondary 

schools. 

• Provide high quality learning and skills training 

opportunities to adults and families across the 

borough. 

• Offer easy access to cutting edge, inspirational 

arts, leisure, library and sports facilities to all 

residents. 

• Create a Hillingdon Heritage Centre, where the 

community can explore the history and culture of 

the borough. 



13

14 

Police community support officers on hand to help



Where crime and the fear of crime is falling, 

policing is visible and our community is safer 

Fear of crime can be just as damaging as crime itself. 

Everybody has the right to feel safe on the streets 

and in their homes. That is why we make tackling 

crime and anti-social behaviour our highest priority. 

Our aims for the next ten years are to reduce the 

level of crime and anti-social behaviour and ensure 

that local people regard Hillingdon as one of 

London’s safest places to live. We want to tackle 

loutish behaviour in our town centres and put more 

dedicated local police officers on the beat across 

Hillingdon. We want to liaise with local people to 

make them aware of our work and help them keep 

their homes and neighbourhoods safe and secure. 

Hillingdon should be a diverse and respectful 

society, so we will target crimes motivated by 

hatred and intolerance. We will also work harder 

than ever to bring to justice those people that 

commit crimes in the home, against their partners 

and families. 


• Have substantially reduced crime, so that 

Hillingdon is recognised as a safer borough. 

• Have significantly reduced the fear of crime in 

the borough, particularly amongst older 

residents. 

• Offer specialist support to victims of hate crimes, 

motivated by racial or sexual intolerance. 

• Have given victims of domestic violence the 

confidence to seek help and brought offenders 

to justice. 



15



Where the environment is protected, transport 

links improved and our heritage preserved 

We know that first impressions last. 

All of our residents should be proud of their 

borough; businesses should feel that the local 

environment helps attract custom and visitors 

should be so impressed that they come back again! 

Hillingdon lies on the outer fringe of the Capital. 

Our position means that we benefit from more 

green spaces, parks and woodland than many 

boroughs; it also means that we don’t have the 

comprehensive transport links enjoyed by inner 

London. Our task for the decade ahead is to protect 

and enhance our green areas, while improving our 

transport network. We want to see better links with 

boroughs to the north and south and we want to 

encourage more use of public transport. Above all, 

we will ensure that the local street scene is 

attractive and well-maintained, that our refuse 

services are second to none and that we 

demonstrate an ongoing commitment to the 

environment. 


• Fully involve our residents and communities in 

the setting and monitoring of performance 

standards for all streetscene services, from street 

cleansing to graffiti removal. 

• Develop an integrated and efficient transport 

network, focused on more and better public 

transport, while addressing the needs of all road 

users. 

• Ensure that Hillingdon sets the pace for London 

in adopting environmentally-friendly policies and 

practices. 

• Fully assess the impact of development at 

Heathrow on our local environment and quality 

of life and strive to ensure that the airport’s 

future plans reflect the best interests of local 

people. 


Volunteers stake out a new discovery trail 

17


A borough of improving health, housing 

and social care 

Where first class health and social care and 

decent, affordable housing is available to all 

Caring for each other is the mark of a civilised 

society. 

Healthcare must be responsive to the needs of the 

community, social care support should protect and 

enhance our quality of life and everybody should be 

able to find somewhere decent to live. 

Looking after the health of our residents is about 

more than recruiting GPs and building hospitals. We 

want to offer the right kind of support to 

everybody who lives in Hillingdon, at every stage of 

their lives. That means helping people adopt a 

healthier lifestyle by encouraging them to eat a 

balanced diet and take exercise. Other people need 

help to tackle addictions to cigarettes, alcohol or 

drugs. Older people and residents with disabilities 

should be helped wherever possible to live a full 

life, in their own homes; and we want to do more 

to make the homes in our borough affordable, 

available and fit for purpose. 


• Ensure that all residents of the borough have no 

unnecessary delays in access to health, housing 

and social care that is tailored to their individual 

needs and the needs of their community. 

• Allow many more patients with chronic diseases, 

older and disabled people to be looked after at 

home, and offer better training and support for 

their carers, early diagnosis and treatment. 

• Create new hospital and primary care facilities 

serving the north and south of the borough. 

• Bring all council housing up to the decent homes 

standard, build hundreds more affordable homes 

and ensure that at least 1000 additional 

privately owned homes are made fit to live in. 

18 



Another new arrival at Hillingdon Hospital 

19



Where enterprise is encouraged, businesses 

supported and new jobs created for local people 

Hillingdon can be a thriving, self-sufficient centre 

for commerce. 

As home of the world’s busiest airport and one of 

London’s most successful centres for shopping, 

Hillingdon is well poised to increase its relative 

prosperity. The key for us is to ensure that this 

prosperity benefits our entire community. 

We want the next decade to bring unprecedented 

economic growth and development to the entire 

borough. We want firms up and down Hillingdon to 

benefit from the success of business hubs such as 

Heathrow Airport and Uxbridge town centre. We 

will bring local business people together to 

encourage trade within, as well as outside the 

borough. We also value the importance of the right 

vocational training for our young people, matching 

the skills we teach them to the needs of local firms; 

where Hillingdon’s businesses have a skills gap, it 

should be filled with local workers. 


• Encourage new business, through initiatives such 

as the Hayes Business Incubation Unit and closer 

working with Brunel University business school. 

• Encourage the Hillingdon Partners to buy services 

from local small and medium sized businesses 

where possible. 

• Have ensured that Uxbridge remains one of 

London’s top 10 shopping centres. 

• Operate a skills centre in Hayes to train young 

people, raise their aspirations and increase their 

chances of finding rewarding employment. 


Uxbridge, one of London’s top ten shopping centres 

21


A borough where opportunities are open to all 

Where communities are closer and stronger, local people 

are listened to and excellent services are provided for all 

Everybody is included. 

There is no point providing cutting edge services, if 

some of our residents are never able to use them. 

We are proud of our diversity and believe that our 

ever-evolving community has a bright and exciting 

future. 

We are determined to provide equal access to 

excellent services across the borough. Every resident 

should enjoy the same level of healthcare and high 

standard of education; where there are inequalities 

across the borough, we will put this right. We still 

have pockets of relative deprivation, in an 

otherwise prosperous borough and over the next 

ten years we will look to solve this problem. To 

achieve our plans we need to develop our 

relationship with you. We want to listen more to 

local people and let you tell us how to shape the 

services of the future. 


• Have recorded improving satisfaction levels from 

residents of all our communities. 

• Ensure that our equality standards are adopted 

by private sector landlords. 

• Ensure that older and disabled residents are able 

to influence decisions about services that affect 

them. 

• Develop workforces across the partnership that 

reflect the community, with higher rates of 

employment for disabled, older, and black and 

minority ethnic residents. 


Enjoying an early morning swim 

23


A borough where children and young 

people are healthy, safe and supported 

Where our young people are valued, properly 

educated and given the opportunity to thrive. 

Formative years are the most important of all. 

The most crucial responsibility we have is to our 

younger residents. If we make mistakes in the way 

we educate and care for Hillingdon’s children, we 

run the risk of failing them for life. 

Our duty to young people in our borough takes 

four forms. We must protect them from falling 

victim to crime, or being tempted into criminal 

activity themselves; we must educate them to the 

highest standard and offer each of them the best 

start in life; we must care for those who are not 

looked after properly in the family home; and we 

must listen to all of our young people and allow 

their opinions to shape the services they receive. 

By 2015, we will 

• Have raised the educational achievements of 

children, across all key stages to above the 

London average. 

• Continue to develop our strong, integrated 

network of services to protect children at risk, 

addressing exclusion and truancy from school 

and substance abuse. 

• Have established a local Children’s Trust, to coordinate 

all services for young people and 

integrate the work of the Hillingdon Partners 

with families and communities. 

• Continue to improve the health of our young 

people in partnership with the voluntary sector 

through education programmes, greater access 

to sports facilities and a wider range of social 

and recreational opportunities. 


Setting up shop in a day nursery 

25

PRIORITIES FOR ACTION 

Priorities for action 

Improved partnership working 

Activity areas 1 year target 3 year objectives 

Encouraging local initiatives 

There will be much greater focus on the 

community and problem solving locally. 

Improved partnership working and seamless 

service delivery at locality level will result in 

safer and stronger local communities. 

Importance of Heathrow Airport 

Hillingdon Partners will have comprehensive 

data and trend information on the benefits and 

disbenefits of Heathrow Airport locally and will 

work with adjoining boroughs to lobby the 

Government and the British Airports Authority 

(BAA) to ensure the borough maximises the 

benefits and minimises the disbenefits of 

Heathrow on the local area and people. 

Effective communication and engagement 

Hillingdon people will be reaping the full 

benefits of integrated and co-ordinated 

engagement by Hillingdon Partners. There will 

be much more integrated and co-ordinated 

engagement by Hillingdon Partners with local 

communities, business, sub regional and 

government organisations. 

1) Implement new safer neighbourhood teams 

covering Uxbridge North/Uxbridge South and 

Townfield /Botwell wards to: 

1(a) Widen the scope and activity of the project 

and link to other existing local initiatives such as 

SureStart, 

1(b) Set up community panels in each pilot area 

to agree priorities for action, 

1(c) Identify the scope for sharing information, 

and intelligence locally to solve problems locally, 

1(d) Identify options for sharing accommodation 

locally, 

1(e) Identify opportunities for engaging local 

communities in the pilot and 

1(f) Promote safer and stronger communities. 

(Commander Mark Toland, Met Police) 

2) Develop an approach to tackling alcohol 

misuse as part of the locality pilots. Identify 

specific targets to be met in the short and 

medium term for the project. 

(Graeme Betts, Primary Care Trust) 

3) Undertake an initial study into information 

available on Heathrow across Hillingdon 

Partners, identify gaps and proactively pursue 

the involvement of the London Development 

Agency in producing more sub regional 

information. 

(John Aldous, Primary Care Trust) 

4) Develop a consultation and engagement 

strategy which sets out a 3 year programme to 

widen community involvement and influence 

policy development and service delivery across 

Hillingdon Partners. 

(Paul Williams, LB Hillingdon) 

5) Establish a strategy across the Hillingdon 

Partners for building influential networks at a 

local, sub regional and pan London level. 

(Dorian Leatham, LB Hillingdon) 

Locality working extended across the borough 

following pilots' success in improving local 

service delivery, solving problems and winning 

local community support. 

Ensure that alcohol abuse, associated anti-social 

behaviour and environmental crime is reduced. 

In particular reduce assaults in pilot areas by 

20%. 

Ensure reliable and comprehensive data and 

trend information is available that allows 

Hillingdon Partners to mount a powerful case to 

the Government and the British Airports 

Authority (BAA) on the real impact of Heathrow 

on the locality and to have made progress in 

pursuing this line with neighbouring boroughs. 

Consultation and engagement strategy 

successfully rolled out. More consistent and 

wider community consultation and feedback 

across the Hillingdon Partners. 

Have established relationships and networks 

with businesses, adjoining boroughs and other 

organisations which increase learning, lobbying 

and influencing opportunities for the Hillingdon 

Partners. 



Improved partnership working 


Improving working practices 

In 10 years there will be much greater 

integration of service planning across the 

Hillingdon Partners and sharing of resources, 

facilities and overheads, all of which will have 

made a contribution to a significant 

improvement in services and increased customer 

satisfaction and quality of life for people in 


6) Improve joint working across Hillingdon 

Partners to: 

6(a) develop and timetable regular strategy 

meetings for the LSP executive/cabinet, 

6(b) agree a procedure and timetable for 

producing the community strategy, 

6(c) ensure that the protocols already agreed are 

consistently applied by all theme groups. 


7) Establish a corporate team to identify, assess 

and make proposals to improve joint working / 

sharing of office space; single access points for 

services; professional services, training and 

information / intelligence. 

(Gerry Edwards, LB Hillingdon; Barbara Wood, 

Primary Care Trust; Peter Hague, Met Police) 

8) Establish a set of protocols for developing 

and managing partnerships and meeting 

recommendations of Audit Commission report 

on ‘Probity in Partnerships’ to reflect best 

practice. 

(Jean Palmer, LB Hillingdon) 

9) Pilot a joint council / Department of Works & 

Pensions team locally to provide an integrated 

service for undertaking financial assessments and 

providing welfare advice to residents. Review 

progress and consider extending to include the 

Primary Care Trust and to cover council tax and 

housing benefits. 

(Phillip Sharpe, LB Hillingdon) 

10) Further develop the single assessment process 

for older people to include other partners, such 

as the London Fire Brigade. 

(Philip Sharpe, LB Hillingdon) 

Joint working and policy development accepted 

as the norm, with many more examples of 

corporate working, joint funding, shared 

information / intelligence and shared overheads 

at all levels across the Hillingdon Partners. 

Independent administrative support available to 

the Hillingdon Partners through joint funding or 

secondment. 

Implement in full each element of action plan 

formulated to deliver recommendations of 

‘Probity in Partnerships’ report. 

Services successfully integrated and income 

maximised for residents using the service. 

All opportunities taken to expand the process 

beyond the health and social care agenda, for 

example to include leisure and cultural activities. 



27




Supporting adult and community learning 

Within 10 years, voluntary and community 

groups will have widespread access to accredited 

and non accredited training and tailor made 

quality assurance support within the voluntary 

sector itself. High quality learning and skills 

opportunities will be available to adults and 

families in all areas of the borough. 

Expanding cultural services 

All Hillingdon residents will have easy local and 

online access to a range of excellent, welcoming 

and inspirational libraries, arts, leisure and sport 

facilities which provide opportunity for creative 

learning, informal learning and active lifestyles. 

11) Ensure 50 voluntary and community 

organisations benefit from training, capacity 

building and quality assurance support. 

(Carol Coventry, Hillingdon Association of 

Voluntary Services; Gill Sanches, LB Hillingdon) 

12) Increase the number of adult learners and 

families participating in learning and skills 

opportunities by 2%, (400) making specific 

efforts to include traditionally hard to reach 

areas in the south of the borough. 

(Tricia Collis, LB Hillingdon) 

13) Build new adult education facility on the 

Brookfield site, Park Rd, Uxbridge. 


14) Deliver the ‘It’s Your Choice’ programme, to 

increase information for residents on choices 

about active lifestyles. 

(Eileen Smyth & Andrew Knight, LB Hillingdon) 

15) Develop and distribute 3 editions of ‘Cultural 

Hillingdon’ so that it includes wider activities and 

reaches a wider audience. 

(Trisha Grimshaw, LB Hillingdon) 

16(a) Continue to progress plans to improve 

library facilities in Hillingdon. 


16(b) Increase visits to Hillingdon's libraries by 

3% (45,000). 

16(c) Increase the number of items borrowed 

from libraries by 8% (116,954 items). 

16(d) 2200 children to achieve 4 visits to libraries 

as part of the summer reading challenge. 

16(e) 115 children between 8 – 14 years make 

4 visits to an after school ‘stories from the web’ 

club. 

(Josie Mitchell/ Eileen Smyth, LB Hillingdon) 

17) Contact 3,250 children aged under-three and 

their families through the ‘bookstart outreach’ 

programme. 

(Liz McMillan, LB Hillingdon) 

Roll out the training, capacity building and 

quality assurance support programme to a 

further 50 voluntary and community 

organisations. 

Expand the programme to increase the number 

of adult learners and families participating in 

learning opportunities by 650 continuing with 

specific efforts to include learners from 

traditionally hard to reach areas and those 

without level 2 qualifications. 

Provide further new adult education facilities in 

the borough, including at the new Ruislip High 

School. 

Use survey information to show increased 

satisfaction and awareness ratings from the 

2003/04 level of 

+2% for leisure (to 43%) 

+3% for libraries (to 70%) 

+5% for theatres and halls (to 45%). 

Comprehensive information is easily available 

about learning and cultural opportunities as 

part of Hillingdon's approach to widening 

access to services. 

To open a new combined public library and 

adult education centre in Ruislip Manor. 

Improve library visits by a further 3% and issues 

by a further 1%, increase the use of on-line 

services and continue to deliver well-promoted 

events, programmes and learning opportunities 

for all the community. 

Encourage increased use of library services by 

under fives; including contact with 7,800 

children aged under-four and their families 

through the ‘bookstart outreach’ programme. 

28 






18) Increase the attendance at arts facilities and 

arts events by 2% (7,600). 

(Sandra Bruce Gordon, LB Hillingdon) 

19) Deliver the annual summer events 

programme at Manor Farm and the autumn 

bigfest street festival in Uxbridge. 

(Trudi Lee Daughters; Sandra Bruce Gordon, LBH) 

20(a) Continue to progress plans to improve 

leisure facilities in Hillingdon. 

(Bill King, LB Hillingdon) 

Increase attendance at arts facilities and arts 

events by a further 5% (19,000). 

Establish a policy to grant fund community 

groups to develop capacity which allows them 

to contribute to arts service objectives. Support 

at least 6 local groups. 

Continue to deliver these and other programmes 

to further increase attendance at arts facilities 

and events. 

To provide a new sports and leisure complex at 

Hillingdon House Farm in Uxbridge including 

indoor and outdoor swimming facilities, a fitness 

suite, sports hall and outdoor athletics facility. 

Understanding our heritage 

Hillingdon’s communities are able to explore and 

enjoy Hillingdon’s history and heritage through 

the development of heritage facilities including a 

borough heritage centre. 

Active older people 

Services will be designed and integrated to 

ensure opportunities for older people for 

enjoyment, achievement, contributing to society 

and economic well-being. 

20(b) Sustain the visits to the leisure facilities at 

690,000 visits per year, including a 1.5% increase 

in membership of the fitness zone. 

(Nicky McDermott, LB Hillingdon) 

20(c) Expand the fitness activities in the leisure 

facilities available to children and young people 

aged 11 to 16 years to 10 hours a week. 

(Nicky McDermott, LB Hillingdon) 

20(d) Increase the average number of participants 

in the holiday activity programmes organised by 

the council from 65% to 80% capacity. 

(Mohamed Bhimani, LB Hillingdon) 

21) With Brunel University add 35% of the 

archives to the online catalogue in the first year 

of 'heritage builds bridges' project. 

(Carolynne Cotton, LB Hillingdon; Mandy 

Mordue, Brunel University) 

22) Begin restoration work at Manor Farm site 

and develop the design of the heritage 

interpretation centre on that site. 

(Trudi-Lee Daughters; Trisha Grimshaw, LB 

Hillingdon) 

23) Establish benchmark data for over 50s 

participating in learning, cultural and leisure 

activities. 

(Howard Griffin, LB Hillingdon) 

To provide new leisure facilities in Hayes 

including swimming pool, sports hall, fitness 

facilities and public library. 

Deliver a 3% increase in annual visits to leisure 

facilities through a balanced programme of use 

of new build and refurbished sports and leisure 

facilities, which meets the needs of diverse 

communities. 

Establish a policy for use of leisure facilities by 

children and young people, including targets 

which complements the objectives of the 

children and young people theme group. 

The archive collections of local, regional and 

national importance held by partners can be 

accessed by the public online and collections of 

photographs and artefacts of local significance 

digitised. 

Complete the restoration of the Manor Farm 

site and open the heritage interpretation centre. 

With Brunel University progress plans to 

establish a heritage centre for the whole 

borough. 

Extend the opportunities for older people to 

participate in leisure, recreation and cultural 

activities and increase the number of older 

people enjoying learning, leisure and culture 

activities above the 2005 benchmark. 



29




Developing secondary education 

In 10 years, as part of our vision for secondary 

education in the borough, we will have 

redeveloped or rebuilt at least two-thirds of the 

secondary schools in the borough under the 

Governement's ‘Building Schools for the Future’ 

programme. 

24) Increase the ‘young at heart’ fitness sessions 

for over 50s from 2 to 3 per week at Highgrove 

Fitness Zone. 

(Leah Bird, LB Hillingdon) 

25) Provide 40 free ‘taster sessions’ on using 

computers for the over 50s in five more libraries. 

(Helen Vincent, LB Hillingdon) 

26) Deliver gentle dance and exercise classes once 

a week for over 50s at the Compass Theatre. 

(Heather Whittam, LB Hillingdon) 

27) Move Stockley Academy in Yiewsley from the 

current Evelyns School buildings to the new 

academy buildings by September 2005. 

(David Tully, LB Hillingdon) 

28) Open Harefield Academy to replace John 

Penrose School. 

(David Tully, LB Hillingdon) 

Open the new 900 place Ruislip High School 

with adult education and sports facilities at 

Sidmouth Drive. 

Move Harefield Academy from the current John 

Penrose buildings to the new academy buildings. 

www.third-avenue.co.uk 





Tackling anti-social behaviour 

Within 10 years the number of residents that 

identify anti-social behaviour as a major concern 

will be significantly reduced. 

Addressing the fear of crime 

The fear of crime, in particular that felt by older 

people, will be significantly reduced. 

Safer neighbourhood teams 

Safer neighbourhood teams will have been 

introduced across the whole borough and 

embedded to successfully tackle local community 

issues. 

Reducing crime 

Total crimes in the 10 comparative crime 

categories in the national policing plan will be 

substantially reduced and Hillingdon will be 

recognised as a safer borough. 

29) Reduce the number of Hillingdon residents 

identifying anti-social behaviour as a major 

concern by 4%. 

(Supt Bob Parkinson, Met Police) 

30) Implement the local ‘Anti-Social Behaviour 

Strategy’. 

(Mark Hankins, LB Hillingdon) 

31) Run six ‘Cleansweep’ operations to address 

anti-social behaviour particularly in town centres. 

(Ch Insp Maurice Hartnett, Met Police) 

32) Undertake at least 6 courses and activities 

targeting the 3 wards with the highest criminal 

activity, to reduce by 58 the number of nonaccidental 

fires and malicious calls. 

(John Woodgate, London Fire Brigade) 

33) Undertake alcohol awareness and enforcement 

operations to reduce anti-social behaviour. 

(Chief Insp Maurice Hartnett, Met Police) 

34) Establish a further five Controlled Drinking 

Zones to curb anti-social behaviour. 


35) Implement ‘Operation Scrap it’ to remove 

abandoned vehicles within 72 hours of first report. 

(Phil Poplett, LB Hillingdon) 

36) Reduce the number of Hillingdon residents 

identifying crime as a concern by 4%. 


37) Develop a publicity and communication plan 

to inform communities about action taken or 

planned to address the threat of crime. 

(Chief Supt Mark Toland, Met Police) 

38) Publish a quarterly community safety 

newsletter, which reassures local people about 

their safety. 

(Chief Supt Mark Toland, Met Police) 

39) Establish 5 new safer neighbourhood teams 

bringing the total to 8. 


40) Establish a steering group and a dedicated 

team to deal with prolific and priority offenders. 

(D/Supt Geoff Ervine, Met Police) 

Reduce the number of Hillingdon residents 

identifying anti-social behaviour as a major 

concern from 89% in the Crime Survey 2004 to 

77%. 

Ensure the ‘Anti-Social Behaviour Strategy’ is 

fully operational across the borough. 

Reduce the number of non-accidental fires and 

malicious calls by 173 from 1727 in 2003/04 to 

1554. 

Review progress and introduce additional zones 

if circumstances demand. 

Ensure the 72 hour standard is consistently 

applied across the borough. 

Reduce the number of Hillingdon residents 

identifying crime as a concern from 87% in the 

Crime Survey 2004 to 75%. 

Ensure (a) the effective co-ordination and 

integration of the Police publicity / 

communication with that of Hillingdon Partners 

(b) that the wider community is aware of steps 

being taken to tackle crime. 

Introduce safer neighbourhood teams into 16 

wards in the borough. 

Reduce total crimes in the 10 comparative crime 

categories featured in the national policing plan 

by 20%, a reduction of 3,769 crimes. 



31




Burglary 

Vehicle crime 

Assault 

Hate crime 

Comprehensive services will be available to 

vulnerable victims of crime and there will be a 

reduction in the number of repeat victims of 

domestic violence, race crime and homophobic 

crime 

41) Specifically target the following crime measures: 

41(a) Reduce residential burglary by 5% (102) 

from the 2003/04 figure. 


41(b) Arrange 6 theatre presentations to raise 

awareness of home security for older people. 


41(c) Run 3 publicity campaigns to raise 

awareness of home security. 

(Chief Insp Maurice Harnett, Met Police) 


42(a) Reduce vehicle crime (theft of and theft 

from) by 8%(437) from the 2003/04 figure of 5459. 


42(b) Run a publicity campaign to raise awareness 

of crime prevention actions by vehicle owners. 


42(c) Investigate linking the borough-wide 

Automatic Number Plate Reader (ANPR) 

initiative with the Council’s CCTV system to help 

reduce car crime. 

(Richard Stainthorpe, LB Hillingdon) 


43(a) Reduce assaults (common assault, actual bodily 

harm, grievous bodily harm and sexual assaults) by 

5% (119) from the 2003/04 figure of 2383. 

(Det Supt Ervine, Met Police) 

43(b) Deploy the bin-a-knife scheme in eight 

borough locations. 



44(a) Reduce the number of repeat victims of 

domestic violence, race crime and homophobic 

crime by 8%, a reduction of 23. 

(Det Supt Geoff Ervine, Met Police) 

44(b) Support the development of a Lesbian, Gay, 

Bi-sexual and Transgender (LGBT) Forum to assist 

with the reporting of homophobic crime. 

(David Brough, LB Hillingdon) 

44(c) Run publicity campaigns to raise public 

awareness of domestic violence and racial 

harassment, including a White Ribbon Day to 

engage practitioners in domestic violence issues. 

(David Brough; Teresa Chiappinelli, LB Hillingdon) 

Reduce residential burglary by 25%, a reduction 

of 513 crimes. 

Continue to explore innovative ways to involve 

older people and the voluntary sector in 

improving home security. 

Reduce vehicle crime (theft of and theft from) by 

26%, a reduction of 1459 crimes. 

Reduce assaults (common assault, actual bodily 

harm, grievous bodily harm and sexual assaults) 

by 15%, a reduction of 358 crimes. 

Repeat initiative annually across the borough. 

Reduce the number of repeat victims of 

domestic violence and hate crime by 25%, a 

reduction of 70. 

By March 2008 the Lesbian, Gay, Bi-sexual and 

Transgender (LGBT) Forum will be fully 

established and working with the Police to 

reduce homophobic crime. 


Mobile phone security advice from the police 

33




Making the environment safer 

Hillingdon’s private and public spaces will be 

safer and there will be fewer accidents. Road 

safety around all schools will have been 

reviewed, they will all have travel plans and all 

physical measures will have been completed. 

45) Extend safer routes to schools from 15 to 30. 

(Andy Codd, LB Hillingdon) 

46) Introduce 10 new pedestrian crossings in the 

borough. 

(Jack Webster, LB Hillingdon) 

47) Ensure all major planning applications 

continue to be assessed against ‘Designing Out 

Crime’ criteria. 

(Jean Palmer, Local Planning Authority) 

Extend to include 70 schools in the borough. 

Improve the safety of road users, particularly 

older and disabled people, through the 

introduction of road safety improvements in high 

priority locations. 

All major development schemes accord with 

‘Designing Out Crime’ best practice. 

Actors explain the risk of bogus callers 





Making a cleaner greener borough 

Within 10 years Hillingdon will have clean and 

safe streets, parks, open spaces, and public 

places. Both the built and natural environments 

will have greater protection and improvements. 

Education and enforcement campaigns will 

ensure that anti-social behaviour is not tolerated. 

Improving the streetscene 

Across the borough residents and communities 

will be fully engaged in setting and monitoring 

performance standards for all streetscene services 

and national cleaning standards will be met. 

48) Install 100 new waste bins on the streets and 

in parks. 

(Colin Russell & Mary Worrall, LB Hillingdon) 

49) Undertake a borough wide campaign to 

highlight and resolve problems of dog fouling. 

(Mary Worrall, LB Hillingdon) 

50(a) Ensure the average time for the council to 

remove graffiti is reduced to 2 days. 

(Colin Russell, LB Hillingdon) 

50(b) Organise a one-day conference of partner 

organisations to introduce a co-ordinated 

approach to graffiti. 

(Kathy Sparks, LB Hillingdon; Mick May, 

Groundwork) 

51(a) Agree targets and specific actions for 

delivering greater use of open space for 

recreation, conservation and food growth. 


51(b) Extend adult education ‘taster sessions’ on 

allotments to one additional site in the south of 

the borough. 


52) Undertake at least 6 capacity building green 

space enhancement projects in partnership with 

local people and interest groups. 


53) Pilot locality working in two areas to help 

co-ordinate streetscene services, give a speedier 

response to complaints and improve residents’ 

satisfaction. Ensure links to neighbourhood 

policing initiatives and review success of pilots. 

(Kathy Sparks, LB Hillingdon) 

54) Involve communities and residents in 

monitoring performance and setting standards 

and work with partners to resolve, and respond 

to, streetscene issues. 


55) Ensure that 75% of the borough’s highways 

reach national cleaning standards. 

(Colin Russell, LB Hillingdon) 

56) Increase from 10 to 14 the number of public 

toilets in the borough. 

(Duncan Jones, LB Hillingdon) 

To improve cleanliness of the borough as a 

whole by meeting targets set and responding 

flexibly to changes in environmental crime. At 

least one park in the borough will be given a 

Green Flag award. 

Deliver actions to allow greater use of green and 

other open spaces for recreation, conservation 

and food growth within a safe environment. 

Ensure the ‘Green Spaces Strategy’ and the ‘Open 

Spaces Strategy’ are delivered to maximise use of 

parks and open space across the borough. 

Roll out locality pilots to other areas to deliver a 

more effective, efficient and enhanced street 

scene service in partnership with local 

communities, stakeholders and partner 

organisations. 

Maintain level of performance and improve. 



35




Improving access and transport 

Working closely with Transport for London, 

mainline rail providers both in London and to the 

north and the west, the local bus operators, other 

partners and the community, a completely 

integrated transport network will have been 

developed. In particular, this will develop strong 

north/south public transport links and high quality 

interchanges. A further high priority will be the 

streamlining of road and rail freight routes. The 

needs of road users and pedestrians will have been 

taken into account and air quality problems will 

have been addressed through accessibility 

planning, travel plans, local implementation plans 

and the air quality strategy. The backlog in road 

maintenance will have been fully addressed in 

accordance with Government targets. 

57) Obtain approval from Mayor of London to 

Hillingdon’s ‘Local Implementation Plan for 

Transport’. 

(Janet Rangeley, LB Hillingdon) 

58) Seek funding from Transport for London for 

annual programme of transport and related 

traffic works. 

(Janet Rangeley, LB Hillingdon) 

59) Invest an additional £1 million to improve 

the condition of the borough’s non principal 

classified and unclassified roads. 

(Jon Westell, LB Hillingdon) 

Develop sustainable and healthier transport 

aimed at reducing dependence on private car 

use including the development of initiatives with 

Hillingdon Partners and others on car and fleet 

sharing and travel planning. Ensure appropriate 

links are made to the healthier borough and the 

prosperous borough theme groups. 

Roll programme forward on an annual basis. 

A sustainable borough 

We will develop environmentally sustainable 

principles including waste minimisation, energy 

efficiency and the reduction of carbon emissions, 

which will underpin the decision-making 

processes of the Hillingdon Partners and meet 

the Government’s 33% recycling target by 2015. 

60) Introduce a waste minimisation strategy 

which promotes a pro-active campaign for waste 

minimisation, enforcement and recycling by the 



61) Increase the frequency of kerbside recycling 

from a fortnightly to a weekly service. 


62) Increase the overall recycling and composting 

rate in the borough to 28.5%. 


63) Undertake an energy awareness audit across the 

Hillingdon Partners to identify, promote and adopt 

best practice and set targets for energy efficiency for 

2008. 

(Sue Buckingham, Brunel University; Peter 

Papworth, LB Hillingdon) 

64) Investigate extending the council contract to 

procure sustainable paper and stationery goods 

to other Hillingdon Partners. 

(Melissa O’Sullivan, Lorraine O’Dea, LB Hillingdon) 

Ensure an integrated approach across Hillingdon 

Partners which contributes significantly to waste 

minimisation, enforcement and recycling. 

Increase the overall recycling and composting 

rate in the borough to 31%. 

Deliver measurable improvements in energy 

efficiency across the Hillingdon Partners in areas 

including efficient boilers, low energy lighting 

and improved building insulation. 





Planning and development 

Robust planning policies will be in place to 

ensure that the natural and built environment is 

protected and enhanced. A balanced approach 

to development will have been delivered which 

focuses housing and other development on 

accessible ‘brownfield’ sites and provides 

appropriate safeguards for the borough's Green 

Belt, other green spaces and environmentally 

sensitive sites, including those of conservation 

value. 

Heathrow Airport 

Any further expansion of Heathrow leading to 

a worsening of the environment and quality of 

life for those living and working around the 

airport, such as the third runway, will have been 

resisted. A range of measures will be in place to 

reduce air pollution and overall travel 

movement to the airport and the long term 

health impact of Heathrow will have been 

assessed. 

65) Prepare and implement the Local Development 

Framework including the Biodiversity Action Plan 

and Hillingdon Design & Accessibility Statement. 


66) Continue to protect Green Belt land. 


67) Finalise and implement an action plan to 

further develop the planning enforcement 

service and publish protocols. 


68) Ensure ‘Supplementary Planning Guidance on 

Planning Obligations’ is met in respect of, for 

example, the provision of health care facilities, 

school places, training schemes and other social 

infrastructure. 


69) Review the air quality monitoring regime 

around Heathrow to help future assessment of 

air quality on residents. 

(Peggy Law, LB Hillingdon) 

70) Set up community liaison with stakeholders 

to cover and evaluate complaints about airport 

noise. 


71) Install new equipment to noise monitoring 

terminal to continuously monitor airport noise. 


Ensure that an up to date development plan is 

in place which is guiding development in the 

borough. 

Ensure there is no loss of Green Belt land to 

new development. 

Marked increase in the speed with which 

breaches are investigated and acted upon with 

efficient procedures for rapid identification and 

resolution of breaches. 

‘Supplementary Planning Guidance on Planning 

Obligations’ will be met so that the social and 

other impact of development schemes is fully 

met. 

Improved information on air quality to inform 

local residents and council actions. 

Stronger links with community and more direct 

action concerning complaints. 

Improved information on noise pollution to 

inform residents and council actions. 

Gazette Newspapers 

HILLINGDON’S COMMUNITY STRATEGY 2005 - 2015 WORKING TOGETHER FOR A BETTER FUTURE 37


A borough of improving health, housing and social care 


Improving health 

Over the next 10 years there will be significant 

improvement year on year in the general health 

and well being of the people of Hillingdon and 

narrowing of health inequalities. 

Long term conditions 

Hillingdon people will lead ever healthier 

lifestyles and more people with chronic disease 

each year will be supported with high quality 

care to live at home. 

72) Train 60 health professionals as ‘Stop 

Smoking’ community advisors, and increase the 

number of ‘Stop Smoking’ clinic sites. 

(Penny Thorpe, Primary Care Trust) 

73) Undertake a needs assessment and local audit 

of alcohol services and review current provision. 

(Gareth Jones, Primary Care Trust) 

74) Produce and circulate advice and information 

regarding alcohol misuse for use by a wide 

range of key stakeholders. 


75) Put in place a programme of activities 

including exercise and sporting activities for 

vulnerable mental health clients as part of 

’Learn and Share’ under the ‘Capital 

Volunteering’ scheme. 

(Catherine Knights, Primary Care Trust) 

76) Develop a modular carers training 

programme that will enable carers to improve 

their own health and strengthen their skills to 

support anyone with a long-term condition at 

home. (Zaid Dowlut, LB Hillingdon) 

77) Run the ‘expert patient’ programme to help 

people living with long-term conditions maintain 

their health and improve their quality of life 

through self management. 

(Sue Taylor, Primary Care Trust) 

78) Deal more effectively with repeat admissions 

to hospitals by introducing the 'case 

management model' and having the equivalent 

of 2 whole time community matrons in post, 

managing approximately 100 patients. 

(Siobhan Clarke, Primary Care Trust) 

To improve the health and well-being of the 

population, by promoting good health, 

preventing ill-health and injury, and reducing 

deaths from heart disease, stroke, cancer and 

suicide in Hillingdon. 

Increase number of four week smoking quitters 

to 1900 in 2007/08. 

Develop needs-based provision linked to 

Hillingdon Partners Alcohol Harm Reduction 

project. 

Ensure alcohol misuse communications strategy in 

place. 

Develop successor arrangements to ensure 

sustainability of programme. 

Improve support to people with long-term health 

conditions through high quality care closer to 

home and increased capacity of people to 

manage their own conditions. 

Repeat and develop courses to further increase 

the well being and skills of carers across the 

borough. 

Continue to provide at least four courses per 

annum. 

Have the equivalent of four whole time 

community matrons in post. 





Improving access to services 

There will be fair and prompt access to modern, 

high quality health, housing and social care for 

all of Hillingdon's communities with no 

unnecessary delays in the delivery of quality 

services. 

79) Extend development of the community 

diabetes ‘consensus care’ service to cover the 

whole borough, with the intention of caring for 

up to half of all Hillingdon residents diagnosed 

with Type 2 diabetes. 

(Shailen Rao, Primary Care Trust) 

80) Ensure that 80% of all residents diagnosed 

with diabetes are offered digital retinal 

screening. 

(Shailen Rao, Primary Care Trust) 

81) Ensure that 100% of patients wait no longer 

than 13 weeks from GP referral to outpatient 

consultation and, once on the waiting list, no 

longer than 26 weeks for day case or in-patient 

treatment. 

(Terry Kelly, Primary Care Trust) 

82) Increase the provision of affordable homes 

for local people by 80 units. 

(Jeff Maslen, LB Hillingdon) 

83) Increase by 50% the number of private sector 

dwellings made fit from 250 to 375, primarily for 

older and disabled people. 


84) Bring an additional 1123 council dwellings 

up to the ‘Decent Homes’ standard. 


85) Increase the percentage of acceptable 

waiting times for new service users, aged 65 

and above, being assessed for service from 70% 

to 80%. 


86) Increase the number of problem drug users 

in drug treatment programmes from 323 to 381. 


87) Increase the percentage of drug users 

retained in treatment for 12 weeks or more 

from 35% to 45%. 


To provide a community based service for people 

with diabetes through GP practices and 

community based multi-disciplinary teams. 

To provide a systematic call and recall based 

digital retinal screening service for all people 

with diabetes in Hillingdon. 

To improve access to good quality health, 

housing and social care for all communities in 


Ensure that 100% of patients wait no longer 

than 8 weeks from GP referral to outpatient 

consultation and no longer than 13 weeks for 

diagnostic procedures. 

Increase the provision of affordable homes for 

local people by an additional 130 units. 

Increase the number of private sector dwellings 

made fit by an additional 560 dwellings, subject 

to continuing levels of capital funding. 

Bring 100% of council dwellings (11,000) up to 

the ‘Decent Homes’ standard. 

Increase the percentage of acceptable waiting 

times for new services users aged 65 and above 

to 86%. 

Increase the number of problem drug users in 

drug treatment to 461. 

Increase the percentage of drug users retained 

in treatment for 12 weeks or more to 55%. 



39




Improving quality of life, independence and 

choice 

Each year over the next 10 years residents will 

enjoy improved quality of life, independence 

and choice. Those with greatest needs will be 

allowed to choose how they are supported by 

integrated services that value diversity. Health 

services will be delivered from modern buildings 

including new hospital and primary care facilities 

serving the north and south of the borough. 

88) Ensure that at least 30% of GPs are able to 

use 'Choose and Book', enabling patients a choice 

of hospital at the time of consulting their GP. 

(Geoff Cross, Primary Care Trust) 

89) Develop recommendations and an action 

plan to introduce the single assessment process 

for people with learning disabilities. 

(Jane Wood, LB Hillingdon) 

90) Provide opportunities for 10 more adults 

with learning disabilities to be helped to live in 

a supported tenancy. 

(Jane Wood, LB Hillingdon) 

91) Increase the number of extra care sheltered 

homes for frail older people from 91 to 120. 


92) Introduce a range of methods to support 

older people to live independently in the 

community, which promote social inclusion 

including; 

92(a) Increasing the number of extra care units 

specifically for older people with dementia to a 

minimum of 5% (6 in number) of the total extra 

care units available. 

(Philip Sharpe, LB Hillingdon) 

92(b) ensuring that the percentage of standard 

pieces of assistive equipment delivered to the 

person requiring them within 7 days of ordering 

rises from the 2003/04 figure of 87% to 92%. 

(Nick Ellender, LB Hillingdon) 

93) Increase the number of older people helped 

to live at home from 90% to 93 per 1000 older 

people. 


94) Increase intensive home care as a percentage 

of intensive home and residential care from 32% 

to 33% (51 people). 


95) Reduce the number of older people being 

admitted to residential or nursing care by 5% 

(38 people). 


Ensure that at 100% of GPs are able to use 

'Choose and Book', enabling patients a choice 

of hospital at the time of consulting their GP. 

To promote quality of life, independence and 

choice for those in greatest need by improving 

service and involving residents in decisions 

about the services they receive. 

Single assessment process to be operating 

effectively and informing future planning. 

Ensure that a minimum of 20 additional adults 

with learning disabilities are helped to live in a 

supported tenancy. 

Increase the number of extra care sheltered 

homes for frail older people to 180. 

Increase the number of extra care units 

specifically for older people with dementia to 9. 

Ensure that the percentage of standard pieces 

of assistive equipment delivered to the person 

requiring them within 7 days of ordering rises 

to 93%. 

Increase the number of older people helped to 

live at home to 95 per 1000 older people. 

Increase intensive home care as a percentage of 

intensive home and residential care to 35%. 

Continue to reduce the number of older people 

being admitted to residential or nursing care by 

5% per annum. 





Safe and sustainable environment 

In 10 years time Hillingdon will be a much 

healthier, safer and sustainable borough due, in 

part, to the integration of activities wherever 

possible to link health with safety and a 

sustainable environment. In particular, air 

quality will have improved, accidents will have 

declined and much greater use will be made of 

open space and other leisure opportunities to 

make lifestyles healthier. 

96) Develop means of engaging with hard to 

reach groups in order to identify needs and 

develop appropriate services to meet those 

needs. 

(Zaid Dowlut, LB Hillingdon) 

97) Enable 100% of mental health outpatient 

appointments and elective admissions to be 

booked by the patient in advance. 

(Geoff Cross, Primary Care Trust) 

98) Begin delivery of the ‘Supporting People’ 5 

year strategy to help older people, younger 

people and people with a learning disability to 

increase and maintain independence in their 

own home. 

(Paul Feven, LB Hillingdon) 

99) Introduce an air quality action plan by 

prioritising short-term measures which are likely 

to have a significant impact on local air quality, 

including working in partnership with the West 

London Alliance to assess impact of freight 

operations and the Greater London Authority to 

produce a ‘Code of Construction Best Practices’. 


100) Develop the ‘Children Reclaim Our Parks’ 

(CROP) programme with the children’s fund and 

council green spaces team so that activities are 

running in 3 parks. 

(Andrew Knight, Healthy Hillingdon) 

101) Under the ‘healthy walks’ scheme extend 

the volunteer network and increase the number 

of walk options from 7 to 10. Target older 

people and ethnic minority women to participate. 

(Elizabeth LeBreton, Healthy Hillingdon) 

102) Extend scope for GP referrals to include 

'active for life’ classes. 

(Andrew Knight, Healthy Hillingdon) 

103) Expand ‘active lifestyles’ initiative to involve 

the community in environmental and 

conservation projects. Run 2 pilots to focus on 

youth and older people. 

(Andrew Knight, Mary Worrall, LB Hillingdon) 

The needs of hard to reach groups are being 

identified and met as an integral part of the 

service planning process. 

Deliver objectives identified in the ‘Supporting 

People’ strategy. 

Build on short term measures to deliver 

demonstrable improvements in air quality. 

15 community based groups of children and 

parents running active programmes in parks 

across the borough. 

20 walks running regularly across the borough 

providing a range of active and social networks 

for older people from all communities. 

A range of options available across the borough 

for referral to active lifestyle adult education. 

Establish programme that engages school 

children in neighbourhood enhancement on at 

least 3 sites. Test and extend, if viable, the linking 

of social networks for adults and people over 50 

to the promotion of active lifestyles and 

environmental improvement. 



41




Delivering a prosperous borough 

Within 10 years the Hillingdon Partners will be 

contributing positively to the economic 

prosperity and vitality of the borough and the 

sustainability of the local economy; in particular 

working with businesses to achieve strong 

economic growth. 

104(a) Establish the business / economy theme 

group of the Hillingdon Partners. 

104(b) Ensure the ‘Strategy for a Sustainable 

Economy’ is adopted. 

(Nigel Cramb, LB Hillingdon) 

105) Establish a Hillingdon business forum with 

wide business representation 


106) Develop a corporate social responsibility 

programme which business signs up to 


107) Complete feasibility study and business plan 

to release London Development Agency (LDA) 

capital funding for the construction of business 

incubation units in Hayes. 


108) Develop proposals to improve the balance of 

local small and medium enterprises (SME) and 

large-scale contractors within LB Hillingdon’s 

procurement arrangements. 


109) In partnership with Brunel University and 

the ‘West Focus’ project, identify barriers and 

weaknesses affecting the long-term financial 

sustainability of Hillingdon’s voluntary sector. 


110) Hold 3 events in relation to business planning, 

sources of finance and procurement/commissioning. 


111) As part of the ‘business start up’ initiative, 

run a programme to include the following: 

150 business information sessions 

69 Business Advice Sessions 

31 Business Consultancies 

25 Business Start-ups 

Evaluate successs with Brunel Business School. 


112) Maintain Uxbridge’s position as one of 

London’s top ten shopping centres. 

(Brian Murrell, LB Hillingdon) 

113) Finalise plans and strategy for improving 

Hayes town centre in partnership with key 

stakeholders. 


Strong economic growth achieved through the 

delivery of the economic strategy for the 

borough within a sub-regional context. 

Business forum thriving and providing focus for 

wider business engagement in community 

programmes as part of corporate social 

responsibility. 

20 new businesses created as occupants of the 

Hayes business incubation units. 

Significantly increased numbers of SMEs 

involved in procurement. Council signed up to 

‘Small Business (SME) Friendly Concordat’. 

Voluntary and community sector organisations 

better able to access mixed funding sources 

and less dependant on grant funding. 

Greater levels of new business start-ups and 

survival rates within Hillingdon, in particular, 

minority ethnic businesses. 

Vibrant and sustainable town centres supported 

by effective and inclusive town centre 

partnerships. 

Demonstrable improvement and significant 

regeneration of Hayes town centre. 





Improving the skills of the workforce 

Vocational training and the skills level of the 

workforce will have increased significantly, 

thereby improving the employability of local 

people. High quality jobs and training 

opportunities will be available, for which local 

people, including ‘excluded groups’ will be 

suitably qualified. 

Maximising the benefits of Heathrow Airport 

Local people and the local economy will be able 

to maximise the economic benefit from 

Heathrow Airport and its proximity. 

Improving transport 

The business partnership will have developed strong 

links with local, regional and national transport bodies 

and providers and be able to promote and lobby for 

improvements to transport infrastructure that support 

a sustainable and growing economy in the borough. 

114) Develop a firm proposal with partners for 

creating a multi-functional skills centre in Hayes. 


115) Deliver employment training schemes, youth 

enterprise initiatives, as part of the ‘Hayes Heston 

Southall regeneration scheme’, that produce 

benefits for local people. 


116) Contribute to Hayes Heston Southall 

training programmes on the needs of ‘excluded 

groups,’ specifically (16 – 24 years) providing 

training for 100 young people not currently 

engaged in education or employment. 


117) Extend programmes to a new facility at 

Jupiter House, Hayes for 16-19 year olds not in 

education or employment. 


118) Devise with key partners a pilot training 

programme for hotels and the construction 

industries to address their future employment 

skills requirements. 

(Peter Sale, LB Hillingdon) 

119) Expand the ‘Meet the Buyer’ programme to ensure 

local businesses are able to maximise the opportunities 

the programme offers. Evaluate the outcomes. 

(Joe Hardman, BAA; Nigel Cramb, LB Hillingdon) 

120) Work with British Airports Authority (BAA) 

and other regional partners to ensure that BAA’s 

local labour strategy delivers employment 

opportunities to local people. 


121) Organise a seminar to examine successful 

local initiatives to extend procurement/supply 

chains and the introduction of travel plans. 

(Joe Hardman, BAA; Nigel Cramb, LB Hillingdon) 

122) Work with partners to secure a firm plan for 

the redevelopment of the Hayes station site. 


Programmes in place to address low aspirations, 

low attainment and low skills/low pay in the 19+ 

age group and vocational training opportunities 

extended for the 14-16 age group. 

Successful delivery of Hayes Heston Southall 

programmes; London Development Agency 

commitment to continue funding further work 

on the regeneration of the sub-region. 

Work collaboratively at regional and sub regional 

level with a range of partners and possible 

funders to secure investment over the medium 

term for improving skills and employment 

opportunities. 

Complete programme with hotels and construction 

industries, identify future skills needs and create a 

direct link between the aspirations, training and 

employment opportunities of local people. 

Greater involvement of local business and the 

local workforce in airport related business. 

Lobby Transport for London and Mayor’s Office for 

investment in transport infrastructure in the borough. 

Major improvements made to Hayes Station. Continue 

to argue the case for extension of the Central Line to 

Uxbridge and the benefits of linking the West London 

tram to the Hayes transport hub. 

HILLINGDON’S COMMUNITY STRATEGY 2005 - 2015 WORKING TOGETHER FOR A BETTER FUTURE 43




Improving access to services and employment 

Within 10 years the Hillingdon Partners aim to 

ensure: 

1) there is equal and excellent access to services 

for all our communities 

2) service standards have improved markedly for 

all communities 

3) the workforce across the Hillingdon Partners is 

representative of the communities it serves 

4) all this is reflected in high satisfaction levels 

across the borough. 

Supporting older people and disabled people 

Services will be designed and integrated to 

ensure older people and disabled people have 

equal opportunities for enjoyment, achievement, 

contributing to society and economic well being. 

123) Ensure that equalities action planning is 

addressed throughout the community strategy. 


124) Ensure appropriate service assessment and 

monitoring procedures are introduced across key 

partners. 

(Sonia Gandhi, LB Hillingdon; Chief Insp Maurice 

Hartnett, Met Police; Geoff Cross, Primary Care 

Trust) 

125) Promote equal access and equality standards 

in the private housing sector and with registered 

social landlords. 

(Charlotte Graves, Ealing Family HA; David 

McCulloch, LB Hillingdon) 

126) Review council procurement policies and 

practices against criteria recommended by the 

Race Relations Amendment Act. Ensure links to 

procurement actions under ‘prosperous borough’. 

theme. 

(Mark Moore, LB Hillingdon) 

127) Provide 2 clinical placements for refugee 

doctors at the Orchard Practice, Hayes. 

(Zoe Berry, Primary Care Trust) 

128(a) Extend the council contact centre service 

to include housing, council tax and older people’s 

care services. 

(Lynn Smith, LB Hillingdon) 

128(b) Pilot local access to council services in 2 

libraries in the borough and via the mobile 

library. 


129) Establish a policy framework across the council 

to ensure older people’s and disabled people’s issues 

are addressed comprehensively at all levels. 


130) Ensure the views of older people and disabled 

people influence expenditure of the council’s older 

persons / disabled persons capital fund. 


131) Promote the employment opportunities of 

disabled people across the Hillingdon Partners. 

(Sonia Gandhi, LB Hillingdon; Jaua Harris, Met 

Police; Melanie Smith, Primary Care Trust) 

Equalities issues will be addressed as an integral 

part of planning and developing services. 

Improved access to services across all 

communities, including ‘hard to reach’ and 

excluded groups, improved service levels and 

community satisfaction levels are evident 

through: 

• national and local performance indicators; 

• monitoring processes; 

• user feedback. 

Equal access and equality standards in the public 

and private sector will be comparable. 

Procurement and equalities policies will 

complement one another. 

Extend practice. 

Extend the council contact centre to cover all 

relevant council services and local contacts across 

the borough. 

To have a consistent and comprehensive policy 

framework across Hillingdon Partners within 

which services for older people and the disabled 

are delivered in an integrated and co-ordinated 

way. 

Decisions in this area will be consistently 

influenced by service users. 

Increase the proportion of people working for 

the Hillingdon Partners who are disabled, older 

or from ethnic minority groups to better reflect 

the borough’s population as a whole. 





Addressing inequalities 

Differences in health, educational achievement 

and skills levels between communities in different 

parts of the borough will have evened themselves 

out through a general and marked improvement 

in service delivery and attainment. 

Poverty within the borough will have been 

reduced to a minimum through the take up of 

employment schemes, benefits payments and all 

other support measures. 

Encouraging community development and 

engagement 

Community development and comprehensive 

consultation will allow all communities the 

opportunity to influence service development 

and delivery. 

132) Complete a minimum of 500 fire safety 

checks in vulnerable people’s homes to advise 

them about fire hazards and fit smoke detectors 

where necessary. 

(Eamon Brady, London Fire Brigade) 

133) Promote healthy lifestyles for children and 

young families in 4 libraries in areas of greatest 

deprivation in the borough. 

(Eileen Smyth, LB Hillingdon; Andrew Knight, 

Healthy Hillingdon) 

134) Work with schools to identify strategies 

which target under-performing groups of pupils 

whose level of attainment is to be improved. 

(Anne Newton, LB Hillingdon) 

135) Develop ‘local explorer walks’, mini health 

fairs and web based links to services and 

information which promote healthy living. 

(Andrew Knight, Healthy Hillingdon; Eileen 

Smyth, LB Hillingdon) 

136) Install 400 home insulation measures for 

people over 60 or on low incomes to be 'safe 

and warm at home'. 

(David McCulloch, LB Hillingdon) 

137) Take action to deliver the Government’s new 

performance standards for housing benefits. 

Establish standards for the medium term. 

(Neil Stubbings, LB Hillingdon) 

138) Ensure existing forums are representative of 

Hillingdon's communities and that views from 

those forums are encouraged and seen to be 

acted upon by Partners. 

(Richard Robbins, John Doran, Asima Mahmood, 

LB Hillingdon) 

139) Ensure minority groups are fully included in 

consultation on the Local Development 

Framework. 

(Matthew Paterson, Waqar Ali, LB Hillingdon) 

140) Invest in community development to allow 

all minority communities, including the disabled 

and those with learning difficulties to better 

participate and influence service development. 


Voluntary Services; Nigel Cramb, Waqar Ali, 

LB Hillingdon) 

Continue programme but increase annual 

number of fire safety checks to a minimum of 

600. 

Increase the proportion of people from diverse 

backgrounds who have information about 

healthy lifestyles so that the health of those 

communities improves. 

Support schools to deliver agreed objectives to 

raise the levels of attainment of underperforming 

groups of pupils to be in line with 

London and national averages at key stages 2, 3 

and 4. 

Expand to include all communities. 

Increase the number of older people and people 

on low incomes, who remain 'safe and warm at 

home' as a result of improved home insulation. 

Ensure services achieve targets established and 

so reduce poverty through efficient working and 

take up of benefits payments. 

Ensure that comment from existing forums is 

used to inform service development across the 


Ensure increasing involvement with minority 

groups to inform policy and service development. 

Continue to invest in capacity development 

which strengthens minority communities and 

excluded groups and allows them to exert more 

influence on their environment and the services 

they receive. 



45




Community Cohesion 

Hillingdon's diverse communities will be stronger 

and more cohesive; tolerance will be fostered 

through education, community development 

and the knowledge that services are provided 

fairly to individuals, based solely on need. All 

individuals and communities will be treated 

with respect and different cultures will be 

valued for the contribution they make to the 

richness of the borough. 

141) Ensure that the mobility forum is set up and 

established. 

(Janet Rangeley, LB Hllingdon; Angela Wegener, 

Disablement Association Hillingdon) 

142) To mark 2005, ‘The Year of Volunteering’ 

publicise and promote volunteering 

opportunities in Hillingdon. 


Voluntary Services) 

143) Review the use of community and other 

facilities, in particular the use by minority groups, 

including older people and take action to 

encourage wider usage as appropriate. 

(Trisha Grimshaw, Tom Murphy, LB Hilingdon) 

144) Run a campaign to promote good relations 

and respect between communities and 

individuals in those communities. 

(Head of Communications, LB Hillingdon) 

Encourage transport providers to work together 

on transport policy and issues locally so that the 

views of minority groups are addressed. 

Increase support across the Hillingdon Partners 

for volunteering opportunities and set targets 

for delivery as a matter of course. 

Ensure that use of community and other 

facilities is maximised and is available to all 

groups in Hillingdon. 

Continue to encourage the development of 

stronger more cohesive communities and 

continuing good race relations. 



A borough where children and young people are healthy, safe and supported 


Protecting children and young people 

In 10 years time all children will have the 

maximum opportunity to be safe and healthy 

and all children in need or at risk will be 

safeguarded. 

145) Establish local safeguarding Children Board 

with full participation of key partners. 

(Kamini Rambellas, Cathy Bambrough, LB 

Hillingdon) 

146) Develop and deliver the Hillingdon local 

preventative strategy to support children and 

families in the borough. 

(Pauline Nixon, Cathy Bambrough, LB Hillingdon) 

147) Increase referral rates of young people with 

drug related problems to specialist support 

from 101 to 120. 

(Angela Flux, Healthy Hillingdon; Gareth Jones, 

Primary Care Trust) 

148) Carry out 2 pilot fair test purchasing 

exercises of age-restricted goods including 

alcohol and tobacco. 

(Sue Pollitt, LB Hillingdon) 

149) Increase the number of looked after children 

in permanent family placements by 6% from 51 

to 54. 

(Kamini Rambellas, LB Hillingdon) 

150) Agree a council/primary care trust strategy 

to deliver Government targets on reducing 

teenage pregnancies. 

(Carol Page, LB Hillingdon/Primary Care Trust). 

151) Establish a benchmark and targets for future 

years for getting teenage mothers into 

educational training. 

(Carol Page, LB Hillingdon/Primary Care Trust) 

152) In partnership with arts, youth and leisure 

services, extend the mental health and social 

inclusion programme for young people, 

targeting hard to reach groups and thereby 

increase the number of children and young 

people accessing mental health services by 10%. 

(Angela Flux, Healthy Hillingdon) 

153) Establish baseline data for the number of 

children and young people who are victims of 

crime or bullying. 

(Jan Sergeant, LB Hillingdon) 

154) Reduce the percentage of permanently 

excluded primary pupils to 0.05% and secondary 

pupils to 0.41% per 1000 of the population. 

(Sue Woodrow, LB Hillingdon) 

Ensure all children in need and at risk continue 

to be protected and services for them improved. 

Implement recommendations of the ‘Best Value 

Review of Services to Vulnerable Children’, 

including a strategy for commissioning 

children’s placements, developing preventative 

services and creating 3 community based access 

and support teams. 

Increase referral rates of young people with 

drug related problems to specialist support from 

120 to 150. 

Establish a range of procedures, which are 

regularly used and seen to restrict sales of 

tobacco, alcohol and dangerous substances to 

young people. 

Increase the number of looked after children in 

permanent family placements by a further 13%. 

In line with Government targets, endeavour to 

reduce the number of teenage pregnancies by 

40%. 

Deliver targets as established in 2005/06. 

Ensure children and young people’s mental and 

physical health needs are identified and 

supported at an early stage through improved 

preventative services. 

Achieve year on year reductions in the number 

of children and young people who are victims 

of crime or bullying. 

Reduce the percentage of permanently excluded 

primary pupils to 0.03% and secondary pupils to 

0.3% per 1000 of the population. 



47




155) Reduce the number of young people entering 

the criminal justice system by 2% (9 cases). 

(Lynn Hawes, Kamini Rambellas, LB Hillingdon) 

156) Reduce incidence of re-offending in 

comparison to the 2001 national baseline by 5%. 

(3 cases). 

(Lynn Hawes, LB Hillingdon) 

157) Reduce proportion of custodial sentences to 

5% of the number of sentences passed. 

(Lynn Hawes, Kamini Rambellas, LB Hillingdon) 

158) To agree a strategy to reduce infant 

mortality and stillbirths, targeting families at risk 

and protecting our most vulnerable families. 

(Lorna Longman, Primary Care Trust; Sally 

Dauncy, HHT) 

159) To analyse the patterns of childhood 

mortality in Hillingdon and promote initiatives 

to target avoidable situations (i.e. road traffic 

accidents, assault, accidents and injuries within 

the home environment, self harm) 

(Margaret Macfarlane, HHT; Catherine Holland, 

Primary Care Trust) 

160) Increase the percentage of children 

immunised in Hillingdon before their 5th 

birthday from the existing low comparative rate. 

(Siobhan Clarke, Primary Care Trust) 

161) To define and reduce the prevalence of 

smoking between 11-15 year olds in Hillingdon. 

(Jason Tong, Primary Care Trust) 

162) Audit the prevalence of self-harm in the 

borough to determine its scale and 

characteristics. 

(Gill Dickenson, Catherine Holland, Primary Care 

Trust; Margaret McFarlane, HHT) 

163) Implement a coordinated programme for 

multidisciplinary health assessment for pre school 

children with additional needs. 

(Siobhan Clarke, Joan Veysey, Primary Care Trust) 

164) To ensure comprehensive Child and 

Adolescent Mental Health Services (CAMHS) are 

in place across the borough and services to 

Children with Disabilities and 16-17 year olds 

improved accordingly. 

(Catherine Holland, Primary Care Trust) 

165) To agree a strategy and deliver an increase 

in support to parents. 

(Catherine Holland, Primary Care Trust) 

Reduce the number of young people entering 

the criminal justice system by 5% (22 cases). 

Reduce incidence of re-offending by an 

additional 3%. 

To have maintained proportion of custodial 

sentences at 5% of the number of sentences 

passed. 

To reduce childhood and infant mortality and 

stillbirths from 3.9% to 2.5% 

To be inline with the national average by 

reducing childhood mortality rates and the 

proportion of children aged 1-19 who die. 

To be in line with the national average. 

To reduce the prevalence of smoking from 11% 

of young people aged 11-15 to 8% 

To be in-line with Government targets by 

reducing the incidents of self harm by 30%. 

To have robust and accessible assessment 

processes in place, which satisfy the needs of 

families who have children with additional 

needs. 

CAMHS will be increased by at least 10% each 

year across the service according to local 

priorities through increased staffing, patient 

contacts and / or investment levels 

To increase the provision of emotional and 

practical support to families/carers within 

Hillingdon by 300% 

48 






Providing for children and young people 

Services will be designed so that children and 

young people have full opportunities for 

enjoyment and achievement and are able to 

contribute to society and the local economy. 

There will be fully integrated services for young 

people that reflect flourishing partnerships 

between the council and the voluntary sector, 

providing the opportunity for personal, social, 

educational and physical development. 

Educating children and young people 

The overall educational achievement and skills 

levels of pupils, especially those with particular 

needs or those under performing will have risen 

to the London or above the London average. All 

schools will provide a supportive environment 

that maintains the health and well-being of 

pupils, parents/carers and staff. 

166) Ensure that one children’s centre is fully 

operational to provide multi-agency services to 

children aged 0 to 4 years and their families in 

their local communities. 

(Alison Booth, LB Hillingdon) 

167) Extend family learning opportunities 

throughout the borough. 


168) Engage parents in family literacy, numeracy 

and language provision in partnership with 20 

schools throughout the borough. 


169) Establish benchmark data and set future 

targets for the take up of sporting, leisure and 

cultural activities by children and young people. 

(Howard Griffin, LB Hillingdon) 

170) 40% of students in years 9, 10 and 11 to 

have the opportunity to participate in 

entrepreneurial activities. 


171) Establish six local neighbourhood youth 

projects in partnership with the voluntary sector. 

(Tom Murphy, LB Hillingdon) 

172) Improve the overall performance of 

Hillingdon children at all key stages of 

education to meet the following targets: 

Key stage 2 

English 83% 

Maths 83% 

Key stage 3 

English 74% 

Maths 75% 

Science 73% 

Key stage 4 

GCSE 5 A* C 54% 

(Stephen Box, LB Hillingdon) 

173) Increase the number of children leaving care 

aged 16 and over with 5 or more GCSEs grade A 

to C from 5 (2002/03 figure) to 31 and the 

number of children leaving care aged 16 and 

over with 1 GCSE grade A to G or the NVQ 

equivalent from 19 (2002/03 figure) to 100. 

(Kamini Rambellas, Chris Hogan, LB Hillingdon) 

Establish twelve additional children’s centres. 

Increase families participating in family learning 

activities by 5%. 

Increase the number of parents engaged in 

family literacy, numeracy and language 

programmes by 5%. 

Ensure the take up of sporting, leisure and 

cultural activities by children and young people 

increases from the 2005 benchmark 

70% of students in years 9, 10 and 11 to have 

the opportunity to participate in entrepreneurial 

activities. 

Expand neighbourhood provision for young 

people to increase their participation in youth 

activities, particularly vulnerable and hard to 

reach young people. 

Improve the overall performance of Hillingdon 

children at all key stages of education to be at 

least in line with or above London averages. 

Increase the proportion of children leaving care 

aged 16 and over with 5 or more GCSEs grade A 

to C and the proportion of children leaving care 

aged 16 and over with 1 GCSE grade A to G or 

the NVQ equivalent by a further 10%. 



49




174) Increase the number of 16–19 year old care 

leavers in employment, education or training 

from 74% to 80%. 

(Chris Hogan, Kamini Rambellas, LB Hillingdon) 

175) Reduce the number of 16–18 year olds not 

in employment, education or training from 7.4% 

to 7%. 


176) Ensure that 100% of all children educated 

otherwise than at school are offered full time 

alternative provision. 


177) Increase the attendance of pupils in: 

Primary schools to 94.1% 

Secondary schools to 92.3% 

Special Schools to 89.5% 


178) Reduce the level of unauthorised absence in 

Hillingdon’s secondary and primary schools to 

1.35% and 0.6 % respectively. 


179) Increase participation in apprenticeships by 

8%. 


180) Improve the vocational curriculum offered 

for post 14 year olds to secure improvement in 

levels 2 and 3 NVQ qualifications. 


181) 41 schools are involved in healthy school 

activity to meet national standards in personal, 

social and health education, emotional health 

and well being, healthy eating and physical 

activity. 

(Angela Flux, LB Hillingdon) 

182) To increase the provision of emotional 

health support, health promotion programmes 

and health counselling: 

• seasons for growth (bereavement) in 15 schools 

• pyramid trust (self esteem) in 25% of primary 

schools 

• counselling in 50% of secondary schools 

• life education (health promotion) in 50% of 

primary schools. 

(Angela Flux, LB Hillingdon) 

Further increase the number of 16 - 19-year-old 

care leavers in employment, education or 

training. 

Reduce the number of 16-18 year olds not in 

employment, education or training from 7.0% - 

6.5%. 

Broaden the opportunities on offer to all 

children educated otherwise than at school. 

Increase the attendance of pupils in: 

Primary schools to 94.5% 

Secondary schools to 92.5% 

Special Schools to 90.5% 

Increase participation in apprenticeships by an 

additional 10%. 

Embed the level 2 and 3 vocational offer both in 

and out of school to ensure a 3% rise in 

achievement both at key stage 2 and post-16. 

All schools to be engaged with local healthy 

schools programme and are actively working 

towards meeting national standards in personal, 

social and health education, emotional health 

and well-being, healthy eating and physical 

activity. 

To increase the provision of emotional health 

support, health promotion programmes and 

counselling: 

• seasons for growth in 43 schools. 

• pyramid trust in 40% of primary schools. 

• counselling in 75% of secondary schools. 

• life education in 75% of primary schools. 





Engaging children and young people 

Children and young people will be treated as 

responsible community members and have more 

opportunity to influence the services that they 

receive. 

Planning services for young people 

The approach to children and young people will 

be much more integrated with the Hillingdon 

partners, extended families and communities 

working together to support them. 

183) To improve the achievement of children in 

language for communication and thinking to be 

within 3% of the national average. 

(Liz Marsh, LB Hillingdon) 

184) As part of the consultation strategy, 

encourage the development of the youth forum 

and the youth council to engage more young 

people so that they can exert more influence 

over policy and service development. 

(Asima Mahmood, LB Hillingdon) 

185) Introduce a programme to reinvigorate 

schools councils in all of Hillingdon's schools. 

(Stephen Box, LB Hillingdon) 

186) Develop a participation strategy for young 

people in voluntary and community groups and 

set a 2005 local benchmark for participation on 

which to build future targets. 


187) Appoint a lead member for both education 

and children’s social care. 

(Cllr Ray Puddifoot, LB Hillingdon) 

188) Appoint a director of education and children’s 

services. 

(Cllr Ray Puddifoot / D Leatham, LB Hillingdon) 

189) Create a children and young people theme 

group to drive the agenda as part of the 

community strategy for Hillingdon. 

(Chris Spencer, Hugh Dunnachie, LB Hillingdon) 

190) Devise a plan for children and young people. 

(Chris Spencer, Hugh Dunnachie, LB Hillingdon / 

Graeme Betts, Primary Care Trust, David McVittie, 

Hillingdon Hospital Trust) 

191) Establish a children’s services integration 

team to ensure delivery of targets 189 and 190. 

(Chris Spencer, Hugh Dunnachie, LB Hillingdon) 

To improve the achievement of children in 

language for communication and thinking so it’s 

in line with the national average. 

Establish, with children and young people, a 

range of new and innovative ways for them to 

influence their environment and the services 

they receive, such as viewpoint. 

Schools’ councils meet regularly and their views 

are systematically taken into account. 

Increase number of young people involved in 

voluntary and community activities above 2005 

levels. 

Establish a local children’s trust which fully 

integrates services for children and young people 

and engages all appropriate partner organisations. 

As above 

The vision for children’s services will be clear and 

the agenda will be driven forward through 

clearly identifiable and quantifiable 

improvements. 

A fully integrated children’s service will be 

operational ensuring a coherent and seamless 

service is being provided. 



51

YOUR VIEWS AND COMMENTS 

Your views and comments 

We hope that you have found the information in 

this community strategy both useful and interesting. 

If you wish to let us know your views and comments 

please contact: 

Lorraine O'Dea 

c/o Hillingdon Civic Centre 

High Street 

Uxbridge UB8 1UW 

Telephone 01895 277792 

Fax 01895 250823 

Email: lo'dea@hillingdon.gov.uk 

or visit www.hillingdon.gov.uk 

52 



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This booklet about is about Hillingdon Partners’ Council’s community services and plans their for performance. 

the next ten years. 

If you require further information please contact: 

Arabic 

Bengali 

Chinese 

Gujarati 

Hindi 

Punjabi 

Somali 

Buug-gacmeedkan Buuggan wuxuu ku yari saabsan wuxu yahay ku saabsan Qorshaha yahay Jaaliyada waxqabadyada Waalidiintaiyo 

Hillingdon tobanka natiijada sano ee soo Kownsilka socoto. Haddii Hillingdon. aad u Haddii baahantahay aad u baahan macluumad tahay 

dheeri ah, fadlan soo faahfaahin, wac: 07745 fadlan 977855 la xiriir: 07745 977855 

Urdu

Working together for a better future - London Borough of Hillingdon

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