2012 Corporate Social Responsibility Report - UMC

1.3.3 Communication Methods and Channels
Identification and Methods of Communication for Issues of the Stakeholders’ Concern
The top three issues of each type of stakeholder and methods of communication are identified as follows:
Stakeholder Major Issues of Concern Methods of Communication
Employees
Customers
Investors
Suppliers
Contractors
Local communities
Government agencies
Civic groups and communities (environmental groups)
Civic groups and communities (others)
The media
Business partners
1.Compensation and benefits
2.Talent cultivation
3.Operational performance
1.Customer service
2.Supply chain management
3.Compliance with laws and regulations
1.Sustainability strategy
2.Operational performance
3.Risk management
1.Sustainability strategy
2.Operational performance
3.Innovation management
1.Compliance with laws and regulations
2.Occupational safety and health
3.Customer service
1.Ecological conservation
2.Use of chemicals
3.Environmental management
1.Occupational safety and health
2.Ecological conservation
3.Environmental management
1.Social commitment
2.Occupational safety and health
3.Environmental management
Same as above
1.Operational performance
2.Corporate governance
3.Sustainability strategy
1.Sustainability strategy
2.Risk management
3.Customer service
Seminars between the CEO and employees, seminars for secretaries, employee welfare committee gathering
● Intranet, BBS, complaints mailbox for sexual harassment, fraud, or violation of ethics
● UMC Newsletter, UMC CSR e-paper
● Questionnaire survey of employee satisfaction with company benefits
● Online service platform: MyUMC
● Regular meetings and discussions
● Response to questionnaire
● Voice of Customer (VOC) real time online complaint system
● Monitoring of customer satisfaction
Shareholders:
● Annual shareholders meeting
● Quarterly investor conference
● Annual financial report
Institutional shareholders:
● Quarterly results of operations in Taiwan and abroad
● Seminars held by investment agencies in Taiwan and abroad
● Review report or meetings
● Illustration for the environmental safety and health management and CSR approaches
● Engage in cooperation with suppliers regarding environmental safety and health and CSR
● Sign “Guidelines for Environmental Safety and Health Contractors”
● Hold monthly contractor negotiation meetings
● Selection and audit management
● Communicate with the pertinent unit involved and the community residents
● Take part in resident meetings on a regular basis
● Visit neighborhood magistrate and residents on important holidays
● Invite community residents to participate in the “Family Day“each year
● Take part in the public hearings and seminars held by competent authorities
● Take part in the operations of the Hsinchu Science Park and the SPA
● Hold environmental and ecological camps with environmental groups each year for disadvantaged children
● Invite environmental groups over to conduct ecological and environmental awareness seminars
● Take part in the seminars held by environmental groups
Join external associations:
● The Taiwan Business Council for Sustainable Development
● The Environmental Protection Society R.O.C
● Taiwan Semiconductor Industry Association
● The Allied Association for Science Park Industries
● Press conferences
● Press releases
● Meetings and discussions
UMC 2012 Corporate Social Responsibility Report
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