Advanced Effective Communication, Cultural Competence, and ...
Advanced Effective Communication, Cultural Competence, and ...
Advanced Effective Communication, Cultural Competence, and ...
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A Roadmap for Hospitals<br />
Project Staff<br />
Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement <strong>and</strong> Research, The Joint<br />
Commission.<br />
Paul Schyve, M.D., Senior Vice President, The Joint Commission<br />
Christina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of St<strong>and</strong>ards <strong>and</strong> Survey Methods, The Joint<br />
Commission<br />
Isa Rodriguez, Project Coordinator, Division of Quality Measurement <strong>and</strong> Research, The Joint Commission<br />
Mara Youdelman, J.D., L.L.M., Senior Attorney, National Health Law Program<br />
Project Advisors<br />
Maureen Carr, M.B.A., Project Director, Division of St<strong>and</strong>ards <strong>and</strong> Survey Methods, The Joint Commission<br />
Amy Panagopoulos, R.N., M.B.A., Director, Division of St<strong>and</strong>ards <strong>and</strong> Survey Methods, The Joint Commission<br />
Robert Wise, M.D., Vice President, Division of St<strong>and</strong>ards <strong>and</strong> Survey Methods, The Joint Commission<br />
Joint Commission Mission<br />
The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stakeholders,<br />
by evaluating health care organizations <strong>and</strong> inspiring them to excel in providing safe <strong>and</strong> effective care of the highest<br />
quality <strong>and</strong> value.<br />
The inclusion of an organization name, product, or service in a Joint Commission publication should not be construed as an endorsement<br />
of such organization, product, or services, nor is failure to include an organization name, product, or service to be<br />
construed as disapproval.<br />
© 2010 by The Joint Commission<br />
Permission to reproduce this guide for noncommercial, educational purposes with display of attribution is granted. For other<br />
requests regarding permission to reprint, please call (630) 792-5954.<br />
Suggested Citation<br />
The Joint Commission: Advancing <strong>Effective</strong> <strong>Communication</strong>, <strong>Cultural</strong> <strong>Competence</strong>, <strong>and</strong> Patient- <strong>and</strong> Family-Centered Care: A<br />
Roadmap for Hospitals. Oakbrook Terrace, IL: The Joint Commission, 2010.<br />
For more information about The Joint Commission, please visit http://www.jointcommission.org.<br />
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