Advanced Effective Communication, Cultural Competence, and ...

A Roadmap for Hospitals
Appendix E: Resource Guide
including American Sign Language, organized by language
and health topic. Available at http://www.nlm.nih.gov/
medlineplus/languages/languages.html.
8. Tufts University maintains the SPIRAL (Selected Patient
Information in Asian Languages) Web site that provides
print health information in various Asian languages.
Available at http://www.library.tufts.edu/hhsl/
spiral/japanese.shtml.
9. The Diversity Health Institute Clearinghouse is Australia’s
national clearinghouse for multicultural health
information and resources for patients and providers.
Available at http://203.32.142.106/clearinghouse.
10.Eastern Health, an Australian health system, has cue cards
available in over 60 languages for providers and staff in
nursing homes and hospitals to help understand patient
needs. Available at http://www.easternhealth.org.au/
services/cuecards/default.aspx#cuecards.
11.Refugee Health Information Network provides health
information about communicable disease, chronic disease,
and children, women’s health, and primary care available
in multiple languages; links to government information
on availability of health services, benefits, and programs
with a specific focus on refugees and immigrants; and
information about different state refugee and immigrant
health programs for health providers which provide
protocols for screening, testing, and educating refuges and
asylees. Available at http://www.rhin.org.
12.National Center for Cultural Competence’s A Guide to
Choosing and Adapting Culturally and Linguistically
Competent Health Promotion Materials provides
information to help organizations make appropriate
choices among existing health promotion materials and
includes recommendations to adapt such materials for use
in health promotion efforts. Available at http://www11.
georgetown.edu/research/gucchd/nccc/documents/
Materials_Guide.pdf.
Respecting, Understanding, and
Addressing Cultural Beliefs
1. EthnoMed is a Web site that provides cultural profiles
including information about languages, family structure,
nutrition and food, views of health care and general
etiquette. Multi-language patient education materials on a
variety of medical conditions are also available. Available
at http://ethnomed.org.
2. Refugee Health Information Network provides cultural
profiles giving a brief overview of a culture’s view of a
certain disease or condition. Topics include pregnancy and
infant care, asthma, depression, breast cancer, nutrition,
and general health beliefs. Profiles include information
about the culture’s traditional beliefs about a disease or
condition, including concepts of disease recognition,
causation, and treatment. Available at http://www.rhin.org.
3. National Center for Cultural Competence’s Bridging the
Cultural Divide in Health Care Settings: The Essential Role
of Cultural Broker Programs discusses the role of a cultural
broker in improving cultural competency in health care
settings. Available at http://www11.georgetown.edu/
research/gucchd/NCCC/documents/Cultural_
Broker_Guide_English.pdf.
4. HealthCare Chaplaincy’s two publications A Dictionary of
Patients’ Spiritual & Cultural Values for Health Care
Professionals and Cultural and Spiritual Sensitivity—A
Learning Module for Health Care Professionals provide
cultural, religious, and spiritual guides, self-assessment tools,
and tips for cultural, religious, and spiritual sensitivity.
Available at http://www.healthcarechaplaincy.org/
chaplaincy-pastoral-care-management/improveyour-patient-care-through-cultural-competency.html.
5. The Rehabilitation Provider’s Guide to Cultures of the
Foreign-Born, a 13-volume series from the Center for
International Rehabilitation Research Information and
Exchange, contains specific information about various
cultures that rehabilitation service providers can use to
more effectively meet the needs of foreign-born recipients
of rehabilitation services. Available at
http://cirrie.buffalo.edu/monographs/index.php.
Addressing Religious and Spiritual Beliefs
and Practices
1. The Association of Professional Chaplains offers several
resources including the following:
• A reference page for administrators contains numerous
resources to help hospital administrators and directors
plan and implement effective chaplain departments,
including a hospital plan for chaplain services
departments, a crosswalk of Joint Commission standards
for chaplain departments, sample job descriptions,
chaplain assessment and documentation, and articles
regarding identifying and incorporating spiritual and
religious beliefs and values into patient care. Standards of
Practice for Professional Chaplains affirm what it means to
be a professional chaplain. Available at http://professional
chaplains.org/index.aspx?id=203.
84