Advanced Effective Communication, Cultural Competence, and ...

A Roadmap for Hospitals
Appendix E: Resource Guide
3. HealthCare Chaplaincy’s two publications A Dictionary of
Patients’ Spiritual & Cultural Values for Health Care
Professionals and Cultural and Spiritual Sensitivity—A
Learning Module for Health Care Professionals provide
cultural, religious, and spiritual guides, self-assessment
tools, and tips for cultural, religious, and spiritual
sensitivity. Available at http://www.healthcare
chaplaincy.org/chaplaincy-pastoral-care-management/
improve-your-patient-care-through-culturalcompetency.html.
4. The American Medical Association’s online CME
programs on cultural competence and health care
disparities. Available at http://www.ama-assn.org/
ama/pub/education-careers/continuing-medicaleducation/cme-credit-offerings.shtml.
5. Fanlight Production has several films and training videos
focusing on cross-cultural care; how race, ethnicity, and
religion affect delivery of services; grief and loss; substance
abuse and mental health among lesbian Latinas; sex and
sexually transmitted diseases; and issues surrounding
medical prognosis and religious beliefs in end-of-life care.
Available at http://www.fanlight.com/catalog/subjects/
culture.php.
• Worlds Apart is a video and study guide used as a training
tool for raising awareness about the role socio-cultural
barriers play in patient–provider communication and
health care for culturally and ethnically diverse patients.
• The Culture of Emotions is an award-winning program
designed to introduce cultural competence and diversity
skills to all mental health clinicians and students. Available
on video and also on DVD with a facilitator’s guide.
• Community Voices is a video and study guide that helps
to integrate cultural awareness and skill-building into
training programs for all health professionals.
6. University of Medicine and Dentistry New of Jersey
Center for Cultural Competency provides a searchable
database of resources for health professions education.
Available at http://njms.umdnj.edu/culweb/medical/
medical.cfm.
7. The National Consortium for Multicultural Education for
Health Professionals offers a self-study program, Physician
Update: Cultural Competency, for doctors on cultural
competency. Some of the topics presented are patterns of
health disparities and strategies to eliminate them, an
appreciation for the traditions and beliefs of diverse
patient populations at multiple levels, the impact of
stereotyping on medical decision-making; cross-cultural
clinical skills, and working effectively with interpreters.
Available at http://culturalmeded.stanford.edu/
pdf%20docs/INFORMED%20NJCC-Final.pdf.
8. Georgetown University National Center for Cultural
Competence offers several resources including the
following:
• Cultural Competence Health Practitioner Assessment is an
online self-assessment and educational tool. Available at
http://www11.georgetown.edu/research/gucchd/
nccc/features/CCHPA.html.
• Several versions of the Promoting Cultural and Linguistic
Competency: Self-Assessment Checklist apply to different
types of staff and personnel. Available at http://www11.
georgetown.edu/research/gucchd/nccc/information/
providers.html.
9. The collaborative Initiative for Decreasing Disparities in
Depression is a provider self assessment incorporating
cultural and linguistic competence in diagnosis and
treatment of depression. Available at http://www.i-3d.org/.
10.Manhattan Cross Cultural Group’s Quality Interactions is
an e-learning program that provides cultural competency
and cross-cultural communication training for physicians,
nurses, and health care staff. Available at
http://www.qualityinteractions.org.
11.Passport Health Plan created a video for associate and
provider training focusing on refugees, their journeys to
the United States, and the hardships experienced as they
try to assimilate to Western culture. Available at
http://www.youtube.com/watch?v=xZYI0_gU-o8.
12.Arab Community Center for Economic and Social
Services’ Guide to Arab Culture: Health Care Delivery to the
Arab American Community is a primer to train and educate
health providers how to provide culturally meaningful care
to Arab Americans. Available at http://www.accesscommunity.
org/site/DocServer/health_and_research_cente_21.pdf?
docID=381.
13.The Islamic Medical Association of North America offers
Islam and Medicine as an online course that focuses on the
behavioral and cultural aspects and beliefs of Muslim
patients in the clinical ambulatory setting. The course also
covers the management of hospitalized and critically ill
patients. Available at http://www.imana.org/education.html.
14.The Robert Wood Johnson Foundation and Center for
Health Care Quality at The George Washington
University have developed a short educational video and
presentation to explain to providers the importance of
identifying and addressing racial and ethnic disparities in
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