Advanced Effective Communication, Cultural Competence, and ...

A Roadmap for Hospitals
Appendix E: Resource Guide
care. The video examines the definition of health care
disparities and academic evidence of its existence and
presents tested solutions to identify and address
disparities. Available at http://rwjf.org/newsroom/
product.jsp?id=44448.
15.The American Speech-Language-Hearing Association Web
site includes several tools for “Self-Assessment for Cultural
Competence.” Available at http://www.asha.org/practice/
multicultural/self.htm.
16.Department of Health and Human Services Health
Research and Services Administration offers several
resources within its Cultural Competency Resources
including the Quality Health Services for Hispanics: The
Cultural Competency Component. Practical guidance in the
form of strategies, tools, and resources for implementing
and integrating cultural and linguistic competency
content and methods into existing academic programs also
provide guidance for evaluating cultural and linguistic
competency efforts. Available at
http://www.hrsa.gov/culturalcompetence.
17.Department of Health and Human Services Office of
Minority Health offers several resources including the
following:
• Think Cultural Health has online continuing education
modules for physicians, physician assistants, and nurses
to bridge the health care gap through cultural
competency training. Available programs include: A
Physician’s Practical Guide to Culturally Competent Care;
Culturally Competent Nursing Care: A Cornerstone of
Caring; and Competency Curriculum for Disaster
Preparedness and Crisis Response. Available at
https://www.thinkculturalhealth.org.
• Two-Year Evaluation Report of the Cultural Competency
Curriculum Modules offers findings of a two-year
evaluation of the impact of cultural competency
curriculum modules on physicians’ knowledge, attitude,
and skills in the provision of culturally competent care.
Available at https://www.thinkculturalhealth.org/cccm/
papers/Evaluation%20Report%20final.pdf.
18. Ring J., et al.: Curriculum for Culturally Responsive Health
Care: The Step-by Step Guide for Cultural Competency
Training. Abingdon, United Kingdom; Radcliffe
Publishing, 2008.
19.Mutha S, Allen C, Welch M.: Toward Culturally Competent
Care: A Toolbox for Teaching Communication Strategies. San
Francisco, CA: Center for the Health Professions, University
of California San Francisco, 2002.
Competencies for Interpreters and
Translators
1. The following organizations have developed a code of
ethics, standards of practice, or are working toward
national certification for health care interpreters:
• National Council on Interpreting in Health Care.
Available at http://www.ncihc.org.
• California Health Care Interpreters Association.
Available at http://www.chiaonline.org.
• International Medical Interpreting Association.
Available at http://www.imiaweb.org.
• Certification Commission for Healthcare Interpreters.
Available at http://www.healthcareinterpreter
certification.org.
• National Board of Certification for Medical
Interpreters. Available at
http://www.certifiedmedicalinterpreters.org.
• ASTM (formerly the American Society for Testing and
Materials). Available at http://www.astm.org.
• Registry of Interpreters for the Deaf. Available at
http://www.rid.org.
• American Translators Association. Available at
http://www.atanet.org.
Provision of Care, Treatment,
and Services Domain
Improving Overall Patient–Provider
Communication
1. The Patient–Provider Communication Web site provides
an interdisciplinary forum that offers an annotated
bibliography and a collection of resources to help support
two-way communication between patients and providers.
Available at http://www.patientprovidercommunication.org.
Developing Language Access Services for
Patients Who Speak a Language Other
Than English
1. The Department of Health and Human Services Office
of Minority Health’s A Patient-Centered Guide to
Implementing Language Access Services in Healthcare
Organizations helps health care organizations implement
effective language access services to meet the needs of
their LEP patients. This guide is Web-based and provides
comprehensive guidance for developing a program to
meet diverse patient language needs. Available at
http://raceandhealth.hhs.gov/templates/content
.aspx?ID=4375&lvl=3&lvlID=52.
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