Advanced Effective Communication, Cultural Competence, and ...

A Roadmap for Hospitals
Appendix E: Resource Guide
10.Agency for Healthcare Research and Quality’s Health
Literacy Universal Precautions Toolkit. Available at
http://www.ahrq.gov/qual/literacy or http://www.nchealth
literacy.org/toolkit.
11.The National Action Plan to Improve Health Literacy.
Available at http://www.health.gov/communication/
HLActionPlan.
Addressing the Needs of Lesbian, Gay,
Bisexual, and Transgender Patients
1. Gay and Lesbian Medical Association’s Guidelines for Care
of Lesbian, Gay, Bisexual, and Transgender Patients has
general guidelines on creating forms, information on staff
sensitivity and training, and sample intake forms. Available
at http://www.glma.org/_data/n_0001/resources/live/
GLMA%20guidelines%202006%20FINAL.pdf.
2. The Human Rights Campaign Web site has several
resources including the following:
• Sample nondiscrimination policy statements regarding
sexual orientation and gender identity. Available at
http://www.hrc.org/issues/12640.htm.
• Breaking Down Barriers: An Administrator’s Guide to State
Law & Best Policy Practice for LGBT Healthcare Access has
recommendations on visitation policies, training on
importance of advance directives for LGBT families,
education for LGBT families about advance directives, and
medical decision-making. Available at http://www.hrc.org/
documents/HRC_Foundation_-_Breaking_Down
_Barriers_-_An_Administrators_Guide.pdf.
3. The Boston VA Healthcare System’s policy “Management
of Transgender Veteran Patients” provides sample
background, definitions, and specific language regarding
the appropriate treatment for transgender individuals.
Available at http://www.tavausa.org/Management%20
of%20Transgender%20Veteran%20Patients_7.08.pdf.
4. The Fenway Guide to Lesbian, Gay, Bisexual and
Transgender Health from the American College of
Physicians is a comprehensive resource intended for health
care professionals, public health officials, researchers, and
policy makers working towards eliminating disparities in
health care. Available at https://www.acponline.org/atpro/
timssnet/catalog/books/fenway.htm.
5. Straight for Equality in Healthcare from Parents, Families, and
Friends of Lesbians and Gays provides guidance for health
care workers who want to be more comfortable and
responsive to the needs of the LGBT population. Available at
http://community.pflag.org/Document.Doc?id=297.
Providing Care at the End of Life
1. Promoting Excellence in End-of Life Care is dedicated to
improving health care for dying persons and their families
through the work of innovative demonstration projects to
address existing models of hospice and palliative care.
Available at http://www.promotingexcellence.org.
2. National Hospice and Palliative Care Organization
provides free, easy-to-understand resources on a variety of
end-of-life issues. Available at http://www.nhpco.org/
templates/1/homepage.cfm.
3. National Comprehensive Cancer Network has developed
clinical practice guidelines for the multidisciplinary
treatment of physical, emotional, and spiritual distress as
well as for palliative care, pain, and treatment for cancer
by site. Available at http://www.nccn.org/professionals/
physician_gls/f_guidelines.asp.
4. The George Washington Institute for Spirituality and
Health provides a collection of resources for spiritual or
religious assessment and end-of-life care. Available at
http://www.gwumc.edu/gwish/soerce.
5. The Duke Institute on Care at the End of Life provides a
listing of resources for helping patients, families, and
professional caregivers cope with spiritual and religious
issues at the end of life. Available at http://www.iceol.
duke.edu.
6. Last Words: Cultural Approaches to Death and Dying,
commissioned by the Funeral Directors Association of New
Zealand, describes 32 ethnic, cultural, or religious approaches
to death and dying and is intended for those who work with
the dying and those wanting to care for and understand
people as they approach death or deal with its aftermath. It
offers insight into different cultural beliefs and practices
including an explanation of particular foods, remedies, and
rituals that are important to different groups. An abstract of
the book is available at http://citiesofmigration.ca/
last-words-cultural-approaches-to-death-and-dying.
7. The End of Life/Palliative Education Resource Center
Web site includes a fact sheet (#154) regarding the use of
interpreters in palliative care. Available at
http://www.eperc.mcw.edu/fastFact/ff_154.htm.
8. The Alzheimer’s Association Campaign for Quality
Residential Care’s Dementia Care Practice Recommendations
for Assisted Living Residences and Nursing Homes provides
recommendations to improve the quality of care for
residents with dementia in assisted living and nursing
homes. Available at http://www.alz.org/national/
documents/brochure_DCPRphase3.pdf.
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