Advanced Effective Communication, Cultural Competence, and ...

A Roadmap for Hospitals
Section 542 of the Public Health Service Act: Substance Abusers ..............................................................................................75
State and Local Laws........................................................................................................................................................................75
Appendix E: Resource Guide ..............................................................................77
Leadership Domain ..........................................................................................................................................................................77
Organization Assessment Using Frameworks, Tools, and Guidelines ........................................................................................77
Data Collection and Use Domain......................................................................................................................................................79
Collecting and Using Patient- and Community-Level Data for Service Planning ........................................................................79
Workforce Domain ............................................................................................................................................................................80
Working with an Interpreter ..........................................................................................................................................................80
Cultural Competency Training ......................................................................................................................................................80
Competencies for Interpreters and Translators ............................................................................................................................82
Provision of Care, Treatment, and Services Domain ........................................................................................................................82
Improving Overall Patient–Provider Communication....................................................................................................................82
Developing Language Access Services for Patients Who Speak a Language Other Than English ............................................82
Translating Materials into Other Languages and Sources for Materials in Other Languages......................................................83
Respecting, Understanding, and Addressing Cultural Beliefs ......................................................................................................84
Addressing Religious and Spiritual Beliefs and Practices ............................................................................................................85
Addressing the Needs of Patients with Disabilities ......................................................................................................................86
Addressing the Needs of Patients with Physical or Cognitive Communication Needs ................................................................86
Addressing the Needs of Patients Who Are Blind or Have Low Vision ........................................................................................86
Addressing the Needs of Patients Who Are Deaf or Hard of Hearing ..........................................................................................86
Addressing Health Literacy Needs ..............................................................................................................................................87
Addressing the Needs of Lesbian, Gay, Bisexual, and Transgender Patients ............................................................................88
Providing Care at the End of Life ................................................................................................................................................88
Cultural Competency Materials for Specific Populations or Conditions ......................................................................................89
Patient, Family, and Community Engagement Domain ....................................................................................................................89
Encouraging Patient and Family Engagement ............................................................................................................................89
Engaging the Community ............................................................................................................................................................90
Glossary ..............................................................................................................91
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