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NAAC Supplementary Report 2010-13 - Shiats.edu.in

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Sam Higg<strong>in</strong>bottom Institute of Agriculture, Technology & Sciences<br />

Ans:- When students’ feedback is obta<strong>in</strong>ed throughout the University, it is clear that<br />

students s<strong>in</strong>cerely air their satisfaction or displeasure. This feedback is very<br />

useful to the University.<br />

7.3.10 How does the <strong>in</strong>stitution build relationships<br />

— to attract and reta<strong>in</strong> students<br />

— to enhance students, performance and<br />

— to meet their expectations of learn<strong>in</strong>g<br />

Ans:- Students’ satisfaction is the ma<strong>in</strong> contribut<strong>in</strong>g factor for the creation of<br />

favourable ambience. This way, students are attracted because they are<br />

respected and their needs are met. Naturally, satisfaction promotes better<br />

performance among all.<br />

7.3.11 What is the <strong>in</strong>stitution’s compla<strong>in</strong>t management process? How does the <strong>in</strong>stitution<br />

ensure that these compla<strong>in</strong>ts are resolved and promptly and effectively? How are<br />

compla<strong>in</strong>ts aggregated and analyzed for use <strong>in</strong> the improvement of the<br />

organization, and for better stakeholder-relationship and satisfaction?<br />

Ans:- Grievance Redressal Cell is the chief compla<strong>in</strong>t management agency <strong>in</strong> the<br />

University. The cell receives compla<strong>in</strong>ts which are promptly addressed. The<br />

suggestion boxes are also made available. The Proctor’s Office deals with<br />

discipl<strong>in</strong>e issues. SHE Cell deals with sexual harassment.<br />

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