Relationships - Banco Itaú

More documents

Recommendations

Info

Profile • Creating Value • Leadership in Sustainability • A New Bank, a New Culture • Key Indicators Creating Value During the first year of the merger, which was marked by the challenges of the process of consolidating our operations, our performance was recognized by winning a number of national and international awards, thanks to the market position we achieved and the consistency and transparency of our practices. These awards include: Best Brazilian Bank (three awards) - Latin Finance, Euromoney and Global Finance magazines; • Most Admired Company in Brazil’s Banking Sector - Carta Capital magazine; • One of Brazil’s Best Companies to Work For (two awards), The Great Place to Work Institute and Época magazine; and Exame and Você SA magazines, Fundação Instituto de Administração (FIA) and the University of São Paulo (USP); • Most Sustainable Bank of the Year in Emerging Markets - Financial Times newspaper and the International Finance Corporation (IFC); • Bank of the Year in Brazil and Latin America - The Banker magazine; and • Named one of 20 model companies in the 2009 Exame Sustainability Guide. Leadership in Sustainability For the tenth consecutive year Itaú Unibanco was chosen to be one of 317 companies from 27 countries on the 2009/2010 edition of the New York Stock Exchange’s Dow Jones Sustainability World Index (DJSI World). We are the only financial institution in Latin America to be part of this Index since its inception in 1999. The DJSI World tracks indices that evaluate the performance of public companies that are leaders in sustainability, by geographical distribution and sector of activity. These companies are part of the leading 10% of world leaders in sustainability, covering 70 sectors in 22 countries. Among the seven Brazilian companies selected for the 2009/2010 edition of the Index, two are directly or indirectly linked to our operations: Itaúsa (the Group’s controlling shareholder) and Redecard, of which we own 50%. Itaúsa, a leader in financial services, is on the Index for the sixth time and was selected for the third consecutive year. Itaú, Itaúsa and Redecard are also among the more than 30 companies from 12 sectors that make up the São Paulo Stock Exchange (BM & FBovespa) Corporate Sustainability Index (ISE). Launched in 2005, the ISE covers only listed companies that are recognized for adopting financial, socio-environmental and corporate governance best practices. 10 Itaú Unibanco Holding S.A.
R$608.3 billion in total consolidated assets. The Itaú Unibanco Vision Be the leading bank in sustainable performance and customer satisfaction The Organization innovated in setting out its vision. We chose a simple sentence – albeit an objective and challenging one - that could be easily memorized. Any reader will quickly ascertain where we want to go and what we want to be: giving customers and our performance the same level of priority. Code of Ethics - Principles • Identity • Good Faith • Interdependence • Excellence A New Bank, a New Culture Successful organizations have one thing in common: a strong corporate culture. Based on this reasoning we dedicated our best efforts throughout 2009 to learning the aspirations of our employees and consequently drawing up the Bank’s new culture and vision. Throughout this process over 16,000 employees from our administrative areas and the branch network took part in quantitative and qualitative surveys. The issue also extended to the People Committee, which operates under the Board of Directors, while the design of the new corporate culture was discussed in several Executive Committee sessions. After countless hours of work, Our Way was the result. The process of building our Vision was concomitant to that of the new culture. Both take into account the values perpetuated by Itaú and Unibanco throughout their histories and what we want for our future. Our Way has in its DNA a little of the Itaú Way and the Unibanco Way, combined with our commitment to continually improve for our customers, employees, shareholders and the country. The Itaú Unibanco Vision and Our Way were announced at the Leaders Meeting held in São Paulo on February 22-25. During the event the Chairman of the Board of Directors, Pedro Moreira Salles and the Chairman of the Executive Committee, Roberto Setubal, spoke to an audience of 14,000 Bank leaders and pointed out their fundamental role in practicing these values and attitudes. During the same event both men announced the launch of the new Itaú Unibanco Code of Ethics, which was also built on the previous principles and codes of both institutions. This laid the foundations for us to build a cohesive, clearly directed team, with a commitment to the same values and attitudes. Team Itaú Unibanco - a bank with a deep interest in people and what they are capable of doing to make this a better world. Building the Future We combined an enormous legacy with the same solid foundations, corporate positioning and values and principles developed over the years by Itaú and Unibanco, which were created by two men who believed in their ideas: Alfredo Egydio de Souza Aranha and João Moreira Salles. The stories of the two banks crisscross each other on the timeline. September 27, 1924 saw the beginning of banking services offered by Casa Moreira Salles, which would later become Banco Moreira Salles. This institution soon figured in a long series of mergers and acquisitions, finally adopting the name Unibanco in 1975. The cornerstone of Itaú was laid by Alfredo Egydio de Souza Aranha on January 2, 1945, when the first branch of Banco Central de Crédito opened its doors. The Itaú brand emerged in 1973, although the name had already been used by the group for companies such as Itaú America. With converging paths, the merger between the institutions became public on November 3, 2008, concluding more than a year of private discussion on how best to combine the operations. On January 2, 2009 Itaú celebrated 64 years since its founding, while Unibanco marked its 85th anniversary on September 27. So in honour of the memory and legacy built by their founders, the anniversary date of Unibanco, the older of the two banks, was chosen. Historically, two names have been crucial to the success achieved by Itaú and Unibanco: Olavo Setubal and Walther Moreira Salles. The lives of these two businessmen, and the growth of the two banks they led, become intertwined with Brazil’s economic, political and social history. Similarities between the two banks are present in the values of their leaders and staff teams. The founders’ successors have remained faithful by building on another common feature: the ability to meet customer needs with excellence and in increasingly differentiated ways. 2009 Annual Sustainability Report 11
Page 1 and 2: Annual Sustainability Report 2009
Page 3 and 4: Reading Guide Unibanco Holding S.A.
Page 5 and 6: Annual Sustainability Report 2009 C
Page 7 and 8: By December 2008 the new Executive
Page 9 and 10: In 2009 we undertook extensive rela
Page 11 and 12: 10 years on the Dow Jones Sustainab
Page 13: In this chapter The key indicators
Page 17 and 18: The Portuguese Language Olympics pr
Page 19 and 20: Financial results show the Bank has
Page 21 and 22: Domestic Presence North Region 68 N
Page 23 and 24: In 2010 our priorities are to grow
Page 25 and 26: In this chapter The Bank’s Sustai
Page 27 and 28: Itaú Unibanco is one of 20 model c
Page 29 and 30: Engagement Strategy: Stakeholder Pa
Page 31 and 32: In this chapter The Organization’
Page 33 and 34: 13 members constitute the Board of
Page 35 and 36: • Governance Structures • Trans
Page 39 and 40: Two of the ten executive areas of t
Page 43 and 44: Itaú Unibanco has been in the lead
Page 45 and 46: In 2009 we issued 2,046 socio-envir
Page 47 and 48: Ethics Management The merger betwee
Page 49 and 50: The merger between Itaú and Uniban
Page 51 and 52: In this chapter Our main results an
Page 53 and 54: R$3.7 billion was invested in techn
Page 55 and 56: Credit Cards which transfer funds t
Page 57 and 58: The Bank has strengthened its strat
Page 59 and 60: The construction industry is one of
Page 61 and 62: In pensions, our priorities are to
Page 63 and 64: In service to companies, we focused
Page 65 and 66:
The small and medium-sized company
Page 67 and 68:
• Branches • Consumer Credit
Page 69 and 70:
In just 30 days the Bank raised R$2
Page 71 and 72:
Institutional Clients Brazil’s po
Page 73 and 74:
US$56 billion was the sum of Itaú
Page 75 and 76:
10 new branches will be opened in C
Page 77 and 78:
In this Chapter Itaú Unibanco’s
Page 79 and 80:
101,640 employees were on the Bank
Page 81 and 82:
200 trainees were working in differ
Page 83 and 84:
Occupational Health and Safety Indi
Page 85 and 86:
Through the Sustainable Ideas Bank,
Page 87 and 88:
2,300 employees received priority w
Page 89 and 90:
One of our challenges for 2010 is t
Page 91 and 92:
39.8 million customers use the Orga
Page 93 and 94:
Through the Customer Forum, we hear
Page 95 and 96:
Education and Sustainability To cel
Page 97 and 98:
Challenges for 2010 Reduce customer
Page 99 and 100:
22 meetings around Brazil were held
Page 101 and 102:
10 events were held abroad for fore
Page 103 and 104:
In addition to security personnel t
Page 105 and 106:
To help achieve this goal Itaú Uni
Page 107 and 108:
During 2009 the Bank consolidated t
Page 109 and 110:
Reuse of water in 2008: 40,000 m 3
Page 111 and 112:
The Bank’s Green IT Committee dis
Page 113 and 114:
In this chapter The main activities
Page 115 and 116:
In 2010 the challenge will be to fu
Page 117 and 118:
11 courses in the Economic Assessme
Page 119 and 120:
• Fundação Itaú Social • Ins
Page 121 and 122:
Challenges for 2010 Duis eu lacus d
Page 123 and 124:
LEARN MORE: To view our full list o
Page 125 and 126:
Efficiency Ratio The ratio between
Page 127 and 128:
• About this Report • GRI Cross
Page 129 and 130:
Global Indicadores Performance de I
Page 131 and 132:
Scope and Limitations The objective
Page 133 and 134:
• Governance and management: afte
Page 135 and 136:
3. Response Capacity - addresses ac
Page 137 and 138:
Credits Publication and Overall Coo
show all

Relationships - Banco Itaú

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?