Relationships - Banco Itaú

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Relatório Anual de Sustentabilidade 2009 em Revista 1 2009 Annual Sustainability Report Online Report www.itauunibanco.com.br/ relatoriodesustentabilidade revista Annual Sustainability Report 2009 Dialogues Interaction initiatives for our strategic relationship groups People The role of our employees as we become a global player Reaching a Milestone Overcoming the merger and global financial crisis with our achievements in 2009 Transformation through Art Instituto <strong>Itaú</strong> Cultural and Instituto Unibanco broaden public access to culture and education Printed Version Audiobook Magazine
Annual Sustainability Report 2009 Contents Message from the Chairman of the Board 2 Message from the President 4 2009 Highlights 6 Profile 8 Panorama 18 Sustainability Vision 20 Corporate Governance 26 Business 46 <strong>Relationships</strong> 72 Social and Cultural Investments 108 Awards and Recognition 118 Glossary 120 Appendices 122 2009 Annual Sustainability Report 1
Page 1 and 2: Annual Sustainability Report 2009
Page 3: Reading Guide Unibanco Holding S.A.
Page 7 and 8: By December 2008 the new Executive
Page 9 and 10: In 2009 we undertook extensive rela
Page 11 and 12: 10 years on the Dow Jones Sustainab
Page 13 and 14: In this chapter The key indicators
Page 15 and 16: R$608.3 billion in total consolidat
Page 17 and 18: The Portuguese Language Olympics pr
Page 19 and 20: Financial results show the Bank has
Page 21 and 22: Domestic Presence North Region 68 N
Page 23 and 24: In 2010 our priorities are to grow
Page 25 and 26: In this chapter The Bank’s Sustai
Page 27 and 28: Itaú Unibanco is one of 20 model c
Page 29 and 30: Engagement Strategy: Stakeholder Pa
Page 31 and 32: In this chapter The Organization’
Page 33 and 34: 13 members constitute the Board of
Page 35 and 36: • Governance Structures • Trans
Page 39 and 40: Two of the ten executive areas of t
Page 43 and 44: Itaú Unibanco has been in the lead
Page 45 and 46: In 2009 we issued 2,046 socio-envir
Page 47 and 48: Ethics Management The merger betwee
Page 49 and 50: The merger between Itaú and Uniban
Page 51 and 52: In this chapter Our main results an
Page 53 and 54: R$3.7 billion was invested in techn
Page 55 and 56:
Credit Cards which transfer funds t
Page 57 and 58:
The Bank has strengthened its strat
Page 59 and 60:
The construction industry is one of
Page 61 and 62:
In pensions, our priorities are to
Page 63 and 64:
In service to companies, we focused
Page 65 and 66:
The small and medium-sized company
Page 67 and 68:
• Branches • Consumer Credit
Page 69 and 70:
In just 30 days the Bank raised R$2
Page 71 and 72:
Institutional Clients Brazil’s po
Page 73 and 74:
US$56 billion was the sum of Itaú
Page 75 and 76:
10 new branches will be opened in C
Page 77 and 78:
In this Chapter Itaú Unibanco’s
Page 79 and 80:
101,640 employees were on the Bank
Page 81 and 82:
200 trainees were working in differ
Page 83 and 84:
Occupational Health and Safety Indi
Page 85 and 86:
Through the Sustainable Ideas Bank,
Page 87 and 88:
2,300 employees received priority w
Page 89 and 90:
One of our challenges for 2010 is t
Page 91 and 92:
39.8 million customers use the Orga
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Through the Customer Forum, we hear
Page 95 and 96:
Education and Sustainability To cel
Page 97 and 98:
Challenges for 2010 Reduce customer
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22 meetings around Brazil were held
Page 101 and 102:
10 events were held abroad for fore
Page 103 and 104:
In addition to security personnel t
Page 105 and 106:
To help achieve this goal Itaú Uni
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During 2009 the Bank consolidated t
Page 109 and 110:
Reuse of water in 2008: 40,000 m 3
Page 111 and 112:
The Bank’s Green IT Committee dis
Page 113 and 114:
In this chapter The main activities
Page 115 and 116:
In 2010 the challenge will be to fu
Page 117 and 118:
11 courses in the Economic Assessme
Page 119 and 120:
• Fundação Itaú Social • Ins
Page 121 and 122:
Challenges for 2010 Duis eu lacus d
Page 123 and 124:
LEARN MORE: To view our full list o
Page 125 and 126:
Efficiency Ratio The ratio between
Page 127 and 128:
• About this Report • GRI Cross
Page 129 and 130:
Global Indicadores Performance de I
Page 131 and 132:
Scope and Limitations The objective
Page 133 and 134:
• Governance and management: afte
Page 135 and 136:
3. Response Capacity - addresses ac
Page 137 and 138:
Credits Publication and Overall Coo
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Relationships - Banco Itaú

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