Relationships - Banco Itaú

Corporate Governance
• Governance Structures
• Transparency in Reporting
• Socio-environmental Risk
• Crisis Management
• Ethics Management
To ensure the ethical conduct of our
employees and partners we adopted control
procedures, criteria for investor and supplier
relations, information security measures and
prevention of money laundering, among
other measures.
Preventing and combating illegal acts are part
of our institutional responsibility. To formalize
this commitment to society and following best
market practices and recommendations from
international organizations, we established
the Corporate Policy for Preventing and
Combating Illegal Acts. To maintain a
control environment that discourages such
acts by means of preventive actions or by
encouraging employees to commit to our
values and principles, some strategic actions
were adopted, such as software updates, staff
training and certification in money laundering
prevention.
In addition, all business units are subject to
the application of the Corporate Policy for
Combating Corruption and Bribery, and have
specific assessment and control procedures for
the risks inherent in their processes.
The merger between Itaú and Unibanco also
encouraged us to continue and develop staff
awareness campaigns, focusing not only on
Protection of Information for the Organization,
but also on shedding light on personal
information exposure risks on the Internet. This
initiative seeks to educate staff about virtual
threats and forms of protection to ensure the
integrity of our information.
In 2010 development of the Corporate Program
for Combating Corruption and Bribery continues
to be integrated into all initiatives, and gives
greater visibility to compliance with this policy.
Part of the program includes the consolidation
of internal control practices, training and
communication actions, and the improvement
of complaints routing and investigation
channels. Our goals are to increase the scope
of training and place greater emphasis on
communication actions related to this issue.
Combating Corruption
In 2009 we recorded five instances involving
employees who sought financial benefits
or personal favours in their relationships
with suppliers or customers. The cases were
examined and ended with the dismissal of
the staff members involved - two of whom
were removed with just cause.
44 Itaú Unibanco Holding S.A.